housing officer

customer service representative

assistant

business services officer

executive support officer

Maidstone-Borough-Council

A good place to work but definitely not for the faint hearted. You deal with a huge variety of the public and the job is both challenging and rewarding.  A typical day is 8.30 to 5.00pm however they do offer flexiable working and 9 day fortnights as well as home working to fit in with families.  The offices are open plan although not the most comfortable to work in due to air conditioning issues.  The employer promotes looking after the employee both physically and mentally and provides new sessions each year to help.

My section works very well as a team and can pull together well in busy times however there are a couple of people who are not the most friendliest which can make the working environment hard at times.

The hardest part of my job is sometimes following a regulation that seems almost unfair and not being able to do much about it.  The most enjoyable part of my job is helping a customer in their time of need and watching as they come out the other side and no longer need our assistance.

A typical day would involve dealing with staff that need everything doing yesterday, making working on projects very difficult as priorities change constantly and have been known to change several times in one day.
I learned a great deal however my advancing skills is 95% self taught and only 5% official training, training budgets are available apparently but they don't seem to want to book it.
Management is too top heavy yet non-existent. Multiple managers doing the same thing but not talking to each other and wasting time and money micro managing.
The co-workers are what make it worth working for the council, some may get on your nerves but then you do spend more time with them than you do your own family!!
The hardest part of my job is lack of training and thus a frustration with not being able to fully utilise the systems/tools/staff available.
The most enjoyable part of my job is when I have time to actually work on my projects/jobs without interruption, which is very rare.

Certain management within the department are very much with the attitude of what have you done for me lately. 
If you are "in with them" you can't seemingly do no wrong. 
It's covered up or ignored almost on a daily basis. 
Concerns are ignored or covered up.
Very low moral within the workforce.
Left to cover up to three rounds a day.
Now left with one supervisor who's now expected to do the job of the  line manage,who has left because of the way things are, seemingly lurching from one problem to solve to the next.
Very poor place to work.

When i first joined the council it was going through changes with sharing of services and this was ok obviously there are things that take time to get sorted out.

3 years on, unfortunately if you were to ask me whether i would recommend this work place i would say definitely not. The problem being it's all about saving money and cost cutting but to the extent that the service suffers.

The experience of working here is useful as you will never find a more fast paced environment and having to get tasks done that should have been completed weeks before.

A great place to work if you like progressing fast, helping others and being able to use your own initiative. 
It was a good experience working on the phones answering calls from the public in the services I had trained in but the most enjoyable part for me was working out at the front of the council dealing with the public face to face and helping them as best as I could. 
The team were very welcoming and assisted with questions when possible. 
The management have a firm but fair approach to the overall running of the team.

This was a one day work experience placement at Maidstone Borough Council. I worked in the Environmental Health Department for a full working day. It was a very interesting and educational day. I go to know the other employees in the team I was working with, and what life was like in the office. I learnt how reports were written and filed and how events are dealt with. I also went out to inspection premises' with another member of the team. We checked the kitchen's of several organisations in the area.

The people I was working with were all great people that I would happily work with again, management was kind and made it feel like they really cared for my well-being.

The most enjoyable part of the job was the rewarding feeling I would get once something had gone live on the site.

The hardest part of my job was rewriting information so that the public could understand it.

Most enjoyable part of my day was delivering training and seeing the impact on delegates. A positive environment to work , i particularly found the Kent Benefit Partnership extremely valuable. Everyone in the partnership could share training resources, workshops, ideas and so on.

I had a good time working for MBC (18months). You are encouraged to progress and they show recognition for the had work you put in. 

The only downside is job insecurity. Councils always look for ways to cut costs and sadly its in the form of cutting job roles, so you never know when your job could be at risk. 

I would work for them again.

A typical day at work is very busy and pressurized with tight deadlines and timescales to deliver projects on time and to budget. Work levels have increased but with the same or in some cases reduced staffing resources.

Top Job Titles	Average salary
Housing officer 7 salaries reported	£34,025 per year
Customer service representative 2 salaries reported	£26,451 per year
Assistant 2 salaries reported	£27,667 per year
Business services officer 1 salary reported	£25,545 per year
Executive support officer 3 salaries reported	£29,681 per year

Working at Maidstone Borough Council: company overview and reviews

Maidstone Borough Council

Maidstone Borough Council ratings

Popular jobs at Maidstone Borough Council

Salary satisfaction

Jobseeker tools

Employer Tools

Browse

Stay Connected