driver

warehouse worker

customer service representative

truck driver

customer service coordinator

Medequip-Assistive-Technology

My experience working at Medequip as a repairs technician was quite challenging due to several notable issues. One of the most significant problems was the poor leadership within the company. It often felt like there was a lack of direction and clear communication from higher-ups, which made it difficult to know what was expected of us as employees.

Another major concern was the lack of acknowledgment for the hard work put in by the employees. Many of us felt underpaid for the tasks we were required to perform, and it was disheartening to see our efforts go unnoticed and unrewarded.

Furthermore, the excessive number of meetings seemed counterproductive. We frequently had meetings for the sake of having meetings, but there was little to no tangible improvement or action taken as a result. It felt like a waste of time that could have been better spent on actually addressing the issues at hand.

The facilities provided for our work were also subpar and not suitable for the tasks we needed to perform. This lack of proper resources often hindered our ability to carry out our jobs efficiently.

Overall, my experience at Medequip was marred by poor leadership, lack of recognition, unproductive meetings, inadequate facilities, and management issues. The only bright spot was the camaraderie among my fellow warehouse team members.

Where do I start?

Unorganised, unprofessional, clueless management who do not know how to run the business. Every week is a different strategy, constantly changing the regulations as they are too indecisive and unsure.

From the very first day, you are thrown in to the deep end without any prior training, management expect unrealistic targets to be met and are not supportive enough if you report a problem. Management unwilling to deal with challenging customers and instead ask you to deal with it yourself or tell you to tell the customer to call back/leave their details as they are "in a meeting" - which they are not.

I worked in the Customer Service department for three years and not once was I offered any form of promotion or opportunity to expand within the business. 

The people I worked with were friendly and made the environment better but the overall running of the place is horrible, management tell you nothing and you find out everything last minute. Sometimes management will take leave without telling you and no one really knows what is going on.

Overall, I would not recommend working here as it is an extremely stressful environment to be in and the pay is not worth it considering rival companies pay better money.

Pros: The people that you meet, usually always nice and friendly, have great stories to listen to etc. Other drivers, warehouse staff and the office workers are always a great laugh. Being able to work alone and being out and about in the community. Able to take the van home.

Cons: Being given equipment to install that you’ve had no prior training to fit (safely). Routes can be all over the place, meaning deliveries, also on top of that having so many jobs to complete which isn’t realistic going from one side of the county to the other. No progression, no new avenues to explore or go into as a driver. Finally collections, can be the first 5-10 jobs before you even start delivering anything, you just have to force it on the van as you have no other choice, has been a problem for years and still hasn’t been corrected. You always get told to do what you can, that’s all you can do…

Even with all the cons it’s a “okay” company to work, not one I’d recommend personally for the long haul. But meeting people and the other staff are pretty much what kept me there. The ability to take the van home and working alone is always a plus, but doesn’t outweigh the cons. 


Working for Medequip is a blessing and a curse - but not in a bad way!  Medequip's role in the community is so important, and even though I'm not a front-line worker I feel I'm part of a huge team of amazing people, working towards improving the welfare of people in need of support at home when they are at their most vulnerable.
It's a curse because you want to do all you can to help keep that Medequip engine running and that can mean you end up putting more hours in to the role than you probably should.  
I've always found being a payroll manager rewarding and at times difficult too - and at Medequip it's no different.  There are always going to be emotive exchanges when it comes to money, it's inevitable but I always endeavour to provide clarity and corrections where necessary. 
One of my favourite parts of the job is helping people to understand more about their pensions, their payslips and how their overall pay is calculated.
It’s a great place to work if you want to feel you’re making a difference to peoples lives.


Utter chaos in mornings, pressure from moment you drive in. Expected to carry out alot of you work exceeding contracted hours . Pay is dismal few pence above national average, far from reflects the responsibility, risk and emotional stress the deliver roll puts you under daily. Outdated,bullish managment attitude unwilling to listen to improvement suggestions . Positive is caring for the vulnerable in the community,knowing the work you carry out, will in many cases will improve the clients and their families home life, and fulfilling  quality and valuable time they may have remaining or recovering from the many illnesses and operations they experiance.

Out on the road after early morning routine at the depot. Enjoyable, rewarding work but often long days.

I gained extensive experience of installing the dispersed Telecare alarms & peripherals of Chubb, Tunstall & Tynetec - also Sensory Needs products. Also adaption,  fault-finding & repair including of telephone / broadband wiring.

Local management generally good in it's buffering between staff & the national management. National / Account Management directives generally understandable & prioritising safety & training.

Liked co-workers & found them friendly & helpful.

Hardest part of the job was in the run-up to leaving, because I was the only experienced Telecare / Sensory technician contracts with new Boroughs having been taken on.

Most enjoyable was the freedom & autonomy of completing jobs in the best way, without too many time / money constraints.

Underpaid over worked and not appreciated. Very toxic office environment with a new manager. Whispering and bullying is encouraged along with back stabbing. No rewards for hard work and if you dare disagree or have an opinion your out. Two faced management that don't care about staff, the expected work load is unachievable leading to multiple complaints and loss of contracts. If your a caring person then don't apply it will destroy your soul. Staff moral is extremely low and training is none existent. No support from the manager and a bad culture of rewarding the lazy.
There are some nice staff but this is overshadowed by poor management and no structural support. Day to day the stress load and expectations don't allow for a pleasant work life. If you speak out against the management your out. 

Too many jobs and not enough time to do them. Impossible target times don't even allow you time to have a lunchbreak. 
Fully electric vans are a joke. You have to charge it up every day for nearly an hour to get 90 miles distance on it and they expect you to charge it in your own time. 
If you have a delay the supervisors want you to call and explain why but they don't answer the phone so causes even more delays. 
If you need to do overtime you have to call a supervisor and get permission to do it. 
Management just like to moan at you even though you can't get the jobs done any faster and they don't listen to the reasons  why. 
The only good thing is the other drivers and the warehouse staff are all a friendly bunch that you can have a quick chat and a laugh with (providing the managers don't see you on the cctv). 
Pros
Friendly drivers and warehouse team.
Cons
The management.

Top Job Titles	Average salary
Driver 136 salaries reported	£26,707 per year
Warehouse worker 44 salaries reported	£25,258 per year
Customer service representative 18 salaries reported	£24,200 per year
Truck driver 1 salary reported	£28,981 per year
Customer service coordinator 23 salaries reported	£25,054 per year

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