drainage engineer

plumbing engineer

truck driver

general assistant

customer service representative

Metro-Rod-Sussex

What started as a weekend job while I was in education has developed into a 10-year career filled with growth and opportunity. The company genuinely supports progression, and I’ve been fortunate to move across multiple roles, from the call centre handling inbound customer queries, to a position within the finance Digital Team, and now preparing to step into a Franchise Support Manager role.

The leadership team are inspiring, approachable, and consistently encourage individuals to develop. There is a strong culture of motivation and recognition, and you feel supported to push yourself professionally.

The business also offers a wide range of training opportunities, which have been instrumental in my development over the years. They actively seek feedback from employees and are open to new ideas and what stands out is that suggestions are not only heard but often implemented, ensuring a sense of value and inclusion.

Across all roles I’ve held, the work has been fast-paced, engaging, and impactful. I’ve always felt that my contributions matter.

While working here, I gained valuable experience across popular marketing tools such as Canva and Campaign Monitor. Unfortunately, from my first day in the role, I felt that I was expected to already know how to do almost everything, despite it being an entry-level position and my first marketing job. 

The training and induction process were quite limited to my recollection, especially compared to the onboarding provided by other companies I’ve worked for since. This may have improved in the years since I left, however.

I also found that when I asked for guidance, I was sometimes met with a less-than-supportive response from my line manager, which made me reluctant to ask questions for fear of being spoken to poorly.

Despite this, most of my colleagues were kind and supportive, especially during times when my line manager spoke to me in what I felt was an unkind and abrasive manner, at times reducing me to tears in the office. The support of another member of the marketing team particularly stood out, she was knowledgeable, helpful, and truly excellent at her job.

Ultimately, my decision to leave was based on my experience with my line manager.

Overall, there are many incredibly hardworking, kind, and supportive individuals at this company. This review reflects only my personal experience within the marketing department.


Metro Rod East Anglia based in Witham.
Poor salary, drainage engineers are expected to be plumbers aswell even if you’re not qualified. 1 in 3 callout which you are NOT paid extra for, you will be working weekends completely for free and very busy.

Not a single engineer has a nice thing to say about the company and are all miserable mainly because of the plumbing and no extra pay for call out, office staff have minimal knowledge of the job which makes life very challenging when needing to order parts or uplifts. 

Average salary is around 28k with no other ways of earning extra money, minimal amount of overtime that gets given to senior engineers before anyone else and the second you moan or raise concern you will be treated like the black sheep of company. No travel time paid and they will put you an hour away from home right at the end of your shift! 

Lots of different clients with many log on procedures and faulty apps, most of the time taking longer to log on then what the job takes, office then making you add parts to the clients apps so they can charge more money. 

Horrible workplace, avoid at all cost unless you are extremely desperate and don’t need money. 



I have mixed opinions with my time working at Metrorod.  They were a good bunch of guys and seemed very supportive to begin with, but as time progressed there was an element of uncertainty about trust with the management.  At times they seemed really rude over the phone unless you were doing them a favour, even asking them for a number for a client was deemed an inconvenience for them,they expected you to know everything.  The potential was there to make good money if you were prepared to put the hours in.  We all mucked in at times to help the other guys out if we knew someone had something on or family commitments so it was nice to feel that way involved within a team.  Health & safety went out the window as well at times.  Cheapest of equipment was used and when questioned it was pushed aside.  I genuinely think with the management being more respective towards staff then it would be a good place to work.  Overall not a bad place for someone looking to gain a bit experience and is a ‘YES’ man.

Very supportive working environment, very good head of finance. Work life balance is very good with a 50/50 hybrid split. Company culture is inclusive and fairly relaxed/fun. 

Not enough engagement between Senior Management and lower level team members. Often creating an isolated workforce lacking direction and guidance. Definitely noticeable on staff morale. This also includes a clear lack of training for lower level and mid management level employees, often process are performed incorrectly and managers not given the training required to perform at optimal level, therefore not getting the bets out of their team members.

Best part of working for Metro Rod is the hybrid working and relaxed working environment. If you enjoy SME culture, where everyone gets on and lots of opportunities to progress and move around the business then Metro Rod is a great option.



I am delighted to share my experience of working at Metro Rod for almost a decade now. I began my journey in the Macclesfield based contact centre and have since then progressed to become a part of the Senior Management team. This journey has been a challenging yet extremely rewarding one, and I am grateful for the opportunities that the company has provided me with.

What sets Metro Rod apart is its robust management structure, which has been instrumental in supporting staff development and growth. As part of the Senior Management team, I have had the privilege of witnessing the positive impact of this structure on the overall growth and success of the company.

Working at Metro Rod has been a fulfilling experience, and I feel fortunate to be part of such a supportive and encouraging work environment. I look forward to continuing to contribute to the company's success in the years to come.

.

What is the best part of working at the company?
My colleague are supportive and great to work with. There is a strong sense of purpose, and a well manage support system 

What is the most stressful part about working at the company?
working to short time frames and time lines

What is the work environment and culture like at the company?
We have a great culture within the business with the company shriving to improve and look for different ways to support 

What is a typical day like for you at the company?
My day starts with actioning the tenders team in box, then my own business in box. I then move on to arranging my to do list building in time for coordinating ongoing tenders and following up with missing information. I also spend part of my day look at new project/tender opportunities.

On a day to day basis I travelled all over the city between the hours of 8.00am - 6.00pm. Somedays I worked nights and carried out jobs independently when on call. 

I learned a variety of valuable skills including great people skills, how to deal with difficult encounters and great work ethics. 

In the drainage industry you really have to think outside the box, this taught me to learn quickly and think fast on my own. 

I worked for Metro Rod for many years and enjoyed working with my all co-workers both in the office and out on the road. 

The hardest part of the job for me was working so close with family which has lead me into taking my own direction to learn new things and meet new people. 

The most enjoyable part of the job was being able to complete a difficult job both independently and part of a team. It felt really rewarding to me.

I have worked at the company for nearly eight years, starting in the credit control team and progressing into a management role.

The role is varied and fast-paced, with new challenges each day. The team is proactive and supportive, and there is a strong culture of collaboration across the department.

During my time here, I have gained valuable experience and built strong working relationships. The finance team is a positive environment, and the wider company culture is engaging and supportive.

One of the more challenging aspects is dealing with dissatisfied customers. However, the teams take pride in their work and work together effectively to resolve issues in a timely manner.

The most enjoyable part of the role is seeing the team achieve and exceed their targets.

This was one of the worst experiences i’ve ever had at a company.

Firstly, you wont have any official documentation stating you’re employed by them (almost 4 months will go by and still no written statement of employment!) they then ignore you and brush you off when you ask for this!

A typical day at work: 
You will be working ridiculous hours some days and paid no extra! They expect you to do a full 12 day week due to weekend on call with no extra pay or day off in luie. (The on call was like a normal working day with the amount of jobs they put on you, many which could have waited until Monday as they wasn’t urgent!)

It was totally exhausting & the pay was shocking in comparison.

Top Job Titles	Average salary
Drainage engineer 144 salaries reported	£33,409 per year
Plumbing engineer 99 salaries reported	£36,913 per year
Truck driver 4 salaries reported	£37,680 per year
General assistant 15 salaries reported	£24,221 per year
Customer service representative 5 salaries reported	£25,394 per year

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