front desk agent

night auditor

bartender

food and beverage assistant

housekeeping supervisor

Motel-One

For entry level candidates into the hospitality/hotel business it is a good place to start any. However, there is no deviation or interest in improving or amending the business model that was created in Germany, but clearly is not working outside Germany. Also no market understanding of the hotel market outside Germany - it is assumed London, Edinburgh, Manchester, Amsterdam and Brussels works exactly the same way as Frankfurt, Bremen and Essen. 

As a hard constrained business with an elastic demand, the one price for all pricing policy means that anyone who comes from a normal hotel business, finds the approach extremely frustrating - opportunities to make money are left for competitors to pick up. Additionally, no decision regarding business strategy is made in consultation with staff. The group is steered solely by one person in Munich - which means business decisions are made only in Munich. As a result, decision making is sclerotic and more alarmingly there is a culture of hiding behind the stock phrase of: "It's not Motel One Policy".

Innovation, new ideas and using the normal tools to effect responses to market conditions are at best ignored, at worst shouted down.

In my view, the business is ripe for an exit to a larger brand.

I've been meaning to write this review for a long time, and I’ve finally decided it’s time. Unfortunately, this was the most mentally exhausting job I’ve ever had.

While the company itself has potential and seems well-intentioned, the management was severely lacking. There was no proper training from my manager, which left me relying on my colleagues to learn on the go — I asked countless questions just to try to learn as quick as I can .

Throughout my time there, I never once received a positive word about my work. Instead, I was constantly reminded of what I wasn’t doing “well enough,” often being expected to meet standards that weren’t modeled or explained clearly. I was asked to do things that my manager herself had never done.

On several occasions, I was left alone while others stayed in the back office discussing unrelated matters. I was placed in stressful situations without support and never once asked how I was doing , especially as a new employee. It felt like everything was set up to make me feel incompetent and push me out.


What is the best part of working at the company?
“The best part of working at the company is being part of a professional team and providing excellent service to guests while gaining valuable experience in hospitality.”

What is the most stressful part about working at the company?
The busiest times can be stressful, especially during peak hours, but I see it as an opportunity to stay focused, organised, and work efficiently as part of a team.”

What is the work environment and culture like at the company?
The work environment appears professional, fast-paced, and team-oriented, with a strong focus on customer service and delivering a positive guest experience.”

What is a typical day like for you at the company?
A typical day involves assisting guests with their needs, supporting the team during busy periods, maintaining a clean and organised environment, and ensuring every guest has a positive experience.”

The management team is dreadful; they protect one another and are very lazy. The only individuals of any value are those at managerial level; if you’re not in management, they simply don’t trust you. You constantly need to pander to your manager, or else they will find a way to have you removed. The pay is low, even below minimum wage, and they use bonuses to manipulate you into working harder. There is no clear career progression, the team is small, and there are no adequate facilities.

I won't be working at this hotel forever. This hotel is disorganized and they don’t need attendance records, so the managers just relax & arrive late while some colleagues always show up late. The management is terrible and almost feels like they're ruthless. The staff all believe that handling bonuses is the receptionist's responsibility, which is unfair. To make things worse, the training offered to staff hoping to go to Germany is useless. There are no free meals, and we only get a 30-minute break.

The working hours are extremely long, leaving staff constantly exhausted. Even with a 30min break, it’s hard to fully recover due to the physically and mentally draining schedule. Management is completely disorganized, with poor planning and a lack of clear communication, which adds to the frustration. If you constantly try to impress or flatter the management team, they’ll like you more , it’s more about appearances than actual performance.

"Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter." This is in a recent post for a housekeeping assistant job for Motel One Glasgow and I honestly could not agree more. What a great place to work and the management and staff really make the place what it is.



unfortunately often left on our own for long periods to crack on unsupervised by management who can often be found nowhere.  The Front Office Manager tends to blame others and puts pressure on us to maintain a certain score, but unfortunately, he lacks supportiveness. He cares money rather than the guests  and service. Management however is an absolute shambles, they run the place like a dictatorship. 

It's quiet stressful to work all the time when you have to deal with long queue everyday. Hotel changed the system twice and they will change the system again soon. This system is very slow and not user friendly. The manager is narrow mindedness, bad temper, unhelpful and always tend to chit chatting rather than work especially at busy hours. Many of us  have already quitted. 

The Hotel manager was disinterested about the breakfast staff and problems, the F&B manager was helpful during the shift but disinterested about any kind of issues, the reception manager was a really bad influence. 

Top Job Titles	Average salary
Front desk agent 7 salaries reported	£27,331 per year
Night auditor 4 salaries reported	£28,301 per year
Bartender 1 salary reported	£29,000 per year
Food and beverage assistant 1 salary reported	£13.00 per hour
Housekeeping supervisor 1 salary reported	£30,250 per year

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