sales assistant

supervisor

sales associate

seasonal associate

logistics associate

Muji

MUJI is a multinational retail company that develops their own branded products to sell exclusively in their stores. MUJI has around 300 stores in Japan and in 15 different countries worldwide which UK has 18 store that turns over 27 million pounds yearly. MUJI brand is rated the top 50 cool brands worldwide and products have won many design award such as the recent 5 golden award given by the International Forum Design in 2006.

I have managed a store with a team of 30 staffs and turn over of more than 3 million pounds yearly. 

Responsibilities:
●	Store operation to be conducted in an organised, efficient and effective manner with good forward planning to ensure the smooth running of staff and procedures.
●	Commercial awareness of the store and company sales, targets and budgets with the ability to analysis and adjust accordingly where needed to optimise sales opportunity. 
●	Provide training for all staff within store in procedures, customer service, visual and managerial skills.
●	Recruiting suitable candidates for the needs of the business that fits into company culture for varies sales, management and visual positions.	
●	Motivating the team with varies ways such as recognition and reward and communicating with the team to ensure all members are pulling in the same direction to meet store objectives.
●	Monitoring staff performance including attendance, punctuality conduct and where needed to take appropriate action to make improvements.
●	Administrations work involves producing reports for sales and operation projects alongside with routine paperwork such as staff pay, contracts, security checks, banking, health and safety.
●	Projects of Innovation and store refurbishment to maximise sales and improve brand awareness.
●	Multi-Store manage to cover absents of managers.
●	Monitoring KPI’s to control cost and expenditures to maximise profits.

2006 Best sales achieving store, yearly target achievement of 142% versus sales target and 155% of sales versus previous year.

The company allowed me to gain management and commercial acumen to become a store manager with proven consistent good organisation and sales performance.

Muji has a friendly atmosphere, both with customers and staff. We have a loyal customer base with a wide age range. A typical day at work starts with replenishment of stock, then after an hour of organising the store we focus on customer service whilst maintaining store standards throughout the day. Some staff may be required to change a bay according to plan, others stay around the till area or at the front door greeting customers. 
Customer orders are checked, and deliveries are organised for people who wish to purchase large furniture items. If working in fashion, whoever is in that zone has to make sure all items are neatly folded, and with household and stationary- organised.
By the end of the day all bins must be checked, and taken out. Management will delegate and assign staff members to particular zones, whilst controlling till float and organising lunches and breaks. Our team are like a family, and we work together to drive sales and deliver a great customer experience.
The hardest part of the job is multitasking between customer enquiries, queue management, and phone and store orders. The most enjoyable part of the job is talking to all of our regular customers.

Possibly the worst place I have ever worked for. The staff are paid minimum wage yet expected to give the highest level of customer service at all times, take part in regular 'tests' and basically work themselves into the ground. Staff turnover was shocking, I can't even count the amount of new colleagues I saw come and go in the space of a year. The management have no interest in the staffs needs and interests, it was a struggle just to get a weekend off now and again or leave a little early so I could take an evening class. Unless you've got pretty thick skin and lots of energy, I would recommend you avoid this place like the plague!!!

What is the best part of working at the company?
working with good staff and busy environment always 

What is the most stressful part about working at the company?
with the high standard of replenishing and customer services

What is the work environment and culture like at the company?
intense and high standard, fast and perfect for details

What is a typical day like for you at the company?
less people in team lack of support but a lot pallet and boxes need to be finished everyday

I enjoyed my time here with this company as they gave me opportunities for work growth with alot of support and guidance. This was a very enthusiastic place to work, the company have a huge passion for their products and it was great to share this with our customers and the team to develop further product knowledge. Overall a fun caring place to work with great products that you love to talk about.

in the position of stockroom supervisor, normally I work for the morning shift to receive the delivery from the warehouse and count and see what I receive for the day then put products what we miss in the store. I have to learn that I have to keep the stockroom and shop floor tidy and see what the products have been sold then I got to order it in time. 

Working for Muji is one of my fondest memories where i met some amazing people and friends for life. Taught me alot about customer service.

Days always varied from stock checks top making sure displays looked good to selling fashion to kitchen equipment.

It was a nice experience to join the team in MUJI Guildford, offered a good training at MUJI Head Office in London. I learned so many new things about Japanese culture, MUJI's products, etc. However, long working hours, members in management team not listening to staff's opinions.

I have learned great visual merchandising advice from my previous assistant manager. It was great being part of a fun and fantastic team, and also it was the most collaborative team I have joined so far.

Fun co-workers, however, are low-staffed which can be stressful during busy times, pay is meh compared to the work that is expected of you. Some instances of bullying also that management is not aware of or turn a blind eye to.

Top Job Titles	Average salary
Sales assistant 3 salaries reported	£12.50 per hour
Supervisor 3 salaries reported	£20,333 per year
Sales associate 3 salaries reported	£21,000 per year
Seasonal associate 2 salaries reported	£12.50 per hour
Logistics associate 1 salary reported	£26,210 per year

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