customer service representative

sales consultant

telemarketer

public relations officer

inbound sales representative

Onefamily

An up-and-coming mutual with a great emphasis on a relaxed company culture and putting the needs of our customers at heart. Following the merger of two companies in 2014 OneFamily have been recruiting the best and brightest Brighton can offer. All of the staff employed are genuine good people, you wouldn't consider it unusual if you end up having a conversation with the CEO on the elevator!

OneFamily have a commitment to putting the needs of the modern family first and it's reflected in how they treat their staff: very well. Their bonus scheme is very generous on all levels of the business, the hours they are open for business are fantastic (everyone likes Sundays off work right?), and there is plenty of opportunity to progress yourself. Saying all this, don't expect the most attractive salaries just yet. I have worked in the call centre and while you don't expect big bucks it doesn't compare to other major employers in Brighton. But then would you want to settle in entry level Customer Services anyway?

In short, if you are fresh out of college/uni, if you want to break into the financial services industry or if you fancy a break from intense corporate culture this is the employer for you.

OneFamily seemed great and a role I should’ve easily excelled given my background and past experience in running email marketing campaigns and list segmentation and reporting.

Firstly, their technical infrastructure is very poor - they use outdated software alongside inconsistent datasets. The Abobe marketing system they have was  around a decade out of date, frequently lagged on the server.

There was a very simple and basic handover but this did not include info on the hacks and fudges required to send a campaign. Some of the handover was also wrong.

Senior management were incompetent at best and there often were not enough hours in the day to meet their demands and they struggled to understand some of the limitations of the tools they were using.

Very heavy on micro management with daily checkins that often run to 90 minutes or more. Poor support within the team, limited knowledge on other people’s work and tools used. Lots of compliance and other governance that really does impact your ability to do the job or takes time to complete that these hours are then expected to be put back into the working day!

At OneFamily I found the culture was quite relaxed but the work demands were faily high as they really do anything to avoid adding additional staff to the pay-roll. They also use generalised work titles so that people effectively doing little more than data entry are in the same pay-bracket as those doing more complex work requiring added knowledge and skills, such as handling complaints. 

Advancement is best achieved by getting to know the right people at social functions A lot of very capable workers left in my near 5 years due to be over-looked for friends of the managers in charge of the interviews.

This company is great everything apart from the sales management! From the minute the sales ‘managers’ found out about my disability they tried to get rid of me. From ignoring me, to silencing me whenever I spoke! Whenever I would ask for help they would ignore me and it came to a point I was taken to a meeting for breaking down over how they treated me. This company is wonderful apart from the two ‘ladies’ in sales management. They were offered training but refused to take it! Onefamily has lovely security and canteen staff and it has so much potential if you don’t mind being picked on for your life by the sales management 

Firstly when you join this workplace they give you high hopes about getting a lot of commission, Cz firstly it’s £3 per sale, which isn’t too bad and Our  monthly target was 100 sales amounting to £300 as commission. However they forget to mention ‘compliance’ !! Your QA’ needed to be over 91% in order for you to get your bonus, and the QA metrics kept getting more and more stringent as the days went by. 1 breach and you loose 10% of your commission…. Otherwise it’s a good place to work at, team leaders are amazing, always there to help and very friendly. It’s a good environment to work at.

It is extremely obvious who the favourites are and who are not. If you have any kind of individuality and brains round there you will not fit in. The management have bullied colleagues past and present, including myself,  into either prematurely resigning or finding any excuse to fire you. On the plus side, the friends I have made are lovely and most of my colleagues were very friendly. The workload is easy, however getting ‘sales’ is not easy if you are not in the favourites pile. 

 Working in the customer service department just means you will need to deal with all the backlash from the incompetence of the administrative department. Speaking to customers was lovely and support was great from managers but upon asking for any kind of update for customer withdrawals and account changes, the admin department failed to deliver every single time. Good pay but stressful job with extreme favouritism for certain colleagues across all departments. 

Great place to work. The company constantly looks at ways to improve and develop its products and staff and works hard to improve communication.  You are expected to work hard and often there’s more work than the people to do it which can be stressful but you are fully supported and targets are achievable.  Also worth mention free snacks drinks and company social events are great too. 

very busy job with plenty to do, working within a team dedicated to the cause. Business Services was the engine room of the business, ranging from buying stationery, paper, printer consumables, cleaning equipment, lamps / bulbs.
Covering reception and security at the company, also accounting for cash received for the purchases of food & drink, and aily bank runs.

An excellent Brighton-based mutual company, with a great team in the marketing department. The growth in the company due to a merger has seen a lot of transition work, but the company is now focused on transformation within the financial services sector. An interesting and challenging place to work.

Top Job Titles	Average salary
Customer service representative 9 salaries reported	£23,269 per year
Sales consultant 2 salaries reported	£24,485 per year
Telemarketer 6 salaries reported	£28,100 per year
Public relations officer 1 salary reported	£30,000 per year
Inbound sales representative 2 salaries reported	£24,015 per year

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