retail sales associate

assistant store manager

store manager

floor manager

repair technician

Partner-Retail-Services

If you're a young, driven person who values having a voice, this may not be the right environment. Constructive feedback and speaking up about concerns are not encouraged, and those who do so may find their position at risk. In my experience, there was a lack of action from senior management when issues were raised, particularly regarding how staff were treated by certain managers. HR support was minimal, and the process for resolving conflicts didn’t seem effective. While there is an opportunity for a pay increase, it's tied to quarterly assessments that are often worded in a way that can feel intentionally unclear, making it difficult to progress. My advice to management: start genuinely listening to your employees, take concerns seriously, and build a culture where people feel safe and supported. There’s potential here, but without honest reflection and change, that potential will remain unused.

From the beginning, I was told lies during the interview process of working at their Samsung store. I was hired quite promptly and questioned why but I had figured it out in the end. The store respects none of their new employees unless you’ve been there for years and they expect you to have no opinion to what you’re being told to do. It’s basically if you ask questions or don’t agree with everything they say you’re looked at as a bad person. When I had been employed by the store several employees already there had warned me that I had came to the wrong place if I was looking for a team that was friendly, especially when it came to the management. Although I had different experiences and altercations with different managers in the store, I’ve never felt so unwelcome in any place I’ve worked at before.

So if you’re looking for an understanding team with good morale support, the Samsung Experience Store is not the place at all.

Staff cliques and the management are no better, they can't control staff members but play favourites, and play people off against each other. They expect you to be on 24/7 with minimal job training just focus on pushing product knowledge and expect you to know what you're doing.

Area managers are awful, managers only looking out for themselves would happily throw you under the bus if they needed.  They are only focused on following procedure step by step, even when you make a sale you still get told off for doing it wrong.

Management need to get a grip and start caring for the staff rather than focusing setting unrealistic goals and then complaining they aren't making sales.

The most egotistical upper management on insane power trips. Staff walk on eggshells whenever any management visit or are present. The smallest thing can set management, especially upper management, on a passive aggressive tirade. 
Training is a joke, and is constantly contradicted, so you can never be doing the right thing. Happy to make employees feel small and expendable, and despite saying they care about getting the best for the customer, they are relentless about hitting ridiculous targets; likely because it gets the managers bonuses. Can’t recommend working here at all. 

The role can be incredibly challenging but allows you to wear many different hats and really shine if you have the drive too
The role is not for everyone but it is a company that will truly help staff who are committed to the company.
The people you work with are also an interesting and experienced team and I have learnt a great deal in my time here.
The only negative is progression as there are limited roles to move through within the buisness.

What is the best part of working at the company?
Probably the colleagues, they come with big dreams and enthusiams.

What is the most stressful part about working at the company?
Dealing with managers and their huge egos.

What is the work environment and culture like at the company?
There is no culture, stores provide mediocre customer experience and managers only care about sales.

The management is very bad they chat about their employees, they expect you to follow them like a minion. If you don’t do it right they will terminate you, with immediate affect with no proper reasoning and gather everything behind your back.

Managers don’t care about anyone that works there. Too focused on profit and too little focused on customer support. Shameful. Huge lack of training and then you get blamed when you don’t know what to do. 

I worked in the call centre for a few months and I’m glad I got out when I did. Training is awful, they threaten to fire you if you don’t sell within the first three weeks but you haven’t received proper training. On top of that management are big bullies. 

Working here makes you feel covered by an important company, you are not just a number, you are treated as a person with competitive bonuses, salaries and staff. 

Top Job Titles	Average salary
Retail sales associate 70 salaries reported	£13.72 per hour
Assistant store manager 24 salaries reported	£37,908 per year
Store manager 5 salaries reported	£43,000 per year
Floor manager 9 salaries reported	£30,222 per year
Repair technician 5 salaries reported	£14.01 per hour

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