field supervisor

care coordinator

care assistant

Quality-Care-Services-Limited

I can honestly say if this is what is discribed as Quality I would hate to see poor. Started off well but management are so unorganised. It’s all about covering calls and no gratitude given unless you suck up to management (you might get time and a half). I found it very stressful with Rotas having no travel times to get to peoples homes and found that many corners of care were cut to allow breaks. Carers are expected to leave calls during the service users time allowance and move on to the next call with many staff cutting corners during calls for longer breaks therefore limiting time with service users
Rotas changing constantly and without warning, with management expecting part time staff to cover full time Rotas. 
Care workers on there phones constantly taking personal calls during calls with service users, or refusing to do things the service users ask, for example asking for handcream. I actually witnessed one staff member tell a service user she wouldn’t be putting handcream on them as this wasn’t in there care plan
All of this reported and nothing done from mouldy sheets on beds to staff members lifting service users by the collar scruff. Management are more interested in brushing incidents under the rug to prevent staff shortages rather than dealing with issues regarding the standard of care. Due to this many staff have left including myself. I hope management are able to pull there socks up and actually make changes for the service users who are entitled to quality care during the whole of their call.

Working for this company has to be the worst place of care I have worked yet !! There standards are so low against clients and staff . The training we received well let’s says we may as well not of had any training as the man doing it was just giving all the answers to the questions , and the practical part which should of been a full day maybe two lasted 45mins .  When it comes to working never make plans for your personal life as in a week your rota can change anything up to 5-6 times in a week and if your unable to go by your new rota then your the one in the wrong not them !! 
They lack so my communication between the office and the girls out working . A number of there staff would bend over backwards for the company and the clients were others just want to get into the house and out again as fast as they can ! Thou the ones who do there work right is the ones that seem to be down graded . 
To anyone reading this I wouldn’t get this company to look after my dead dog never mind look after a family member of mine !! And for anyone looking work this definitely wouldn’t be the company to work for .

Have worked as a care worker for 23 years for the same company, I decided to move employment to Quality Care Services it was a huge decision to make I moved to Quality Care Services on the 25th of October 23 I know I have only been here one  month but it has been amazing management have not only the Service users best interest first but also their staff no issues are ever a problem no matter how small, management is always very fair and having Happy staff is important to them which is amazing to be part of a team like that, there's never no pressure put on you to work you do what you can and what suits you and your needs uniforms and PPE are always available no need to ring the office the door is always open to staff, if you ring the office there's always someone happy to take your call, as I have said I have worked as a carer 23 years and moving to Quality Care has been the best decision 

The management are absolutely awful. They have no care or compassion for their staff or service users. As long as you turn up and the calls are done they could not care less. Expected to work from 6.30am to 6pm without a break and when you tell the management they just say there is nothing they can do as the calls need done. Clients calls are all over the place, clients are suffering as they are not getting the proper care they require but then staff are at fault for this even though they physically do not have enough hours in the day!! If you ring the office with a problem the office staff are so ignorant and can’t wait to get you off the phone, sometimes have even put the phone down before you finish speaking! Absolutely AVOID this company at all costs!!! 

Appointed ‘senior’ members of staff given the ‘senior’ title because they have agreed to accept the on call telephone. Office management gaining ‘management’ titles due to there being an available role. Management being asked about policy, procedures and legislation and not being able to answer, or worse, making it up to suit themselves and to discredit you. Employees getting employed based on the fact their aunt, uncle, brother, sister works there. Staff competency extremely poor, confidentiality extremely poor. While on bereavement leave receiving phone calls harassing you as to when you’d be back. An absolute incompetent in all aspects of care, people management and equality.

The worst place I ever worked for. Management didn't care about staff but just getting calls covered. Their attitude was basically let us treat you like a floor cloth or leave. Due to poor management and ill treatment I showed no interest in the job at all. Management also never appreciated it when you did extra days on for them erg.

If you're thinking of going to work for this take my advice don't even think about it.

Sometimes hard but always rewarding work. Long hours but that's the nature of healthcare, you know what you're signing up for. 

Mostly lone working but when doubled up most, if not all colleagues have been professional and good to work with. 

Full training. All PPE provided. A lot of full time staff (once past probation) have access to company cars during shift, which they will share with their back to back on days on/off (they only have so many cars so not everyone can get one)

Office/on call always happy to answer queries

a typical day at work consisted of running like a mad person from home to home with limited time. Very poor training, management was terrible, co workers were grand( we were all in the same boat) long hours, no care from management, working with the clients was brilliant but it's difficult to do a job like this when your managers don't care about you!

I enjoyed working their as they are very caring and like to help you when working, if you has any problems they investigated and sorted the problem out as much as they could! I couldn’t recommend them more, I enjoyed working with the elderly as they were very kind and welcoming and they always talked away! Worst job was seeing the clients sadly pass away or become ill!

Nice clients and staffs to work with. Route are similar but might have different rota every week. Reasonable breaks between sessions. Office staffs are helpful and nice. Very enjoy to work here. 

Top Job Titles	Average salary
Field supervisor 1 salary reported	£24,620 per year
Care coordinator 1 salary reported	£25,967 per year
Care assistant 1 salary reported	£12.50 per hour

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