warrant officer

field agent

customer service representative

auditor

field representative

Resolvecall

I worked there for about two months. The job itself is not so complicated. You drive by your own car, using company smartphone to get a list of customers you have to visit. And there is a point where problems are about to start.
First of all, you have compliance. You cannot say at the doorstep, before you confirm person’s identity, you are debt collector. ‘I am here to discuss the private matter’ is all you can say. This is causing a problem, as people generally do not trust others knocking their door.
Another one is that everything is recorded and you potentially could say something what put you into trouble. You are after three days of online training and that is it. Your contract says, whatever activity you perform incorrectly, ‘may cause disciplinary action’. Wrong uniform, wrong badge, no badge, you miss one point in conversation.
Next thig is a target and that is rising a lot of problems as well. You have predicted amount of visits you have to carry through a day, let’s say 35. Script is analysing distance between points, how long it would take to travel, how long visits would take etc. Sounds good at the first thought, but it is not. Theoretically, to do this job 100% well and fair, you would need to do 20% less jobs. I will explain. Travelling takes a lot of time, with parking, getting out of car etc. You can speed it up but still. Next, you knock to door. You may hear someone inside so you wait. It may be a block of flats so you have to find an entry. You press a buzzer, someone opens, you go to 14th floor and no answer from the door because it was concierge opened a door not an occupant. Then you write down a calling card, which takes a few seconds as well. Then you go down. You have to record outcome of your visit at your work smartphone. Work app works slow, it is turning off and you may need to restart is several times. Believe me, it happened so often. Then you get a new visit and go again.
The company wants to do as many visits as possible, as they get paid for that, but they do not carry about outcomes. And this is where your wage builds. If you do at least 50% positive outcomes per month (it means where customer calls company back) you get few hundred bonus. Top level is 70% with 700 pounds bonus. BUT. I did once a reconnection (customer called from the doorstep as we were speaking). It technically should straight away be a positive and caring towards my bonus. It did not and I called an office for explanation. I was told I have lost a reconnection, as I have customer wrong number, but in the end it took 15 seconds longer and customer was in correct place. Why I have a wrong number? As during my training I was told wrong information.
And finally, when you are in the field, you have to CONSTANTLY work. You technically have a break time, but when you take it you loose your stats and would not do 100% of the visits per day. Company expects from you to do 105% after three months of probation, which is ridiculous.
To do those targets you have to work longer and take no breaks, drive like a mad man. There is always a stress, it is not worth it.
Lastly, you technically need car with automatic gearbox, which is a brand new and taken on leasing with maintenance, otherwise it would break down as you do 1500- 2000 miles per month. Multiply that through two years for example and think how many tyres, brake pads, services and other maintenance costs you will have. 

I have just finished short of 2 years with Resolvecall. The role itself is decent and the hours are ok, the company sadly is not and the money is laughable.

The commission structure has been changed so that whether you are good at what you do or not; you’ll be earning pennies. Your living wage is solely down to luck.
I am now fully aware that they are not employing people on their attributes or merit but rather their vehicle. You only have to look at the turn over of staff and (apologies but) the state of the majority of their agents- zero pride in appearance or their work.

What the job has become is a joke. You are encouraged to post letters, not to engage and resolve ..but should you choose to do so- the outcomes (resulting in bonuses) are against you anyway- for example, if speaking with a third party on a mortgage visit- this is deemed an automatic unsuccessful outcome.
These scenarios go on and on and what they do is dilute your positive/ successful outcomes thus lowering your wage which is already so much lower than any competitor.

You are mileage to Resolvecall- a company donkey (all of this without even mentioning that you get no car allowance just a fuel card to cover their business miles).

I was lucky enough to become great friends with other agents as well as an audit & training officer- all of whom have since left as well. The treatment they suffered was even worse than my own.
Unless you are already very well off and you have a decent vehicle that you do not care about, do not bother.

Not happy at all….when u first join a £300 deposit is taken from your salary for equipment supplied. Supposedly returned when you leave and return all equipment…well I can confirm they find every reason not to want to pay you back. 
Additionally they expect you to have a decent newish car and want to give you £200 per month towards the car maintenance….a joke. I bought a new car when I joined…I was there for approximately a year and a half and put 26k on my car in that time….to be honest, it’s not worth the west and tear u get on the car. 
You have to meet targets on a daily basis and you are trying to be empathetic and find a resolution for a customer, yet the time you are given is not enough so in order for you to maintain your target levels, you have to by pass your purpose of visit and rush…definately not for me. If i’m to do a job, I want the time to do it properly and give it 100%
Don’t expect a promotion, if you are doing well at your job then all the more reason to keep you in the same position…they don’t want to lose your skills. The only reason you may get a promotion is if you work really really hard and push yourself so hard that you are making too much commission so they then give you a leadership role with a flat salary and No commission earned. 
This list can go on and on….always quick to request something of you yet much thought and discussion needed to grant your request. 


I worked for Resolvecall for some time and was always feeling stressed with the demands. The basic pay is rather low but comes with bonuses on achieving certain targets. 

Unfortunately I found they moved the goal posts especially when you reached the max target and you'd suddenly drop below the required target with no explanation once your final working day was over, this happened to me two or three times meaning I had worked exceptionally hard but was not paid fairly.

I found the forceable installation of Pre Payment meters unacceptable and VERY stressful. The support of other 'team members' on these jobs was minimal with locksmiths refusing to act as your watch and assist in any confrontations as they were supposed to do.

I had been threatened on many occasions with bars, hammers and other 'tools' for exercising weak and enforceable warrants with zero support from management, sometimes resulting in warnings and loss of pay with no comeback. 

The fuel money I was paid rarely covered that which I spent on fuel as the rate was too low meaning I again lost out in my wages.

My manager was good and supportive where it suited but was unwilling to listen to complaints and was very willing to issue warning and deduct pay.

I've been at Resolvecall for 2 years and have never been in a role that offers more progression or flexibility. I've been able to move around several different departments in my time here, reporting into different managers and learning constantly. The management are great, and really have your back and want to see you do well. You need to work hard, there's so much to do so its busy busy but we all have a giggle along the way and I can honestly say I've met friends for life.
If you are coming to this company for a stop gap and you want to do the bare minimum and be paid well, don't bother applying, its not the place for you. If you want to put in hard work, a few extra hours and be noticed, recognised and rewarded by the Board, and progress through the ranks then its perfect. 
There's pros and cons like any company and any job, and it can be stressful but the good bits beat the bad ones and I think its a good atmosphere. the Social Committee plan nights out a lot and pizza days and most importantly they take all of our suggestions so we get to do the things we really want to. And because its a smaller company you get to know everyone you work with pretty well which is nice. 
I would recommend 100%

You have to be very confident to do this job. And be prepared to be challenged by the customer you’re trying to get reconnected. They can get very frustrated and argumentative towards you, so be warned. It can be a bit daunting at first. As long you remember to verbally state who you are and say “here’s my ID badge” and go through DBS correctly and mention the visit is voice recorded for training and monitoring purposes. You get extra money just for that. Getting customers reconnected will also give you extra money. Reaching your targets can be hard at times as they might be a lot of visits, but if you can hit it you’ll get extra money for that too, any more than that is extra commissions. you’ll have to use your own vehicle so it’s your job to get it taxed mot and serviced. Any wares and tiers is your problem to fix/repair. The company won’t be reliable with that. They’ll give a fuel card, but that’s about it. Breaks are very short as you only get 30mins in a 10hours 30mins shift. You work 4 days in the weekdays, but it’s 4 long days of work (08:00-18:30). Management are decent they’ll call you and push you to hit your targets. My team leader was decent I had no issues with them. All in all you’ll get what you put in basically. 

It’s OK in honesty but the pay does not reflect fairly on the work you do. Example: you will ate d a property where the utilities bill is in arrears. You attend the property and introduce yourself and the reason you are attending the property. Chances are you will then be threatened, spat at, pushed and all this with no backup other than a phone call to Glasgow. You may call the police for assistance, be warned the police will not attend so you are basically on your own. 

Your pay is basic rate, just above the national wave but you can earn commission but that could be deducted if you fail your basics. 

Management are amenable but you will not change their mind. 

You will use your own car, they pay the fuel that it. You’ll pay business insurance, tyres, service etc and trust me you will do a lot of miles. Your car may also be attached by those you visit that take offence at you being there. 

It is work but it is a lot of work and it is not the best pay.  

I was employed as a call centre agent with this company. Mostly taking inbound calls to discuss resolving a debt with customers on behalf of a variety of different clients. The job can be challenging and you have to be mindful of adhering to data protection protocol etc but it’s also very rewarding to help people make their way out of a bad situation. In fairness, the company operates with integrity as particular consideration is given to vulnerable customers with appropriate solutions offered like giving info on debt charities or applying a hold onto an account to prevent more calls and letters arriving. Affording the customer some breathing space before fully resolving the matter. I also received really good training before taking any calls and it definitely helps prepare you for the job you’ll be doing. Management were friendly and approachable.

Top Job Titles	Average salary
Warrant officer 177 salaries reported	£32,745 per year
Field agent 24 salaries reported	£19,307 per year
Customer service representative 2 salaries reported	£21,093 per year
Auditor 18 salaries reported	£25,000 per year
Field representative 4 salaries reported	£33,200 per year

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