barista

store manager

shift leader

assistant manager

assistant store manager

Scoffs-Group-UK

I have worked as a Barista Maestro for Costa Coffee via Scoff’s Group for just over a year now.

In my entire adult working life of nearly twenty years I have never felt so unappreciated as I do here. Upper management treat us like bits of equipment. The actual equipment breaks all the time and is left broken because they won’t spend to fix it. Labour is continually cut to the point that we are perpetually short staffed and doing the job of two people, but simultaneously so short of hours that it’s hard to pay our bills.

I enjoyed this job when I first started. But the unrealistic labour targets and petty micro-managing have worn me down to the point where I’d say I actually hate it now. Every penny is being squeezed so that it can be sent upwards to senior management and shareholders.

Not only would I not recommend working for Scoff’s Group, I would actively recommend that you do not work there. Awful company.

I have been with scoffs since they took over our costa franchise in 2019. I've experienced first hand their strive to improve and look after their people. I feel supported, listen too and valued in my role every day. They have proved to me time and time again that they do listen to what I have to say as an employee and I can't say I have ever worked for company that has truly stuck to their word and made the hard decisions for the best of the people. They have worked hard over the last couple of years to put a whole team in place that are just there to support staff and make sure we are looked after. They also make sure they develop their staff to ensure that staff are happy and can go into a career they love to do with or without scoffs they still want to provide  employees oppurtunitys. They also give free courses to employees, all training is done within scoffs, they have a bonus scheme and an employee assistant programme to help now as well.

If you would like to go and sit down and get some peace with a drink and treat, then COSTA is the place to go. It has lovely friendly staff and seating for around 70-80 customers. It is the perfect place to  safely sit on your own or with a group of friends.

Offering hot and cold drinks, cakes and sweet treats for snacks or for lunch there is salads, paninis and sandwiches or toasties. There is something for everyone. The only thing that lets them down is the lack of 'Free From' products. Unfortunately these products to not come in that often so limits the sales in that area. 

Over all it is the place to come for a relaxing and social sit down with your friends or on your own. The staff are friendly and service is quick.

They don’t care about you as much as they try to make out. There only concern is profit and more profit. Forced to work silly amount of hours with zero support from any of the clueless operations team. Forced to work alone in unsafe conditions for 12 hours. Hopefully you never need to speak to the admin and hr team cause they ain’t got any idea what there doing and just as clueless and the rest of the business leaders. Expanding far to quick and creating ridiculous job titles for people who don’t deserve it. How about you take that 5 million profit you made last year and invest in you existing teams. Maybe try pay them some more embarrassment of a company 

What is the best part of working at the company?
People were generally friendly and there was great opportunity to make improvements for the business as an individual.

What is the most stressful part about working at the company?
Working alone with no support.

What is the work environment and culture like at the company?
Lonely in my role as I didn't really collaborate on any projects and people didn't really understand what I was doing / was capable of doing.

What is a typical day like for you at the company?
Trying to understand vague requests from different people and workout how to implement them with little resources and various data formats.

Absolutely horrible company to work for. 1000% effort in - upper management couldn't care less about your well being no matter how much they say they do. The directors clearly only care about there cash and not ethics. The company in general is poorly run, pay is disgusting for the amount of hours and work you do and the expectations and targets are unrealistic. Product prices are also extortionate for no reason at all. Who in there right mind would charge nearly £5 for a small oat milk latte.
Don't go near this company 

From my very first contact, i felt a real sense of pride and fun. This has definitely continued now i've been here over a year and loving it! The training is a mix of face to face, online and shadowing, which is good as i needed to up my skills after returning to work after having my family.

Store Manager is very supportive of work/life balance and my hopes to one day become a manager myself.

worked at costa for 2 days and didnt go back. 
i have been working in coffee and hospitality for a few years but this is by far the worst place to work.
The staff are all clicky and dont make you feel welcome, left to do things on ur own but get told off when u mess up for not knowing something. 
management only care about targets and figures.
customer base is super rude and all the coffee is made wrong!! 
most stressful and unpleasant experience in a job i have had..

This company is fine at the telephone interview stage, and the in person interview stage but they do not bother contacting you after despite telling you they will be in touch in a couple of days.  If you then contact the recruitment department at head office to ask if they have now filled the position they do not respond. Very rude. If this is how they treat people who’re they even start work I can imagine how it would be when you are an employee. 

Management whilst i was there was terrible, with one manager literally walking out on shift because of how people higher up were treating them. 
Actual work was fun, bit stressful but you expect that as a barista.
However, i wasn’t actually taught how to make coffees for a long, long time and was stuck doing tills, floor ect majority of time.
Pay not the best, £6.56 for an under 18.
They were flexible with shifts though and understand if you wanted earlier o r later ones ect

Top Job Titles	Average salary
Barista 159 salaries reported	£12.77 per hour
Store manager 31 salaries reported	£32,492 per year
Shift leader 42 salaries reported	£12.50 per hour
Assistant manager 1 salary reported	£12.60 per hour
Assistant store manager 15 salaries reported	£29,994 per year

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