customer service representative

tradesman

grounds maintenance worker

cleaner

heating engineer

Silva-Homes

Having been with this organisation from 2008, I saw the management and culture go from fairly bad to much much worse over the past two years. Many promises were made by the new executive team, which have not come to fruition, and many great-sounding claims are made in job advertisements, which are simply untrue. Most colleagues are dedicated, hard-working and supportive of each other, but there are areas of the business where colleagues get away with poor performance and behaviour (even after an organisation-wide re-structure which saw about 50% staff turn-over). Poor decision-making by the executive team has created a chaotic working environment  where many departments are floundering and colleagues feel unsupported and let down. The recruitment process is very poor - jobs are not advertised promptly meaning new post-holders start sometimes weeks after the old one has left, creating a situation where there is no meaningful handover and a backlog of work. I would advise caution regarding taking a job at Silva - take their claims with a large pinch of salt!

Working in my current role unfortunately what initially seemed like a promising opportunity has become devolved into a constantly stressful environment. Overtime since the Abri merger the workload has increased exponentially with tasks piling up and expectations becoming more demanding. 

One of the primary changes I face is the pervasive micromanagement from upper management within Abri who tend to closely scrutinize every aspect of our work leading to a sense of suffocation and lack of autonomy. This micro management not only stifles creativity but also undermines our confidence and morale. 

Moreover despite our best efforts it often feels like our contributions go unnoticed or unappreciated the lack of recognition for our hard work further exasperates feelings of worthlessness and disillusionment despite going the extra mile. 

What is the best part of working at the company?
I loved working there, felt like I was giving back to society.  Did not renew my contract. Applied for several other positions in the company. First application was messed up by HR, was apologised to by the HOD as HR had not forwarded my application to her.  Subsequent two, I did not really have the qualifications for.

What is the most stressful part about working at the company?
Some clients had serious problems about which I could not do anything but refer them to safeguarding.  Other departments did not respond in time.

What is the work environment and culture like at the company?
Friendly and very inclusive.  Would go back tomorrow if offered a permanent position.

What is a typical day like for you at the company?
Answering phone calls and solving/chasing up enquiries.

This company reels you in then treats you like rubbish! Even reported my issues to my managers manager and still threatened with my job and accused of being a liar and treated like a 5 year old. Couldn’t wait to get out! Working here has brought on anxiety issues which has made me medically ill! Think twice before applying for a role at this company because if your face don’t fit your not going to have an enjoyable work place! 

I thoroughly enjoyed my 6 week term with Silva Homes under an extremely friendly and professional environment. I managed the front office desk and 
assisted with customer care enquiries, voids key hand overs, CRM data capture and assisted facilities manager. I was offered an interactive role before I moved away.

Terrible place to work, lots of uncommitted people happy to do nothing all day. 

Management really do not care when complaints are made. 

Clicky environment where people have been at the organisation for a few years and think they run the company. 



Great supporting staff. Friendly atmosphere. Association is going places.
Great team ethics and values.
Customer care is imperative and silva want to ensure that is recognised in the financial advice and support offered to help sustain tenancies.

Alot of negative reviews from people who expect an easy ride, Personally I have found the culture of Silva has allow me to work hard and be rewarded for it. I have moved up into new positions and been given new training opportunities. As with Any Job you get out what you put in. 

Ok if your face fits and you keep your mouth shut about health and safety 

If not your on your own and if you speak up about health and safety you’ll be pushed out 

Professional local good work life balance competitive salary with structured business ideas regularly information of training and development structured organisation 

Top Job Titles	Average salary
Customer service representative 3 salaries reported	£26,894 per year
Tradesman 3 salaries reported	£34,327 per year
Grounds maintenance worker 2 salaries reported	£23,217 per year
Cleaner 1 salary reported	£23,722 per year
Heating engineer 4 salaries reported	£36,106 per year

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