personal assistant

management trainee

recruiter

sales and lettings negotiator

property manager

Spicerhaart

I have worked as an Assistant Team manager at Spicerhaart Residential Lettings for the past two years. However, I have worked for Spicerhaart for four years. When I first started at Spicerhaart I was a Trainee Property Manager and excelled quickly to the position I am in now. I have developed my management skills and business development knowledge over this period and although I greatly enjoy this role, I am looking for a new challenge that will provide me with the opportunity to further develop my career as a manager. 

I have enclosed my CV to support my application, and I hope it demonstrates that I will bring important skills to the position, including:

Proven people management and leadership skills and the ability to develop others.
The ability to demonstrate strong leadership skills within a challenging performance/ target driven environment.
Strong organisational and time management skills
Experience of managing client relationships

I currently manage a team of 18 staff alongside my manager. However, I am directly responsible for 4 individuals under the South West London Divison. This includes a variety of different job roles within Property Management including; Administration, Deposits, Renewals, Collections and Maintenance. Coaching and development is also managed in the department which includes regular meetings and reviews with my staff.  I have experience with absence management and disciplinary processes. I have excellent communication skills and work well as part of a team. In my current role I have proven working relationships which includes maintaining relationships with business partners and third parties. 

I have been employed by Spicerhaart for four years and have developed my skills and knowledge which have allowed me to progress within the company and take on new roles. I have a proven track record where my attention to detail, respect for client confidentiality and strong team working principles have enabled me to establish myself as a reliable and successful member of staff with Spicerhaart. Given the opportunity I am certain that I would prove to be a valuable asset to any team.

Initially I enjoyed working for this company however I feel one of the main problems was the regional partner who would consistently make you feel like you’re not very good at your job despite all the hard work you have put in. 
She was very good at criticising you and telling you what you had done wrong but wouldn’t give you any constructive criticism or any extra coaching to show you how it should be done. 
You would be made to feel like you should be grateful for being paid less than minimum wage as your basic salary for working 50 hours plus a week. I found the visits from the regional partner pointless as she would spend the day gossiping  about other people in the region who she didn’t like. 
I felt very unappreciated and treated was like a child because you were constantly monitored. There was not much opportunity for career progression. Myself and my other colleagues were held back from progression by the regional partner. I was told I’m not hitting my  unrealistic targets consistently so I won’t get a promotion but I wasn’t offered any help to try and improve this, I think the only way of getting a promotion here is if you were her favourite. 
It’s a shame because I did like the people who I worked with but because I wanted to have a life outside of work as well and this is just not possible with this job. I wouldn’t mind putting in all of this hard work if it was actually appreciated and reflected in my pay but sadly it was not. 
I would strongly advise to stay away from working at this company or at least in the Warwickshire region.

I spent 16 years working for Spicerhaart . In my role I spent all day liaising with clients, solicitors, other agents, mortgage advisors ensuring sales were running smoothly, identifying and solving issues and helping clients through a sometimes difficult or stressful time. This well managed branch had an experienced team of pro-active colleagues and together we achieved the accolade of top office in the company (of over 220 offices) on many occasions over the last 10 years. Customer Satisfaction was a top priority for all our clients.
The hardest part of the job was co-ordinating other links in the sale chains who did not always work to the same standards of pro-active monitoring but there was nothing more satisfying than achieving a successful exchange of contracts for happy clients

Awful. Seemed inviting at first. Management are like kids in a school playground, sending messages back and forth all day long making nasty remarks about employees. Hours and hostile work environment are draining and pay is bare minimum. Never constructive feedback, particularly high level of staff turnover says it all. A dull, hostile, anxious and over all toxic working environment. 
Managers will have less senior or new members of staff working to the ground whilst sitting chatting all day but if you go a second over your 10 minutes personal time per day, it’s docked from your pay and you get screamed at. No interest in staff well-being what so ever. Was a new starter and had issues with a headset, resulted in being scrutinised for not handling calls properly. Horrible company to work for, awful pay, dreaded waking up in the morning. There’s a reason there is SUCH a high turnover off staff and that no one lasts long. 100% agree with the majority awful reviews on here. 

I felt like nobody would give me a chance as a young person just looking to prove my worth until a lovely lady from my local branch called me for a telephone interview. At no point in the process did I think that I wasn't good enough to work there and I actually felt as though the individuals were as excited to work with me as I was to get started with them!

From there I can only imagine have many thousands the company have invested in training and developing me to the highest standards in the field amongst our competitors, giving me all I need to be the best I can be! 

The training is not just for the newbies either. After 4 promotions in 4 years so far with the company (which is not uncommon here), I am still happy to say I learn something new every day. So I won't be getting bored anytime soon! 

I no longer just do a job, I have a career!

I first applied for the role of Admin Assistant just over three years ago, as I wasn’t confident enough to handle phone calls at the time—but the team was incredibly understanding and supportive. Since then, I’ve developed a wide range of new skills, built lifelong friendships, and had the opportunity to train new admin staff.
The management team has consistently supported me, offering guidance and helping me grow both personally and professionally. More recently, I was promoted to PA to the Director after temporarily stepping into the role. The positive feedback and encouragement from my colleagues, who felt I was well-suited for the position, gave me the confidence to officially apply. This new role has allowed me to gain deeper insight into the organization, build even more confidence in myself, and truly come out of my shell. It’s been a rewarding journey so far, and I’m excited to continue growing in this new chapter.

Flourished title for a Customer service agent.
No Management support, always critical and never complimentary. Inflated sense of self.
Management expect staff expected to do admin tasks such as floor plans and photo editing however management cant do the jobs themselves.
Program and system training video based and done while on calls which is difficult and you get reprimanded if you don't remain on calls or do training at the same time, reducing the quality given to clients.
Older staff are arrogant and lazy and expect new staff to carry the work load while they converse and muck about. 
If queries continue past your shift time its your problem, you dont get paid but if you are 1 minute late they are on your back.
Promise of internal growth but promotional roles filled externally.
Overall a complete joke


Thought that this was the place for me but the turnover of staff which I saw when I first started it was horrible you would see many people in and out over the course of the time that I was there

They do not care about your home life, if you got kids that place is not for you if you have a life that place is not for you money is there to be earned but not if it's rubbish money

The hours are awful and the way some managers behaved and spoke to their teams was even worse. Instead of helping people with their problems they just dismiss them in their probationary period or even worse still bully them into handing in their notice

The teams are pitted against each other and it shows in the behaviour of the staff. It's like monkeys at zoo once the management leave

I love working here and  love the team I am in and I have made some great friendships, we are supported daily with our targets and if we need support can contact management or any of the team at all times. There are incentives to achieve your targets and the commission is very good!!!  There is progression in your role and you can move up within the company to higher roles. There are quarterly awards where you receive awards for your achievements and receive an invite for celebratory dinner and drinks!!! Even though I work from home and the head office is based in Colchester we are all treated as a whole team and included in all aspects of the company and any incentives or rewards that are offered!!! I have been here for 14 months and have no intention of going anywhere!!!

Top Job Titles	Average salary
Personal assistant 6 salaries reported	£21,970 per year
Management trainee 12 salaries reported	£25,000 per year
Recruiter 3 salaries reported	£24,333 per year
Sales and lettings negotiator 1 salary reported	£22,000 per year
Property manager 3 salaries reported	£23,333 per year

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