operations supervisor

security officer

cleaner

scheduler

response officer

STM group lot dont even interview you...just appoint you and that spells dodgy right from the word go.

They trick you into taking the job by first making you  go through training and induction and on the last day in the last 5 minutes hand you a nine page contract to sign and hand in right away. 

The advertise a FULL TIME job but the make you sign a 15 hour a week contract...... how sub standard a company ethics can get?

They have tyrants for managers who come and visit you once a day just to tell you off and dehumnise you.... be it your fault or not.

You might faulter or even commit a human error but for these lot you immediately become a criminal without given a chance to speak and meant to be disgraced and abused.

Being an agency they pay you half of what they make from your employment and still nick your money for couple of minutes late or off sick.

If you intentionally do some good for them your not even credited for it but if you unintentionally faulter you will be humilated like never before.

Dont be surprised ot be woken up by your manager at 3am to report to work in one hour on a day off.

You will be told to stand in a certain space (2 x 3 feet mats) in a certain posture, smiling and out in the open in the rain or snow for 12 hour shifts and make an entry into a log book for each time you go toilet or to drink water for which you will have to hold a stop watch to get a count of how many minutes you peeing for...etc.

You will be hired as customer service person but besides that you will be made to do security checks, house keeping, control room duties, platform duties, dealing with agressive and anti social elements, suicides and often left to stand in isolated and dangerous stations all by yourself.

The youngest manager is a pedo and has a digusting sense of humour ....blowing kisses at you and letching at your body and rubbing your side whenever he can. 

The operations manager is hitler reborn and even his normal vocabulary reeks of abuse and mallice.

You will get investigated for even minor things like the way you standing and how you walk and given a final warning and then dismissed.

Every employee works in fear of tagging every 5 minutes and minute by minute reporting and each of them are constantly looking for other jobs and cant wait to leave.

This is a mediocre essex based security agency that pretends to be a railway company.

End of the day this job doesn't add any value to your life...personally or professionally.

There are about 7 positive reviews on here and from the language used you will notice they are all very similar and obviously put up by the managers themselves which is again.... fall from grace.

Dehumanisation guaranteed!!

Most appalling company i have ever come across in my life.

Management skills are appalling, no any confirmation of shifts managers supervisors and schedulers add and remove your shifts as they please depending on how they feel.

I worked for this company for 3 years and didn't even get paid correctly once they would mess up the site and the rate and then say that it would be paid in arrears in the next months wages however, when the following months wages arrived they would pay me incorrectly again.

The accounts department over pay and ask for you to transfer the over paid amount into third party accounts, it felt as they were committing fraud. 

I would advise that you stay away from managers and supervisors and keep minimal contact while working for them them.

Furthermore, the platforms they use to save the shifts you have done such logosoft/gallinet are extremely fraudulent. They will remove your shifts after you have completed them, then re add them 1-2 days before your pay will be calculated. It is important to log all your shifts privately as they will do anything to incorrectly pay you then blame you making excuses such as you didn't book on, on time.

I worked on contracts such as Network Rail, Balfour Beatty, Southern and Southwest trains. Furthermore, working for this company made me realize how poorly they was thought of across all of these companies. core staff would show us no respect as this company has such a poor reputation.

They have also called next of kin as i would not answer my phone for over time on my days off, i have been physically threatened in the office by bullying management in stratford. Please avoid this company as this company would rather hire robots that are willing to do pathetic shift patterns. Most of the staff are agency workers that cant even speak basic english.

The  management  down in Manchester are horrible none of them deserve to be a manager. Only when the owners review management and only then will Stm get a little better but... I will not hold my breath 

Do yourself a favour and do not apply. There’s no benefits and if your face doesn’t fit they will be horrible to you. 

They scam you out of money that they owe you by doing everything in there power not to give it you back, the amount of times they have been took to court for unfair dismissal is a joke oh and lost all of
Them. 

The job is good but unfortunately the people who think that Stm is the only work you can get try and ruin that for you. 

They also have messed up every pay I have ever  received from them and then they ignore emails and phonecalls about getting your wage right. It takes them until next pay before you even know the problems been rectified. This company isn’t professional one bit. All they care about is the money in their pockets and not the people who work there which are gaining them a profit to begin with. The staff overturn is a joke people start and  leave very quickly. 

If I had the option I would rate this company no star’s they don’t even deserve the contracts they have but the way they are going them contracts are going to be ran by different company’s  sooner rather than later. Fingers crossed 

DO NOT APPLY YOU WILL BE MAKING THE WORSE DECISION YOU WILL EVER MAKE.

Not much I can say either than the worst company I have ever worked for. No thanks to TFL and MTR for being so helpful(sarcasm intended). A typical day at work would include not being able to get into contact with a manager while Ilford station would get increasingly busy at peak times, being verbally abused at Ilford, Stratford and Maryland station by passengers stating the obvious about how poor TFL Rail had been performing that day, working from 05:00 - 15:00 then 16:00-19:00 in ONE day. Management were just as sh** as the passengers. I can exclude 1-2 managers from that sentence as they helped as much as they could. Workplace culture was either the local drug dealer sitting outside Ilford station waiting for me to not look so he could jump the barriers, 4 "gangsters" saying that their girlfriends were on the train with their kids so they need to go pick them up, or the politest of passengers who genuinely asked and cared about how your day was going. The hardest part of the job was dealing with those other managers and those passengers who wouldn't understand that my dad does not own the rail lines so I cannot just move that train to the next station. The most enjoyable part of the job was being greeted by the friendliest of passengers and colleagues while at work and on the way to and from work. Just put a smile on my face.

Management don't care about your concerns all they want is you do your 12 hours shift and keep your mouth shut. They treat you as numbers and not as employee its more like agency kind of work zero hours casual basis. 

Basically company more interested in people who are desperate to work on zero hours agreement. You become disposable staff and their back up pool for emergency. There is no security of your job as its on zero hours and they will never put you on permanent employment contract even you work for them 5 years. 


Management is very poor very you lose your annual holidays if you don't keep close eye on your balance leaves. You have to chase for your annual leave request you can not just pretend it has been approve. Control are rude people when you call you understand working environment. Company doesn't stand up for your interest just interested in client and to make more and more money by hiring offering just above minimum wage and offering zero hours printout.  Terrible just avoid at any cost u will not be treated as employee.

The management are rude arrogant unprofessional including that Nigel and hr team leader  and Leonard   Magement for London overground they're all trade is the Rope your money they take a lot of your wages away for when you want they give you a summary grossmissmissed conduct 

There rubbish company I wouldn't advise anybody to work for them they just thieves lies and don't do nothing for you there rude arrogant the control room staff are rude


Invite anybody to work for Stm security company as the management have no clue operate in the railway law acts the bylaws the role we called conduct the right way he did and 18 the breaking all the rules as possible as it agency advise everyone to find a proper job go with Ontrack or go with someone who's got proper thought you know the valley bottom talk to square instead of having rubbish management that Nigel sit in the office thinking that he is a big tall tall guy which she is just a Klamm

 I don't care  your child idon't care about your kids all you care about is the business if you can't do a day then look to follow you straight away

STM GROUP is one of the most unprofessional company's I have ever worked for. They do not cate about their frontline staff and do not work on building relationship with their workers, they simple see you as a number in the workforce and treat you as such.

Managers/Supervisors do not respond to phone calls, emails nor text but will harras you on your day off endlessly begging at first for you to cover shifts then preceed to threaten you if you don't.

Schedulers are extremely rude and never available, shifts are unorganised and arranged last minute and you will be forced to attend locations without training and then be told off when the client complains.

Pay is always wrong and don't try contacting the accounts department as there is hardly any and you will be ignored unless you fight and beg for your money.

The company is a complete disgrace that puts on a fake facade only to reveal their unprofessional practices once you start.

They have a terrible reputation with the client and also frontline staff with 0 improvements in sight.

Do NOT waste your time!

I am working in a friendly environment with special Colleagues, the job really made me so humble and professional because customers are Kings no matter what they do, i have been assaulted by ticket-less travelers, but my job and training kept me always with the professional limits .

the job has made me to realize that no matter what the customers do, my safety and their come first, there is nothing that can bring me out of my Shell when it comes to my relationship with Passengers on Train because they are not being hostile to me, but the profile i carry especially when there are delays and cancellations of Trains due to faults.

the hardest part of Revenue Protection Duties is how to be a professional when Customers visits their vengeance on us, we need to be calm, professional and cute even when we are spitted on, sapped or pushed. The BTP are always there to rescue.

the Most enjoyable part of the job is when you show professionalism on the job to the extent that Passengers you penalty fared gave 'thank you' as a reward and they felt happy for your action as a Revenue Protection Inspector

Typical day include Patrolling platform's and moving trespassers and vagrants... Anything else is above your pay grade. That's about it. 

Hours 
6am to 1pm and 1pm to 8pm 


Stm are greedy that's all..
You want holidays? It won't get seen to
You been paid wrong? It won't get seen to
Emails? What emails? 
Messages? What messages? 

You 1 minute late? It'll get seen to. 
You ain't booked off? It'll get soon to. 
You can't cover a shift on your rest day? You'll get attitude. 
Rude 
Rude 
Rude 

Little things I write that stm can cover and provide don't get seen to because stm only cares about contracts from clients.. There bullies and demanding if your not from Stratford and definitely not one of their own....... You'll understand what that means when you meet them... 

Training is bogus and examiner turns a blind eye 

schedulers are controlling!!!!! 
Pay is useless if its security 

I could name them but don't know if indeed will take it off?? 

Bottom line is..... 





Don't apply :)

The company are a complete joke.
Management dont care about the staff and are never seen. If you try getting in contact of them your emails or calls are usually ignored. 
Don't expect to get paid properly each month and you will be lucky if you recieve your Payslips at the right time. 
The site at Hull is very undermanned and will never change. Even though the site has poor cctv coverage no one watches it like most big sites should.
For all the incidents 10-15 a day you really don't get paid enough to be threatened on a daily basis when one guard is working half a shift on there own before the 2nd guard comes on duty.
Even though majority of staff are nice to work with on site usually most train staff are back stabbers and look down on security. 
Btp are meant to be there as extra protection for the place but are usually never around and dont have no presence on site.

Top Job Titles	Average salary
Operations supervisor 2 salaries reported	£32,500 per year
Security officer 6 salaries reported	£12.60 per hour
Cleaner 1 salary reported	£13.00 per hour
Scheduler 3 salaries reported	£31,000 per year
Response officer 2 salaries reported	£23,309 per year

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