customer service representative

senior manager

software engineer

manager

sales associate

The-Lego-Group

LEGO emphasizes a lot on work life balance and encourages flexible working from home to ensure their employees are able to spend quality time with their families.

I've always received a lot of support and understanding from my superiors and peers. The working culture in LEGO is one that is relax and comfortable where the new ways of working in enforced. We get to work anywhere around the three levels at the office, giving us a chance to interact with various people at work. 

I enjoyed dressing down where I could wear smart casual to work and be at ease instead of being in a rigid working wear. There was a lot of fun activities to indulge in to de-stress or refresh ourselves be it at a cafe, on the tv playing some LEGO games or even playing foosball or building LEGO toys. 

This is a family oriented company therefore there is a lot of love that's spread across the company from a top down approach. There is a lot of transparencies in the company where everyone is aware of the direction of the company and how well or bad we are doing, where we would all need to work together to better ourselves or to overcome the downs we face. It's rare to find such companies nowadays.

The hardest part of the job is dealing with various timezones to work together with the global team. While I enjoy cross functional projects, its definitely hardest when I take my late conference calls and the internet isn't functioning at its best.

There are hourly task rotations, such as tills, replenishing stock, cleaning, etc. This helped with morale and boredom however there seemed to be consistent favouritism taken in to account when allocating daily tasks and their perceived difficulty and enjoyability. There is also a lot of micromanaging and this often has a negative impact on the execution of the task at hand, partially due to the unnerving sense of being watched deteriorating your focus on the task. There is a clear sense that you are very replaceable, the rota is published 4 weeks in advance and management refuses all requests to swap shifts, even if the requested changes have no impact on contracted hours, payroll, or staff coverage. Roughly half the employees are students yet during children’s half term, staff’s academic responsibilities are completely disregarded and they are scheduled to be at work when they are required to be at university, without prior inquiry into their availability. Having visited other Lego stores it is extremely clear the Liverpool Lego store expects a lot more of their staff compared to other stores where staff appear more at ease. I have met several people who have worked in other Lego stores, and they have indicated that the Liverpool Lego store management has genuine notoriety within the company for their intense management style, which has consisted of the same people and approaches for over a decade. 

I do not recommend the Southampton branch.

Hours were a complete headache, even for those who had been with the store since it opened. You'll be scheduled for multiple close shifts followed by opens the next morning and your scheduled days will be random each week, making it difficult for you to get into a routine, and difficult to be well-rested for your next shift. No leeway was ever given with this.

Management would often break rules and procedures, such as forging documents and the signatures therein, stealing from the company, and leaving the site without another member on management present. They will act as a friend, but will ultimately back-stab you in an instant to protect themselves if you decide to speak out about any aforementioned issues.

They will often overwork you, either tasking you with things out of the scope of your abilities, or asking you to do things you have no formal training in. This can range from cleaning of vomit, urine, blood and faeces (All of which you need biohazard and disease prevention training, which is not offered by LEGO), to recruiting, payroll and scheduling which goes massively beyond your responsibilities in your role. 

Hands down the worse place I've ever worked. Staff are clicky so if you're a seasonal member of staff expect to be singled out, managers are rude and dismissive, pay is never right, and HMRC is now chasing me for tax owed because they sent my P45 7 months late when I left. They expect you to do 5 people's work or extra shifts with no breaks and can often extend your shift, whilst on shift with no regard for appointments/ prior engagements. HR are rude and unhelpful. The management let their friends get away with doing nothing/ or things they should be doing and order the others around to get the work done. I thought I was alone in feeling like this or that it was maybe just hotel staff, but after speaking to park staff I realised it was just a company culture problem that is draining the life out of everyone. Overall, I'd rather unblock toilets for a living than work there ever again. 


Not a bad place to work at all! There are definitely many great members of the team, but there are a lot of weird people you have to be mindful of. The job is very boring, and unproductive but very rewarding when you meet great people. Management and higher ups preach positivity and support but don’t deliver as such, very hypocritical and all talk. Again, definitely not the worst place to work but could definitely be better.  A lot of pressure put on us to meet goals which barely aid the sales associates, but grant big bonuses for the higher ups.

Starting off as a consumer service advisor, specifically recruited for Swiss German knowledge, I dealt with queries from all over Europe over the phone, via email and letter. Also, I co-operated with various internal departments. I advanced to the consumer service administrative team within 1 year of starting at LEGO company. I leant operating different IT based systems and about LEGO products. The management was very approachable and visible. Amongst the employees there was a great camaraderie. Dealing with difficult phone calls was hard, but there were not many of these. It was great when I could help consumers in an unbureaucratic way by displaying empathy, efficiency and product knowledge.

I kind of did enjoy my time, other staff members were nice (not all). The best thing about is dealing with the parents and the kids; seeing them all happy did generally made me feel happy. 

The thing I hated was the manager. He spoke about being fair and that's why we have rules in place. I will always follow the rules, the fact of the matter is, I see you break the rules.. Best hope I don't get proof of you breaking them. That manager knew this and knew how some staff members were just absolute devils to other staff members and so I complained about it. I was told off in front of everyone. Oh well, he'll just have to keep trying to do that. 

I just left. They weren't listening and weren't being fair with me. Couldn't even go to school at the time because they changed my timetable last minute. The management was a nightmare.

What is the best part of working at the company?
employee benefits and the pay is good for a retail job, made better with a great management team

What is the most stressful part about working at the company?
business of the store when we have big events, or it is a weekend/christmas/school holidays

What is the work environment and culture like at the company?
all coworkers get on with eachother, and the management team is positive and encouraging for the development of staff

What is a typical day like for you at the company?
processing transactions, greeting customers, offering personal assistance on the shop floor, organising back of house, replenishing shelves

Temporary employee for the high season until 31st January 2015.

Main activities and responsibilities:
- Provide customer service in Dutch and English 
- Increasing sales by engaging the consumer and exploring all sales opportunities.
- Building long-term customer relations to promote the LEGO® Brand and values.
- Working collaboratively in a team environment to achieve team goals and objectives in order to meet Team KPI's.

Achievements (KPI): 
- Phone net promoter score 2014: 91.30% 
- Phone net friendly score 2014: 91.30%
- Target for both NPS and NFS: 86%

- Phone net promotor score 2015: 97,2%
- Phone net friendly score 2015: 89,3%
- Target for both NPS and NFS: 86%

(Last updated 31.01.2015)

Loved my time working at LEGO, only left as I moved to an area that doesn’t have a store anywhere near me. I recommend LEGO as they appreciate their staff and almost everyday you’d meet/chat with new people, helping them find the set or minifigures they want would bring me so much joy! The stores I worked at hire people that fit well with the team which saves any nastiness or toxicity amongst the team as you’re working with people that can become the bestest of friends. If you ever get a chance to work for LEGO, do it! 😊

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