assistant manager

general manager

kitchen assistant

shift leader

kitchen supervisor

Tortilla-Mexican-Grill-PLC

The position was entirely solo, only being called when the line requests certain goods to be sent through dumbwaiter. The situation is nice and chill because you can listen to music as long as you can hear the phone ring, unfortunately the staff on line request food way too late and never in batches so you're always interrupted out of your prep. On a slow day the work is great, you plan your day out to do the tasks you need to, and get ahead on washing so you can leave sooner.

Management at the time left a month after I did, but they're forced to do as the company says, it just depends on their way of approaching the problem.

Culture is pretty bad, you work with them but never interact, pretty awkward and difficult to deal with the consequences of a stressful shift. Hopefully you work with people who are empathetic towards your role.

Hardest part of the job would definitely be the closing of the kitchen after a busy shift because you're expected to basically not clean anything properly because the management wants to go home faster. Knowing that the morning shift will have no clean tools/utensils and will have so much more work to do by cleaning them again.

Enjoyable part would be the absolute classics you could have blasting while peeling/coring hundreds of avocados, or maybe making 10 gallons of salsa. Was quite fun to make food in huge batches by yourself, it was very fulfilling. 

On the face of it, Tortilla is a fantastic company to work for... however, once you get past the salary and the 50% discount, this job will become your worst nightmare. With rapid staff turnover, due to bad management style, your rota will be constantly changing with a days notice, and no agreement on your behalf. You will sign a contract, however, you will rarely ever work the agreed hours, even when you have other commitments. The company is so obsessed with its public image, that they pay hardly any regards to employees. You will receive tips as a team, and be told they're going towards your "staff entertainment budget" however, you will never actually see them, or go on any staff nights out. If you state in your availability you can work any time on a certain day, you will end up working that whole day, and if you're a part timer, you may as well forget the word weekend from your vocabulary. Management team are extremely unprofessional and do not care for the crew workers, and constantly spread gossip amongst the team, creating a hostile environment. If you choose to work here, you can basically kiss any form of social life goodbye, because you will work, live and breathe tortilla.

On the last hour I was being told to leave , I finally learned what my actual job was supposed to be. I had thought my role was strictly a pot washer, working each shift with two colleagues. The truth was, those colleagues were supposed to provide me training (something alike), but instead, I was always assigned to chopping vegetables or washing dishes only. I also assumed that reheating food and preparing food were responsibilities I was kindly helping my food-handling coworkers with. But in fact, those were the very tasks I was supposed to be learning and doing.

I was directed to do this and that in a wrong way from the very first day, never given enough awareness to even recognize there was a problem. Some colleagues intentionally held back the dirty dishes, refusing to let me wash them, they told me, “We’re not closed yet, we close at 21:1x”. They just wouldn’t let me do my job. However I don’t think the salary is worth me to do the dishes + prep food + cook food, absolutely low pay but demanding job.

I was so happy to be informed that I had to leave immediately, as I got a new offer, just skipped the notice period wasting no more time in this company.

When you start its exciting. You're riding the rollercoaster up to the peak, then you crash down. That is what it is like working here. The management is AWFUL rotas are done on a Sunday so you don't know when you're working and half the time they aren't even completed. Managers have favorites and if you are not a favorite then they will find a reason to fire you. That's what happened to me and another supervisor here. They gossip and try and get into your personal life and complain about talking to them in your meetings. They will bash you down for doing your job when it is what you need to do. I was told off for going into the kitchen to give stuff to pot wash when it was not deemed necessary even though when this took place, it was necessary. 

Not only this but you are required to try and work out how they want you to work by yourself. It is unprofessional at best. Working here meant you would be bashed for doing your best and those who do hardly anything but have an outside friendship with management are deemed to be the best workers. On a 20-hour contract expect nothing above 10 hours a week.

What is the best part of working at the company?
The food, and that is it...
The pay is low for the shift patterns and work weekends and unsociable hours. You will have to work long long hours standing, no rest if you need the pay (brake are unpaided) and a really low salary for the amout of stress and physical work. Its like a bit like slavery, you are not able to sit down for a rest sometimes, and when the busy time stops then you have to get busy cleaning or cooking! it never stops!

What is the most stressful part about working at the company?
Everything, from cooking food to serving customers, its a very physical demanding job and stressful because you are always pressed on time for everything because company is only concerned on making profit with the least amout of staff on the store, so you end up struggling either in busy or nor busy times when you end up being on your own!

What is the work environment and culture like at the company?
It's OK, training is OK and there are progression opportunities for you if you give your blood and sweat to the company and if you don't have a life...yes, you won't have a social life.

Due to the pandemic, a lot of people were let go, and so recruiting new members has been a priority. 
That means that, although the job is pretty standard ( preparing food, a lot of cleaning, serving customers, maintaining food and hygiene standards) we are all rushed off our feet. 
The managers and supervisors are lovely, but exhausted. I've seen them clock in at 7am  and leave at 12pm that same day. Over 50% of the employees at my site haven't been there over 6 months, so we're all learning on the job constantly.
  Not to mention how understaffed we are. Multiple days there have just been two or three people at the restaurant : one in the kitchen and two serving customers, or two people serving customers while running down to the kitchen. If you are on a closing shift, you will work overtime. No exceptions
         if you need a quick job that is fast paced, gives you a free meal on shift, and  lets you meet a lot of new people - this is your place. if you have sleep, study or dependants - look elsewhere!

- Most of the colleagues I had were sociable and easy to talk to.
- Job is not very physically demanding. During busy periods they will try to have at least 3 people on the line (sometimes this wasn't possible due to understaffing). There is a lift from the stock room to the line, meaning you rarely have to carry anything heavy for an extended period of time. 
- Difficulty getting shifts. The shift manager showed a preference towards some staff over others, meaning newer staff were usually given very few and/or fairly short shifts. In my experience, I had several weeks where I had no shifts at all. (The shift manager has changed since I worked there - this may not be reflective of the current manager.)
- Another manager was very up himself and seemed to miraculously have some very important admin task to do in the office whenever it was busy. He was replaced shortly before I left - the new manager seemed like a decent guy, but I left soon after he started. 

The day consists of serving the food on the line, operating the till, cleaning and organising the seating area and ensuring food on the line doesn't run out. I learned how to operate as a team and communicate with other staff members and the kitchen. All the management and other team members were really friendly and understanding. It can get quite stressful during the lunch rush, weekends and bank holidays when the queue goes out of the door but it's usually alright if there's enough staff working. Sometimes we can't serve the whole menu if we don't have enough people working which customers can get a bit irritated about but usually understand. Long hours are tiring - especially if you have to close. I'd say it's perfect as a part-time job but full-time can be more strenuous and certainly isn't for everyone, but if you love to talk to people or just want a job that isn't isolating, Tortilla is great. 

The job itself is relatively easy once you get the hang of things. The best part about the job is most definitely the other crew members; they are all unique and bring an element of fun to every shift. 

This is the most un-enjoyable job I have had down to management. There is a clear lack of communication between the management team and the crew members. The GM persistently talks down to crew members and in some cases feels as though they are bullying who they believe to be the weaker members of the team. If the GM had an issue with you it would be made clear by not giving crew member hours for 1-2 weeks. 

Overall I believe that Tortilla is a great place to work for, I was just unfortunate in being employed in a store where the GM is extremely unpleasant to crew members.

●	preparing for the day ; stocking up on food & Drinks
●	i learned the important value of product wastage and the importance of accuracy in this type of job

●	when we first opened unfortunately the manager in hand was not prepared enogh for this type of role , howevver when we got a new manager it made working at tortilla much more organised.

●i like the culture of tortilla because of the different people we would see that would eat at tortilla

●	i am a very good teamworker, however some team members thought they were higher up than everyone else and were treated rubbishly by this particular person which made working at kingston harder.

●The enjoyment we get to see on the customers faces & interating with them.

Top Job Titles	Average salary
Assistant manager 15 salaries reported	£32,850 per year
General manager 1 salary reported	£35,900 per year
Kitchen assistant 8 salaries reported	£13.86 per hour
Shift leader 6 salaries reported	£12.27 per hour
Kitchen supervisor 2 salaries reported	£13.28 per hour

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