Technical analyst Work, Jobs in Headingley, Wyk (with Salaries)

Analyst II, Incident / Problem Management
FIS Global —York
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Underwriting & Governance Analyst
Markel International Services Ltd —Leeds
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
Quick apply
IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
11d
Technical Manager (Flood Risk)
Sweco —Leeds
- Full-time
- Hybrid work
- Engineering
- Business development
- Leadership
- Employee assistance programme
- Employee discount
Data Analyst
interactive investor —Leeds
- From £33,000 a year
- Full-time
- Hybrid work
- Machine learning
- Mentoring
- AI
- Annual leave
- Employee discount
Quick apply
13d
Data Platform Engineer
Yorkshire Building Society —Leeds
- From £45,000 a year
- Call to connect
- Azure
- DevOps
- Agile
3d
Procurement Analyst (6 Month FTC)
TransUnion —Leeds
- Full-time
- Communication skills
- Employee stock purchase plan
- Annual leave
Pensions Calculation Analyst
Civica —Leeds
- Hybrid work
- Customer service
- Travel
- Mentoring
- Annual leave
- Referral programme
Quick apply
Financial Reporting Accountant
International Personal Finance —Leeds
- Hybrid work
- ERP systems
- Team management
Technical Manager (Flood Risk)
Sweco UK —Leeds
- Part-time
- Hybrid work
- Engineering
- Business development
- Leadership
- Employee assistance programme
- Employee discount
Senior Dynamics 365 Developer
NewDay —Leeds
- Full-time
- Azure
- Mentoring
- APIs
Senior FinOps Analyst
Skipton Building Society —Skipton
- £50,850 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
11d
Lead Business Analyst - Data
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Team management
- Agile
- AI
- Employee discount
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Data Architect
Oakland —Leeds
- Hybrid work
- Azure
- Travel
- Communication skills
- Annual leave
- Referral programme
Salesforce Administrator
Christians Against Poverty —Bradford
- £36,470.03 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Flexitime
- Employee discount
10d
Senior HRIS Analyst (EMEA/APAC Lead)
Teledyne Technologies Inc. —Shipley
- Full-time
- Data analysis skills
- Analysis skills
- Project management
- Employee stock purchase plan
- Annual leave
Principal Data Architect
NHS England —City and Borough of Leeds
- £95,404 - £109,930 a year
- Full-time
- Annual leave
11d
Client Services Analyst I
FIS Global —York
- Full-time
- Computer Science
- Writing skills
- Bachelor's degree
5d
Senior Dayforce System Analyst
VetPartners Limited —York
- Up to £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
Quick apply
10d

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Analyst II, Incident / Problem Management

FIS Global -
York

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Computer Science
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
IT service management
Incident documentation
Analysis skills
Service restoration
Bachelor's degree
Continuous improvement
Mentoring
ServiceNow
Major incident coordination
Financial services
Problem management
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Incident log maintenance
Communication skills
Analytics
Information Technology

Full job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

The Incident & Problem Management Analyst (Level 2) is responsible for supporting the end-to-end lifecycle of incidents and problems across enterprise technology environments. This role focuses on timely service restoration, effective coordination, and contributing to ongoing service improvement.

Operating within a 24/7 production environment, the analyst ensures adherence to service level agreements (SLAs) while collaborating with cross-functional teams to resolve incidents and support root cause analysis activities.

What you will be doing:

Incident Management

Manage and coordinate incidents (including high-priority incidents) to restore service as quickly as possible
Support major incident calls, bridge lines, and coordination activities
Act as a key point of contact during incidents, ensuring clear and timely communication to stakeholders
Monitor incident progress and ensure adherence to SLAs and operational targets
Escalate incidents appropriately based on impact and urgency
Maintain accurate incident records within ITSM tools in line with process requirements

Problem Management

Support root cause analysis (RCA) for recurring or high-impact incidents
Assist in identifying trends and patterns to reduce incident recurrence
Maintain problem records, known errors, and workarounds
Contribute to post-incident reviews and lessons learned sessions
Collaborate with technical teams to track and implement permanent fixes

Process Improvement & Governance

Follow incident and problem management processes aligned to ITIL best practices
Identify opportunities for process improvement and raise recommendations
Contribute to KPI reporting, metrics tracking, and trend analysis
Support audit and compliance activities as required

Stakeholder & Communication Management

Provide regular updates to internal teams and stakeholders during incidents
Work closely with business, technology, and operations teams to ensure resolution
Support communication for incidents, ensuring clarity and appropriate escalation

Team Collaboration:

Work collaboratively within a global incident management function
Share knowledge and contribute to team learning and best practices
Provide guidance and support to junior team members where appropriate
Participate in on-call rotations and shift-based coverage where required

What you bring:

Typically 2–5 years’ experience in incident management, production support, or IT service management
Working knowledge of ITIL Incident and Problem Management processes
Experience handling incidents within complex IT environments
Strong analytical and problem-solving skills
Ability to manage multiple tasks in a fast-paced environment
Good communication skills with the ability to work with technical and non-technical stakeholders
Experience with ITSM tools (e.g., ServiceNow or equivalent)

Desired:

ITIL certification (v3 or v4)
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Experience in financial services or regulated environments
Experience with automation, monitoring tools, and reporting dashboards

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Apply Now

Refine Your Search

technical analyst jobs in headingley, wyk

Analyst II, Incident / Problem Management

Underwriting & Governance Analyst

IT Service Desk Analyst

Technical Manager (Flood Risk)

Data Analyst

Data Platform Engineer

Procurement Analyst (6 Month FTC)

Pensions Calculation Analyst

Financial Reporting Accountant

Technical Manager (Flood Risk)

Senior Dynamics 365 Developer

Senior FinOps Analyst

Lead Business Analyst - Data

IT Support Analyst -2nd Line

Data Architect

Salesforce Administrator

Senior HRIS Analyst (EMEA/APAC Lead)

Principal Data Architect

Client Services Analyst I

Senior Dayforce System Analyst

I want to receive the latest job alerts for technical analyst in headingley, wyk

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