Retail advisor Work, Jobs in Failsworth, Gtm (with Salaries)

Helpdesk Manager
Hakim Group —Darwen
- Full-time
- Continuous improvement
- Team management
- Organisational skills
12d
L'Oréal Luxe Multi-Brand Beauty Advisor, Selfridges Exchange Manchester (37.5 Hours)
l'Oréal —Manchester
- Part-time
- Annual leave
- Referral programme
Quick apply
12h
Branch Sales Advisor
ARCO Limited —Manchester
- £13.45 an hour
- Every weekend
- Employee assistance programme
- Employee discount
5d
Boots Beauty Specialist
Boots —Warrington
- £13.56 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
4d
Parts Advisor
Perrys Motor Sales Ltd —Huddersfield
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Parts Advisor
Arnold Clark —Salford
- £30,500 - £42,500 a year
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
19h
Sales Advisor - Part Time
M&S Opticians —Warrington
- Part-time
- Sales
- No experience needed
- Communication skills
Quick apply
6d
Parts Advisor
Quickco —Manchester
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
- Employee discount
Quick apply
Bodyshop Advisor
Lookers —Stockport
- £28,000 - £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Parts Advisor (Sales)
A-Z Motor Spares Ltd —Huddersfield
- From £12.71 an hour
- Full-time
- Bilingual
- Customer service
- In-person
- Employee discount
Quick apply
4d
Parts Advisor
Fast Parts —Northwich
- From £26,000 a year
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
19h
Apprentice Retail Sales Assistant
Superdrug —Halifax
- £9.75 - £10.55 an hour
- Customer service
- Communication skills
- Retail sales
- Store discount
- Employee discount
4d
Hire Desk Administrator
NRG Riverside —Skelmersdale
- £28,080 a year
- Full-time
- CRM software
- Organisational skills
- Free parking
- Annual leave
Quick apply
Parts Advisor
SANDAL WAKEFIELD BMW —Huddersfield
- Monday to Friday
- Customer service
- Free parking
- Annual leave
Trainee Protection Advisor
PRIMIS Mortgage Network —Brighouse
- £25,000 a year
- Full-time
13d
Service Advisor
Lookers —Blackburn
- £14,500 - £17,500 a year
- Part-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Parts Advisor- Suzuki Huddersfield
D. M. Keith —Huddersfield
- £27,809.50 a year
- Full-time
- Customer service
- No experience needed
- Employee discount
Aftersales Manager
Chapelhouse Group —Bolton
- £35,000 - £60,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Paid training
- Annual leave
Service Advisor - 6 Month FTC
Brayley —Rochdale
- Temporary
- Customer service
- Referral programme
Quick apply
Microsoft Licensing Specialist
BCN Group —Manchester
- Up to £40,000 a year
- Full-time
- Hybrid work
- Azure
- Annual leave
- Employee assistance programme
Quick apply

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Helpdesk Manager

Hakim Group -
Darwen

Apply Now

Job details

Permanent | Full-time
12 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Team management
Ticket management systems
Organisational skills
Management reporting
Customer support
Leadership
Help desk

Full job description

What’s in it for you?:

At Hakim Group, we're on an exciting journey towards Vision 2030, with a goal of supporting 1,000 successful independent practices across the UK and Ireland.

As part of this ambitious growth, we're launching a brand-new Helpdesk function at our HQ. We're looking for an experienced and passionate Helpdesk Manager to lead the team, shape the service from the ground up and ensure our practices receive an exceptional support experience.

This is a unique opportunity to build and develop a new function within a growing business, creating processes, driving continuous improvement and leading a team that makes a genuine difference to our partners every day.

You'll work closely with departments across the business, helping to strengthen relationships, improve operational efficiency and ensure our practices can focus on delivering outstanding patient care and growing their businesses.

You will also receive::

Exciting calendar of events, fostering a vibrant work culture.
Employee health plan to prioritise your well-being
Rewards portal with exclusive benefits and offers.
Embrace a supportive and expanding team, immersing yourself in our award-winning Hakim Group culture.
Progression opportunities.

Join us at the Hakim Group and be a part of our continued growth and innovation. Contribute to shaping the way we work while enjoying a challenging and fulfilling career with us.

About the Role:

As Helpdesk Manager, you will be responsible for leading our Helpdesk operation, ensuring the delivery of a high-quality, efficient and customer-focused support service to practices across the UK and Ireland.

You'll oversee the management of incoming support requests, coach and develop Helpdesk Advisors, monitor performance against service standards and work collaboratively with teams across HQ to ensure queries are resolved effectively.

You'll also play a key role in developing processes, identifying opportunities for improvement and establishing a Helpdesk function that supports our Vision 2030 ambitions.

KEY RESPONSIBILITIES

Lead, manage and develop the Helpdesk team
Oversee the day-to-day operation of the Helpdesk function
Ensure support requests are logged, prioritised and resolved effectively
Monitor performance against service levels and identify areas for improvement
Act as an escalation point for complex queries and issues
Build strong relationships with departments across HQ to support effective resolution of requests
Develop and maintain Helpdesk processes, procedures and knowledge resources
Analyse trends and recurring issues to drive continuous improvement
Produce reporting and performance insights for key stakeholders
Support the implementation of new systems, processes and service enhancements
Champion an outstanding customer experience for our practices

SKILLS, KNOWLEDGE & EXPERIENCE

We're looking for an experienced people leader who is passionate about delivering exceptional service and creating high-performing teams.

You'll be highly organised, commercially aware and able to balance operational delivery with continuous improvement. Most importantly, you'll enjoy building relationships, solving problems and helping others succeed.

Essential

Previous experience managing a Helpdesk, Service Desk or Customer Support function
Strong leadership and people management skills
Experience working with ticketing systems and service level agreements (SLAs)
Excellent communication and stakeholder management abilities
Strong organisational and prioritisation skills
Proven ability to identify and implement process improvements
Strong problem-solving and decision-making skills
Ability to analyse performance data and drive service improvements

Desirable

Experience supporting multi-site operations
Experience within retail, healthcare or optical sectors
Knowledge of business functions such as HR, IT, Finance or Operations
Experience implementing or developing support processes and systems
ITIL or other service management qualifications

What's Next?:

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max: GBP £0.00 Salary - Min: GBP £0.00

Apply Now

Refine Your Search

retail advisor jobs in failsworth, gtm

Helpdesk Manager

L'Oréal Luxe Multi-Brand Beauty Advisor, Selfridges Exchange Manchester (37.5 Hours)

Branch Sales Advisor

Boots Beauty Specialist

Parts Advisor

Parts Advisor

Sales Advisor - Part Time

Parts Advisor

Bodyshop Advisor

Parts Advisor (Sales)

Parts Advisor

Apprentice Retail Sales Assistant

Hire Desk Administrator

Parts Advisor

Trainee Protection Advisor

Service Advisor

Parts Advisor- Suzuki Huddersfield

Aftersales Manager

Service Advisor - 6 Month FTC

Microsoft Licensing Specialist

I want to receive the latest job alerts for retail advisor in failsworth, gtm

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