Technical support engineer Work, Jobs in Britwell, Brk (with Salaries)

Onsite Engineer - London
Cloudbox —London
- Full-time
- SharePoint
- In-person
- Communication skills
- Employee discount
- Life insurance
Quick apply
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
1st Line Engineer - Yateley
Arc —Yateley
- SharePoint
- Computer skills
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
2nd Line Service Desk Engineer Level 2.
Total IT Technology Solutions Ltd —London
- £32,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
5d
TechOps Engineer (System Administrator)
Talos Global —London
- Full-time
- Bachelor's degree
- No degree
- Scripting
- Annual leave
- Employee stock ownership plan
Field Service Engineer
Zenzero Solutions —London
- In-person
- Flexible schedule
1st Line Service Desk Engineer
turn IT on —Princes Risborough
- £24,000 - £27,000 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
Onsite Engineer
Cardonet —London
- In-person
- Referral programme
Customer Success Engineer UK
Aikido Security —London
- Full-time
- Remote
- Software troubleshooting
- English
- Bachelor's degree
AI Engineer, Enablement (London)
LangChain —London
- Full-time
- Master's degree
- Travel
- AI
Senior ICT & Security Engineer - London
ENGIE —London
- Hybrid work
- Engineering
- Annual leave
Senior ICT & Security Engineer - London
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
Store Technology Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Travel
- POS
- Communication skills
- Employee discount
Quick apply
Senior ICT & Security Design Engineer - London, Bicester or Newcastle
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
9d
Service Desk Engineer
Motion Applied —Camberley
- Hybrid work
- Annual leave
Quick apply

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technical support engineer jobs near britwell, brk

Onsite Engineer - London

Cloudbox
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee discount
Life insurance

Qualifications

Technical troubleshooting
Customer service call handling
Incident queue management
Ticket management
Process improvement
Microsoft Exchange
Systems engineering
SharePoint
Cloud computing
Customer support
Customer interaction
Application support
Communication skills
PowerShell scripting
PowerShell

Full job description

Cloudbox is looking for an experienced support and systems engineer to support high profile customers in London, and globally.The role will be office based, working at a co working space with part requirement to assist and support customer IT requirements on-site in central London (approx. 80%, supporting multiple customers on-site intra day, primarily in Mayfair).
The right candidate will be able to work comfortably independently and will have excellent communications skills to collaborate with the global Cloudbox technical team located in London, America and South Africa.
The role will involve direct remote support of users, on-site support when required, administration and service management of a wide range of cloud platforms and services, and assisting the Cloudbox project team onboarding customers and migrating workloads to the Cloud.

All candidates must live within 45min door to door public transport travel time to Oxford Circus station.

Role Description
The Support Engineer is a key part of the Cloudbox service framework providing end to end management of tickets and service requests reported by the customer.

Manage Tickets and Requests
Receive and record all calls from our customers
Provide initial assessment of all tickets, attempt first time resolution, and /or escalation
Assist with customer onboarding projects and migrations
Monitor and escalate Tickets according to the customer’s SLA
Keep users informed on status and progress of their tickets
Aid customer retention and satisfaction

Help to improve efficiency, processes, documentation, and automation.

Technical skill

Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.
Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience a plus.
Good working knowledge of networks, routing & switching
Powershell scripting and use for administration

Soft Skills

Customer focused, with an analytical approach with good questioning & listening skills
Excellent verbal and written communication skills suitable for an international audience
A confident team player with a positive can-do attitude
Fanatical attention to detail
An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)
Dependable, hardworking and self-motivated

Technical Qualifications AND Requirments

Current Microsoft Certifications in either MS or AZ tracks.
3-5 years' experience in a customer facing IT support role
Previous MSP experience extremely valuable

Experience

5+ years experience in a customer facing IT support role.
Previous Managed Service Provider experience extremely valuable. Cloudbox is a full-service outsourced IT provider with a specific focus and expertise on Cloud solutions for financial services organisations. This is a dynamic and fast paced environment that needs people that a strong desire to learn and a ‘can do’ attitude.

Benefits

Life insurance & critical illness cover
Company pension scheme
Travel costs to client’s sites
Cyclescheme membership giving substantial discounts on bikes & accessories
All training & certifications paid

Cloudbox Recruitment Process

CV Assessment
Online Assessment including technical, personality and specific candidate questions (video required)
First Interview (online)
Second Interview (in person)
Offer and Contract, subject to background checks and vetting

Quick apply

Refine Your Search

technical support engineer jobs in britwell, brk

Onsite Engineer - London

First Line Technical Support Engineer

First Line Technical Support Engineer (Shift Patterns)

1st Line Engineer - Yateley

Senior Manager - Technical Support Engineering

2nd Line Service Desk Engineer Level 2.

TechOps Engineer (System Administrator)

Field Service Engineer

1st Line Service Desk Engineer

Onsite Engineer

Customer Success Engineer UK

AI Engineer, Enablement (London)

Senior ICT & Security Engineer - London

Senior ICT & Security Engineer - London

Store Technology Engineer

Senior ICT & Security Design Engineer - London, Bicester or Newcastle

Service Desk Engineer

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