Software support analyst Work, Jobs in Silchester, Ham (with Salaries)

IT Service Desk Analyst
Montu UK —Winnersh
- £35,000 - £37,500 a year
- Full-time
- Analysis skills
- IT
- Communication skills
Business Analyst
Diligenta —Reading
- £41,400 - £51,750 a year
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
Technology Support Analyst
Stevens & Bolton —Guildford
- Weekend availability
- Remote
- Customer service
- Windows
- Organisational skills
14d
IT Analyst
Montu UK —Winnersh
- £35,000 - £37,500 a year
- Full-time
- Analysis skills
- IT
- Communication skills
Level 2 Support Analyst
Basis Technologies —Bracknell
- Hybrid work
- APIs
- IT
- No travel
- Referral programme
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
IT Engineer
Elliott Company —Silchester
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- IT
Associate Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Assoc Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Field Support Analyst
Unitemps Surrey —Guildford
- £17.13 an hour
- Temporary
- Windows
- IT
- Linux
- Annual leave
Quick apply
14d
Sage ERP Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Data Entry Assistant
Satellite Applications Catapult —Didcot
- £25,000 - £28,000 a year
- Hybrid work
- Microsoft Word
- CRM software
- Word processing
- Work from home
- Employee assistance programme
14d
Business Analyst, Associate
Infor —Farnborough
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- SQL
8d
Information Security & Assurance Analyst
De La Rue —Basingstoke
- Full-time
- Travel
- IT
13d
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
AI Transformation & Enablement Analyst
Loftware UK —Reading
- £40,000 - £150,000 a year
- Hybrid work
- Azure
- Master's degree
- AWS
Quick apply
Associate Business Analyst
FootfallCam —Guildford
- £1,800 - £2,100 a month
- Full-time
- Spanish
- Microsoft Excel
- Sales
- Annual leave
Quick apply
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Business Analyst - Forecasting Allocation & Replenishment
Primark —Reading
- Azure
- Project management
- Software development
Systems Ops Analyst
Epicor —Bracknell
- Up to £51,000 a year
- Full-time
- Azure
- Windows
- SQL
1d

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IT Service Desk Analyst

Montu UK -
Winnersh

Apply Now

Job details

Full-time
£35,000 - £37,500 a year

Benefits

Company pension
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Jira
Analysis skills
VoIP
ITIL
IT support
ServiceNow
IT
Communication skills

Full job description

What is the job?

Support the IT function for the business and the wider business operations. This will involve managing IT services, security, systems architecture, and end-user support while preparing for the demands of a growing workforce.

What will you be doing?

IT System Administration
- Ongoing system management of Strategic IT platforms, including cloud and SaaS.
- Administer and maintain Google Workspace, Microsoft 365 and collaboration tools (Slack, Dialpad VoIP) ensuring availability and performance for a growing user base
- Manage software licensing across the business, including provisioning, reconciliation and renewals
End-User & Systems Support
- Perform support operations for a growing user base, ensuring high availability and performance.
- Provide Level 1 & 2 technical support, resolving software, hardware, and network issues.
- Operate and maintain robust incident management and ensure adherence to SLAs.
Cybersecurity & Compliance
- Support and maintain IT security protocols, ensuring compliance with industry standards.
- Support identity and access management, endpoint security, and secure networking solutions.
Vendor Management
- Support and where appropriate, manage relationships with third-party IT vendors and service providers to ensure best-in-class solutions.
Onboarding and Offboarding process
- Procure, setup and distribute new hire equipment
- Process returned equipment
- Delivery of IT onboarding training as required
- Automation for all of the above
Cross-functional Collaboration
- Act as the IT liaison between internal teams including HR, operations, governance and software development
- Deliver IT training to teams across the business on new tools, security practices and process changes, adapting content for different audiences

What do you need?

Proven experience in an IT support, engineering or analyst role, ideally in a fast-growing business (e.g., from 100 to 500+ employees).
Experience with scaling IT infrastructure, cloud services, and enterprise IT systems.
Strong problem-solving and analytical skills, with the ability to anticipate challenges before they arise.
Excellent communication skills and a user-first mindset to ensure technology enables business success.
Hands-on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices.
Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous.

What we offer:

Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year three) + 8 bank holidays
Pension Matching: Up to 5% employer matching contributions
Private Healthcare Scheme
Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more
Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
Enhanced Maternity & Paternity Leave

About Us

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.

As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.

Compensation Range: £35K - £37.5K

Apply Now

Refine Your Search

software support analyst jobs in silchester, ham

IT Service Desk Analyst

Business Analyst

Technology Support Analyst

IT Analyst

Level 2 Support Analyst

1st Line Support Analyst

IT Engineer

Associate Application Analyst

Assoc Application Analyst

Field Support Analyst

Sage ERP Software Support Consultant (Finance)

Data Entry Assistant

Business Analyst, Associate

Information Security & Assurance Analyst

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

AI Transformation & Enablement Analyst

Associate Business Analyst

2nd Line Support Analyst

Business Analyst - Forecasting Allocation & Replenishment

Systems Ops Analyst

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