Pmo manager Work, Jobs in Carluke, Slk (with Salaries)

Service Delivery Manager (Scotland)
North —Renfrew
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
PMO Analyst
GAP Group —Glasgow
- Full-time
- Analysis skills
- Agile
14d
Project Manager (Environment)
WSP —West Lothian
- Part-time
- Hybrid work
- Project management
- Contracts
- Flexitime
- Work from home
Project Management and Governance Manager UEFA Euro 2028 (fixed Term)
Glasgow Life —Glasgow
- £45,266.38 - £52,487.08 a year
- Temporary
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
13d
Assistant Programme Manager
Gallifordtry —Glasgow
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
P3M Consultant
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Project Manager
BAE Systems —Glasgow
- Up to £75,000 a year
- Project management
Project Manager
M Group —Glasgow
- Management
- Engineering
- Project management
- Annual leave
- Employee assistance programme
Project Manager - Bridge Transformation Programme
SSE —Glasgow
- £51,600 - £77,400 a year
- Full-time
- Contracts
- Communication skills
- Employee discount
7d
Project Manager (Global Submarine Rescue)
JamesFisher —Renfrew
- Management
- No degree
- Contracts
14d
Project Controls Analytics Consultant (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- PMP
- Engineering
- Bachelor's degree
Associate Project Manager – Civil Infrastructure & Utilities
WSP —West Lothian
- Part-time
- Hybrid work
- Civil engineering
- PMP
- Business development
- Flexitime
- Work from home
Project Manager
Chemify Ltd —Glasgow
- PMP
- English
- Continuous improvement
Quick apply
Associate Controls Analyst (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- PMP
- Engineering
- Master's degree
Senior Project Controls (Defence Infrastructure)
AECOM —Glasgow
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Bachelor's degree
Project Manager (IT Technical)
Aggreko —Glasgow
- Overtime
- Agile
- AI
- Annual leave
- Employee assistance programme
Associate Director - Project Planning
AECOM —Glasgow
- Full-time
- Hybrid work
- Sales
- Business development
- Continuous improvement
10d
Apprentice Planner
Omexom UK —Scotland
- Communication skills
- Time management
Principal Consultant - Programme Advisory - Scotland
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Business development
- Analysis skills
Programme Technical Lead
Weir Group —Glasgow
- Full-time
- Azure
- PMP
- Communication skills

I want to receive the latest job alerts for pmo manager in carluke, slk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Delivery Manager (Scotland)

North -
Renfrew

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Powerpoint
Microsoft Word
ITIL Certification
Microsoft Excel
CCTV
Project management
Contracts
Financial management
Communication skills
PRINCE2 Certification

Full job description

Job Title:Service Delivery Manager

Location: Scotland

Salary: Competitive

Type: Permanent

Sector: PubliC Sector

Job Description

Service Delivery Manager

Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels.
As the first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence.
As a customer facing role, a North Service Delivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North Service Delivery Manager will be expected to maintain excellent customer relationships, a deep client understanding and technical awareness of key supported systems and be able to identify customer issues and needs and work with the business to resolve.
Both an organisational and technical role, working alongside on-site and remote personnel to ensure the highest c-sat standards are achieved and maintained, and new business opportunities are identified and developed.
Be a North brand ambassador.

Responsibilities

Act as a main point of contact for select number of contracted service clients
Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement
Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise
Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations
Provide the client with technical advice and guidance in line with supported systems
Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution
Manage improvement strategies with the client and action these
Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained
Supervise call queues and ticket levels to ensure swift resolution and escalate any concerns
Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract
Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract
Contribute to a quarterly business review with large customers
Contribute to the implementation of Service Improvement Plans for jeopardy contracts

Qualifications
For development purposes the following knowledge, skills and experience are required.

List of skills & experience.

Have worked in a Managed Service environment with working knowledge of Physical Security .
Technically aware of the technology stack for which North is delivering the managed service Physical security Systems .
Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems .
Strong service management and planning skills.
Understand commercial issues.
Financial management awareness.
Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc.
Ability to manage a multi-skilled service delivery team both internal and via partners.
Excellent communication skills.
Ability to meet strict deadlines.
An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle.
Project Management experience and qualification, Prince 2 or equivalent would be an advantage.
Ability to use data analytics to drive focus and service improvements.

Benefits

We offer a competitive remuneration package reflective of the candidate’s skills and experience, along with a range of benefits typical for roles within the IT sector , including:

Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs
Employee assistance programmes

How to Apply

If you are a proactive and detail-oriented professional looking to make a meaningful impact within a dynamic organisation, we welcome your application. Please submit your CV and complete the application form .

We can only accept candidates who have the Right To Work in the UK

www.north.tech

Apply Now

Refine Your Search

pmo manager jobs in carluke, slk

Service Delivery Manager (Scotland)

PMO Analyst

Project Manager (Environment)

Project Management and Governance Manager UEFA Euro 2028 (fixed Term)

Assistant Programme Manager

P3M Consultant

Project Manager

Project Manager

Project Manager - Bridge Transformation Programme

Project Manager (Global Submarine Rescue)

Project Controls Analytics Consultant (Defence)

Associate Project Manager – Civil Infrastructure & Utilities

Project Manager

Associate Controls Analyst (Defence)

Senior Project Controls (Defence Infrastructure)

Project Manager (IT Technical)

Associate Director - Project Planning

Apprentice Planner

Principal Consultant - Programme Advisory - Scotland

Programme Technical Lead

I want to receive the latest job alerts for pmo manager in carluke, slk

Related Searches

Explore jobs in more locations

Job Description

Benefits

How to Apply

Jobseeker tools

Employer Tools

Browse

Stay Connected