Maintenance associate Work, Jobs in Shifnal, Shr (with Salaries)

2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Electrical Instrumentation Engineer
Chart Industries —Stafford
- Computer literacy
- Programmable logic controllers
- Computer skills
- Life insurance
Building Surveyor - All Grades
Amey Ltd —Telford
- Management
- CAD
- Project management
- Annual leave
Quick apply
Property Manager
Rory Mack Associates —Longport
- From £40,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
Quick apply
Multi Skilled Technician
Mondelēz International —Birmingham
- 12 hour shift
- Maintenance
- Continuous improvement
- Communication skills
Systems and IT Manager
The Wolverhampton Grand Theatre (1982) Ltd —Wolverhampton
- £30,000 - £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
11d
Senior Process Leader
Jaguar Land Rover —Wolverhampton
- £52,000 - £60,000 a year
- Continuous improvement
- Team management
- Training & development
5h
Manufacturing Operations Manager
Chart Industries —Stafford
- Management
- Engineering
- Business development
- Life insurance
Multi Trade Operative
Hamilton Woods —Birmingham
- £30,000 - £32,000 a year
- Full-time
- Programmable logic controllers
- Plumbing
- Driving
- Free parking
Quick apply
Asset Experience Associate
JLL —Birmingham
- Sales
- Contracts
- Budgeting
Asset Experience Associate
NAA-Jones Lang LaSalle Resources —Birmingham
- Full-time
- Sales
- Contracts
- Budgeting
Quick apply
Lead Drone Surveyor
Survey Solutions —Birmingham
- Full-time
- Hybrid work
- Business development
- Training & development
Quick apply
Associate Director Civil Pipeline
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Mentoring
Senior Building Surveyor/Associate
JAA-Jones Lang LaSalle Limited —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- AutoCAD
- Microsoft Outlook
- Annual leave
Quick apply
Senior Building Surveyor/Associate
JLL —Birmingham
- Hybrid work
- Microsoft Word
- AutoCAD
- Microsoft Outlook
- Annual leave
Associate Head of Healthcare - West Midlands - FT
Mountain Healthcare —Wednesbury
- £50,000 - £52,520 a year
- Full-time
- Management
- BLS Certification
- Research
- Annual leave
- Referral programme
Quick apply
Senior Commercial Finance Analyst - Grenade
Mondelēz International —Birmingham
- Full-time
- Analysis skills
- Communication skills
5d
Hotel Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Hotel
- Computer skills
- Leadership
Quick apply
Principal Associate - Charities & Not for Profit
Higgs LLP —Brierley Hill
- Business development
- Team management
- Leadership
Quick apply
MULTIFUNCTIONAL SALES ASSOCIATE (16 hours, Fix Term, Bull Ring SC)
Mango —Birmingham
- Part-time
- Customer service
- Cash handling
- Employee assistance programme
- Employee discount
2h

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2nd Line Support Technician

Converge Technology Solutions -
Stafford

Apply Now

Job details

Full-time
£26,000 - £28,900 a year

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Technology infrastructure experience
ITIL Certification
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Network infrastructure
Continuous improvement
CompTIA Network+
Mentoring
Network support
SharePoint
IP networking
Customer support
VMWare
Customer interaction
Root cause analysis
CompTIA Security+
Communication skills
Help desk

Full job description

Location: Hybrid – Converge HQ, Acton Gate, Stafford
Department: Managed Services
Hours: 37.5 hours per week
Reports to: 2nd/3rd Line Support Team Leader
Salary: £26,000 – £28,900 per annum
Join a Purpose-Led Tech Company Driving Sustainability
Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team.
If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business.
What You'll Do
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents.
Core Responsibilities

Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels.
Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing.
Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request.
Maintain accurate documentation, ticket updates and knowledge base articles within the service management system.
Follow ITIL processes, security standards and company policies to deliver a high-quality support service.
Contribute to continuous improvement initiatives and knowledge sharing across the wider support team.

Role-Specific Tasks

Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms.
Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration.
Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper-V and VMware.
Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption.
Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues.
Support system upgrades, patching, maintenance activities and infrastructure improvements.
Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis.

What We're Looking For
We're looking for someone who enjoys problem solving, thrives in a fast-paced support environment and takes ownership of delivering exceptional service.
Essential

Previous experience working within a Managed Service Provider (MSP) or IT Services environment.
Experience acting as the primary technical escalation point for 1st Line Service Desk technicians.
Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security.
Hands-on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper-V or VMware.
Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing.
Experience supporting Windows 10/11, Active Directory and enterprise infrastructure.
Experience troubleshooting hardware, software and infrastructure issues.
Excellent communication, organisation and customer service skills.
A proactive mindset with a passion for continuous learning and technology.

Desirable

Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent).
CompTIA Network+, Server+, Security+ or equivalent technical certifications.
ITIL Foundation certification.

Why Join Us?
At Converge UK, you're not just doing a job—you're contributing to a company with purpose.
Our Values

Empowering Our People – We invest in your growth.
Sustainability & Community at Heart – Your work directly supports our environmental impact goals.
Customer-Centric Excellence – You'll help deliver solutions that make our clients better and faster.
Partnerships Built on Trust – Work in a supportive, collaborative team environment.

What We Offer

Hybrid working with a blend of office and remote working.
Opportunities to work with a wide range of enterprise technologies and Microsoft platforms.
Ongoing technical training, professional development and certification support.
A collaborative team environment where knowledge sharing is encouraged.
Wellbeing support through our Help at Hand employee app and optional Health Cash Plan.
Holiday Buy Scheme – purchase up to 5 additional days of annual leave (T&Cs apply).
Career progression opportunities within one of the UK's leading sustainable technology providers.

Ready to Apply?
If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you.
Apply today and grow your career with Converge UK.

Apply Now

Refine Your Search

maintenance associate jobs in shifnal, shr

2nd Line Support Technician

Electrical Instrumentation Engineer

Building Surveyor - All Grades

Property Manager

Multi Skilled Technician

Systems and IT Manager

Senior Process Leader

Manufacturing Operations Manager

Multi Trade Operative

Asset Experience Associate

Asset Experience Associate

Lead Drone Surveyor

Associate Director Civil Pipeline

Senior Building Surveyor/Associate

Senior Building Surveyor/Associate

Associate Head of Healthcare - West Midlands - FT

Senior Commercial Finance Analyst - Grenade

Hotel Manager

Principal Associate - Charities & Not for Profit

MULTIFUNCTIONAL SALES ASSOCIATE (16 hours, Fix Term, Bull Ring SC)

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