Complaints manager Work, Jobs in Sheffield, Eng (with Salaries)

Complaints Manager
Bramah Safeguarding CIC —Sheffield
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Team management
- In-person
Quick apply
2d
Head of Estates Services
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Training & development
2h
RISE Adviser - Yorkshire and Humber - Primary adviser
Department for Education —Sheffield
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Senior Partnerships Manager
Home Office —Sheffield
- £49,850 - £56,850 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
4d
Accommodation Manager
MCR Property Group Ltd —Sheffield
- £38,000 - £40,000 a year
- Hospitality
- Sales
- Microsoft Office
Quick apply
Clinical Governance Co-ordinator
Sheffield Teaching Hospitals NHS Foundation Trust —Sheffield
- £49,387 - £56,515 a year
- Full-time
- Continuous improvement
- Communication skills
11d
Triage Case Officer
Social Work England —Sheffield
- £34,085 - £36,520 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Senior Customer Resolutions Manager
Evlo —Wakefield
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
Quick apply
5d
Team Leader - Property Management
LRG —Sheffield
- £35,000 - £38,000 a year
- Monday to Friday
- Team management
- Mentoring
- Organisational skills
- Employee discount
Quick apply
Communications and Engagement Manager
Forestry England —Mansfield
- £33,854 a year
- Part-time
- Hybrid work
- English
- Free parking
- Employee discount
HOFSC Offender Management Operational / Non Operational
Ministry of Justice —Wakefield
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- Management
- Presentation skills
- Quality control
- Annual leave
Area Service Manager
Jungheinrich UK —Sheffield
- Computer literacy
- Analysis skills
- Continuous improvement
Quick apply
General Manager - Sheffield
The Padel Club Ltd —Sheffield
- £35,000 - £45,000 a year
- Full-time
- Sales
- Conflict management
- In-person
- Free parking
- Store discount
Quick apply
4d
Service & Operations Manager - FTC
Minster Law —Wakefield
- £42,000 - £55,000 a year
- Full-time
- Continuous improvement
- Communication skills
Manager Administration Consulting
Brightwell —Chesterfield
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
Multi Site Store Manager
Beres Pork Shop —Sheffield
- £30,160 - £32,760 a year
- Weekend availability
- Microsoft Word
- Computer literacy
- Bakery
Quick apply
4d
Communications and Engagement Manager
Forestry Commission —Clipstone
- £33,854 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Budgeting
Scheduling Team Leader
Prism Medical UK —Wakefield
- Overtime
- Analysis skills
- Continuous improvement
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Senior Probation Officer - Derbyshire
HM Prison & Probation Service —Chesterfield
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Picker
Booker Group —Sheffield
- Customer service
- Employee assistance programme
- Employee discount
Quick apply

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Complaints Manager

Bramah Safeguarding CIC
Sheffield

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
2 days ago

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Process improvement
Internal department liaison
Complaint handling
Analysis skills
Continuous improvement cycles oversight
Team management
Risk management
Management reporting
Root cause analysis
Communication skills
Analytics

Full job description

Complaints Manager

Salary: £40,000 - £45,000 depending on experience
Location: Sheffield, office based

We are looking for an experienced Complaints Manager to take ownership of the complaints function within a regulated financial services environment.
This is a key role responsible for ensuring customers receive fair and appropriate outcomes, while identifying trends, managing risk and driving improvements across the wider business.

The successful candidate will:

Take overall responsibility for the effective management of customer complaints, ensuring they are handled fairly, accurately and within required timescales.
Manage complex, high-risk and vulnerable customer cases where appropriate.
Ensure complaint responses and outcomes meet regulatory and internal requirements.
Maintain and improve complaints processes, procedures and working practices.
Ensure Consumer Duty principles are embedded throughout the complaints journey.
Monitor complaint volumes, trends, root causes, resolution times and redress through effective MI and reporting.
Provide regular analysis and recommendations to senior stakeholders.
Identify recurring issues and work with relevant teams to implement corrective actions.
Drive improvements to processes, systems and customer journeys to reduce repeat complaints.
Oversee complaint-related redress and compensation, ensuring decisions are fair, consistent and appropriately documented.
Lead, coach and develop the complaints team, supporting performance, capability and training.
Build strong working relationships with teams across Compliance, Risk, Operations, Product and Finance.
Represent the complaints function in relevant meetings and governance forums.
Support regulatory reviews, information requests and other compliance activity where required.

What we're looking for

Significant experience managing complaints within an FCA-regulated financial services environment.
Strong knowledge of FCA DISP, Consumer Duty and complaints regulation.
Previous experience managing or leading a complaints team.
Strong understanding of fair customer outcomes and complaint governance.
Excellent analytical skills and experience using MI to identify trends and drive improvements.
Strong judgement and decision-making ability.
Excellent communication and stakeholder management skills.
A proactive approach to identifying risks and improving processes.

Experience of supporting regulatory reviews or audits, complaints transformation or wider change projects would be advantageous, as would knowledge of SM&CR. The successful candidate will be customer-focused, commercially aware and comfortable operating within a regulated environment, with the ability to balance customer outcomes, regulatory requirements and wider business priorities.

If this sounds like your next opportunity, we’d love to hear from you — apply today!

Pay: £40,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in sheffield, eng

Complaints Manager

Head of Estates Services

RISE Adviser - Yorkshire and Humber - Primary adviser

Senior Partnerships Manager

Accommodation Manager

Clinical Governance Co-ordinator

Triage Case Officer

Senior Customer Resolutions Manager

Team Leader - Property Management

Communications and Engagement Manager

HOFSC Offender Management Operational / Non Operational

Area Service Manager

General Manager - Sheffield

Service & Operations Manager - FTC

Manager Administration Consulting

Multi Site Store Manager

Communications and Engagement Manager

Scheduling Team Leader

Senior Probation Officer - Derbyshire

Picker

I want to receive the latest job alerts for complaints manager in sheffield, eng

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