Senior site agent Work, Jobs in Leeds, Eng (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
10d
Site Agent
AmcoGiffen —Leeds
- £45,000 - £55,000 a year
- Full-time
- AutoCAD
- Civil engineering
- Management
- Annual leave
- Life insurance
Quick apply
10d
Site Agent - Gas
JN Bentley —Leeds
- Full-time
- Management
- Organisational skills
- Communication skills
Quick apply
Site Agent
Gallifordtry —Normanton
- Full-time
- Engineering
- Bachelor's degree
- Team management
- Employee assistance programme
- Employee discount
Field Sales & Business Development Executive
Wenzel UK —Leeds
- £37,000 - £50,000 a year
- Full-time
- Business development
- Travel
- In-person
- Free parking
- Flexitime
Quick apply
4h
Senior Expansion Manager UK
Fastned —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Travel
Contact Centre Technology & AI Manager
1ST LOCATE (UK) LIMITED —Leeds
- £45,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
Senior Project Manager/Employers Agent
Baily Garner —Leeds
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Mentoring
- Annual leave
- Flexible schedule
Senior Project Manager
Gleeds —Leeds
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
Customer Support Technician
BigChange —Leeds
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
4d
Claims Technician
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
11d
Student Wellbeing & Engagement Officer
Study Group —Leeds
- £26,520 a year
- Full-time
- Bachelor's degree
- No degree
- Front desk
Quick apply
9d
Associate/Senior Associate - Housing Development & Regeneration
Gowling WLG —Leeds
- Hybrid work
- Business development
- Mentoring
- Leadership
- Annual leave
Development Surveyor
Yorkshire Water —Leeds
- Full-time
- Hybrid work
- Computer skills
- Communication skills
- Time management
- Annual leave
Senior Land Consultant
WSP —Leeds
- Hybrid work
- Business development
- Team management
- No degree
Interim Head of Finance
Bill Plant Driving School —Ripon
- £50,000 - £55,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
Senior Engineering Manager
BigChange —Leeds
- Full-time
- AI
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Technical Lead (Mobile)
CreateFuture —Leeds
- Full-time
- Hybrid work
- Team management
- Travel
- Mentoring
Quick apply
14d
SAP Record to Report Specialist
Bakkavor —Leeds
- Computer Science
- Master's degree
- Bachelor's degree
- Employee discount
- Life insurance
Senior Cloud Engineer
CreateFuture —Leeds
- Full-time
- Hybrid work
- Master's degree
- Machine learning
- Travel
Quick apply
5d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
10 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

senior site agent jobs in leeds, eng

Customer Resolution Team Leader

Site Agent

Site Agent - Gas

Site Agent

Field Sales & Business Development Executive

Senior Expansion Manager UK

Contact Centre Technology & AI Manager

Senior Project Manager/Employers Agent

Senior Project Manager

Customer Support Technician

Claims Technician

Student Wellbeing & Engagement Officer

Associate/Senior Associate - Housing Development & Regeneration

Development Surveyor

Senior Land Consultant

Interim Head of Finance

Senior Engineering Manager

Technical Lead (Mobile)

SAP Record to Report Specialist

Senior Cloud Engineer

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