Complaints manager Work, Jobs in Finmere, Bkm (with Salaries)

Head of Client Services
Vets for Pets —Northampton
- Up to £45,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
7d
Deputy Manager
Aspire Childrens Care —Milton Keynes
- From £40,000 a year
- Full-time
- Childcare
- Management
- Computer literacy
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Treatment Manager - Bicester (South Central)
HM Prison & Probation Service —Bicester
- £30,001 - £50,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Computer skills
- Training & development
- Annual leave
- Employee discount
12d
Registered Manager of 16-17 Supported Accommodation
YMCA MK —Milton Keynes
- £45,000 - £50,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Employee discount
Quick apply
11d
Service Support
Fortress Technology (Europe) Ltd —Banbury
- £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Store discount
Quick apply
Restaurant Manager
Enfes Restaurant Buckingham —Buckingham
- Full-time
- Supervising experience
- Leadership
- Restaurant
- Free parking
- Employee discount
Quick apply
4d
Office Manager
Houghton Regis Medical Centre —Dunstable
- Part-time
- Writing skills
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
3h
Operational Travel and Transport Manager
Oxford University Hospitals NHS Foundation Trust —Oxford
- £49,387 - £56,515 a year
- Full-time
4d
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Customer Relations Specialist
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
13d
Head Of Restart Programme
TCHC Group —Aylesbury
- £44,000 - £45,000 a year
- Full-time
- Business development
- Travel
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Complaints Handler
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Banking
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- English
- In-person
- Communication skills
Quick apply
Learning Experience Manager
Sava School of Surveying —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Writing skills
- Annual leave
Quick apply
Administration Team Leader
FedBucks Ltd —Princes Risborough
- £28,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
14d
Quality and Risk Manager
Circle Health Group —Milton Keynes
- Up to £60,000 a year
- Full-time
- Writing skills
- Training & development
- Communication skills
- Employee discount
- Life insurance
Customer Service Representative
CSafe —Long Crendon
- Full-time
- Hybrid work
- English
- Travel
- IT
Quick apply
1d
General Manager
The Wheatsheaf —Milton Keynes
- £38,000 - £45,000 a year
- Full-time
- Hotel
- Supervising experience
- In-person
Quick apply
7d
Third in Charge
Grandir UK —Daventry
- £27,827 - £30,576 a year
- Full-time
- Management
- Experience working with children
- In-person
- Annual leave
- Employee discount
Quick apply
Car Parking Administrator
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £32,073 - £39,043 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
6d

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complaints manager jobs near finmere, bkm

Head of Client Services

Vets for Pets -
Northampton

Apply Now

Job details

Full-time
Up to £45,000 a year
7 days ago

Benefits

Free flu jabs
Discounted gym membership
Employee discount

Qualifications

Client engagement
Complaint handling
Performance management
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Professional development mentoring
Customer interaction
Leadership
Team motivation leadership
Communication skills

Full job description

At Northampton Vets for Pets Hospital we're committed to delivering exceptional care, not just for our patients, but for every client who walks through our doors. As a busy 24-hour veterinary hospital, we're looking for an experienced Head of Client Services to lead our client-facing teams and ensure every interaction reflects the highest standards of service, compassion and professionalism.

This is an exciting opportunity for an inspiring leader who thrives on developing people, driving continuous improvement and creating outstanding customer experiences.

The role is full-time working 40 hours per week, including weekends on a rota basis. The salary for this role is up to £45k depending on experience.

The Role

Reporting to Practice Owners, you'll take ownership of the entire client journey, leading our Client Services teams to deliver a consistent, first-class experience from first contact through to aftercare.

Working closely with clinical and operational leaders, you'll use client feedback, performance data and your own expertise to enhance our services, improve processes and support the continued growth of the hospital.

What You'll Be Responsible For

Leading and developing our client-facing teams to deliver exceptional service every day.
Creating a positive, welcoming and professional experience for clients, pets and referring practices.
Coaching, mentoring and supporting managers and colleagues to achieve their full potential.
Driving service improvements through client feedback, KPIs and operational insight.
Managing complaints with empathy and efficiency, turning feedback into meaningful improvements.
Supporting marketing, social media and community engagement to strengthen our local reputation.
Collaborating with clinical and operational teams to improve workflows and service delivery.
Supporting business performance through effective resource planning, financial awareness and operational excellence.

About You

You'll be an experienced customer service leader with a passion for people and a track record of delivering outstanding customer experiences.

You'll bring:

Proven leadership experience in a customer-focused environment.
The ability to inspire, coach and develop high-performing teams.
Excellent communication and relationship-building skills.
A proactive, solutions-focused approach with strong organisational skills.
Experience using data and customer feedback to drive continuous improvement.
A genuine commitment to delivering exceptional service.

Experience in veterinary or healthcare settings is an advantage, but we're equally interested in leaders from hospitality, healthcare, retail or other service-led industries who can bring fresh ideas and a passion for excellence.

Why Join Us?

This is more than a customer service leadership role, it's an opportunity to shape the culture and client experience of one of the region's leading veterinary hospitals.

If you're passionate about people, love improving customer experiences and want to make a real difference every day, we'd love to hear from you.

What we offer:

Modern facilities
A genuinely friendly, inclusive workplace
Exclusive company discounts and rewards
Gym membership
Birthday day off
Extra days holiday after 2 years’ service up to 1 week.
Free flu vaccination
Contribution to eye care

This is an outstanding opportunity for an ambitious customer service leader to make a lasting impact within a busy 24-hour veterinary hospital. If you're passionate about creat-ing exceptional experiences, developing talented teams and helping shape the future of veterinary client care, we'd love to hear from you.

Location: NN5 5JW

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Apply Now

Refine Your Search

complaints manager jobs in finmere, bkm

Head of Client Services

Deputy Manager

Treatment Manager - Bicester (South Central)

Registered Manager of 16-17 Supported Accommodation

Service Support

Restaurant Manager

Office Manager

Operational Travel and Transport Manager

Service Business Operations Manager

Customer Relations Specialist

Head Of Restart Programme

Complaints Handler

Ticketing Manager

Learning Experience Manager

Administration Team Leader

Quality and Risk Manager

Customer Service Representative

General Manager

Third in Charge

Car Parking Administrator

I want to receive the latest job alerts for complaints manager in finmere, bkm

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