Delivery manager Work, Jobs in Heanor, Dby (with Salaries)

Service Delivery Manager
Mitel —Nottingham
- Full-time
- Customer service
- Presentation skills
- Continuous improvement
Change Delivery Manager
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Conflict management
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Digital Delivery Manager
Balfour Beatty —Derby
- Hybrid work
- Continuous improvement
- No degree
- Communication skills
- Annual leave
Point of Sale (POS) & Print Production Manager
Vision Express —Nottingham
- Marketing
Contracts Delivery Manager (Maternity Cover)
Jupiter Play & Leisure Ltd —Nottingham
- Full-time
- Hybrid work
- Management
- CAD
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
12d
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
Quick apply
21h
ICT Service Delivery Manager
Civic Recruitment Limited —Loughborough
- £29.40 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
7d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
14h
Group Customer Resolution and Information Rights Manager
Lithia UK —Nottingham
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Customer service
- Team management
- Budgeting
Design Delivery Project Manager
Amey Ltd —Derby
- Weekend availability
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Quick apply
Service Planning & Delivery Manager
Arriva UK Trains Limited —Derby
- £33,288 a year
- Hybrid work
- Microsoft Word
- Business development
- Organisational skills
Quick apply
5d
Sales Account Manager IT / Network Infrastructure
Connecture Ltd —Nottingham
- £50,000 - £100,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Work from home
Quick apply
1d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Burton-On-Trent
- £85,000 - £95,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Outbound Shift Manager
HelloFresh —Derby
- Hybrid work
- Analysis skills
- Continuous improvement
- Quality control
- Work from home
- Employee assistance programme
Quick apply
Solutions Manager
Hill & Smith Infrastructure —Nottingham
- Full-time
- Hybrid work
- CRM software
- Engineering
- Business development
Quick apply
Team Leader
Reed In Partnership —Derby
- £33,750 - £41,000 a year
- Full-time
- Continuous improvement
- Training & development
- Annual leave
- Flexible schedule
Merchandising Manager - Sales
EJ Orr Limited —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Merchandising
Clinical Delivery Lead
Cora Health —Nottingham
- £54,802 - £62,879 a year
- Full-time
- Management
- Continuous improvement
- Patient care
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for delivery manager in heanor, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Delivery Manager

Mitel -
Nottingham

Apply Now

Job details

Full-time

Qualifications

Contract management
Stakeholder collaboration
Avaya
Customer service
Stakeholder liaison
VoIP
Presentation skills
Continuous improvement
Continuous improvement cycles oversight
Contract renewal support
Customer relationship management
Overseeing budgeting and forecasting
Organisational skills
Relationship management
Telecommunication
Major incident coordination
Management reporting
Ongoing financial performance monitoring
Customer interaction
Multidisciplinary collaboration
Communication skills
Analytics

Full job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.

Overview:

We are seeking an experienced and customer-focused Senior Service Delivery Manager to join our UK Service Delivery Management team. This is a key customer-facing role responsible for managing the delivery of complex voice and UC managed services to enterprise customers.

The successful candidate will bring a minimum of 10 years' Service Delivery Management experience, with a deep understanding of voice and Unified Communications environments, managed service operations, service governance, and customer relationship management. You will act as the primary service advocate for assigned customers, ensuring exceptional service performance, continuous improvement, and long-term customer satisfaction.

Responsibilities:

Serve as the senior point of contact for customers regarding service delivery, operational performance, and service improvement initiatives.
Manage the end-to-end delivery of Unified Communications and voice managed services, ensuring contractual commitments and service level agreements are consistently achieved.
Lead regular service reviews, governance meetings, and executive business reviews with customer stakeholders.
Analyse service performance data, identify trends, and implement proactive improvement plans.
Coordinate cross-functional teams including Operations, Engineering, Project Management, Finance, and third-party suppliers.
Drive major incident management activities and provide executive-level communications during service-impacting events.
Manage customer escalations through to successful resolution while maintaining strong stakeholder confidence.
Develop and maintain service improvement plans, risk registers, and customer success strategies.
Ensure accurate reporting of KPIs, SLAs, customer satisfaction metrics, and service performance indicators.
Support contract renewals, service expansion opportunities, and account growth initiatives in partnership with Sales and Customer Success teams.
Contribute to operational excellence initiatives, service transformation programmes, and best practice development.
Partner with the Account Director to manage the financial performance of assigned customer accounts, including reviewing contract profitability, monitoring service delivery costs, identifying margin improvement opportunities, and supporting revenue growth initiatives while maintaining high levels of customer satisfaction.

Requirements:

Minimum 10 years' experience in a Service Delivery Manager role.
Significant experience delivering managed services within voice and Unified Communications environments.
Strong understanding of enterprise telephony technologies, including SIP, VoIP, contact centre solutions, and UC platforms.
Proven experience managing large enterprise customers and complex service contracts.
Demonstrated success in customer relationship management at both operational and executive levels.
Experience leading service governance and presenting to senior stakeholders.
Strong commercial awareness with an understanding of managed service contracts and service credits.
Experience managing service escalations, major incidents, and continual service improvement programmes.
Excellent analytical, organisational, and communication skills.
Experience working closely with Account Directors, Sales teams, and Finance departments to support the commercial management of managed service contracts, including profitability reviews, budgeting, forecasting, and margin improvement activities.

Qualifications:

IL4 Foundation, Practitioner, or higher certification.
Experience with platforms such as Mitel, Microsoft Teams Voice, Cisco, Avaya, Zoom Phone, or other enterprise UC solutions.
Knowledge of contact centre technologies and cloud-based communications services.
SC clearance would be advantageous.

Personal Attributes:

Customer-centric with a strong sense of ownership and accountability.
Confident communicator capable of engaging at all levels of an organisation.
Calm and effective under pressure, particularly during critical incidents.
Strong collaborator with the ability to influence cross-functional teams.
Proactive, commercially aware, and focused on delivering measurable customer outcomes.

What success looks like:

High customer satisfaction and retention levels.
Consistent achievement of contractual service targets.
Delivery of service excellence while supporting agreed margin and financial performance targets.
Effective management of customer relationships and service governance.
Delivery of meaningful service improvements and operational efficiencies that contribute to improved commercial outcomes for both the customer and the business.
Trusted advisor status with key customer stakeholders.
Strong collaboration with the Account Director to achieve customer retention, revenue growth, and contract profitability objectives.

If you are an experienced Service Delivery professional with a passion for Unified Communications, managed services, and customer success, we would welcome your application.

#LI-SS3

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Apply Now

Refine Your Search

delivery manager jobs in heanor, dby

Service Delivery Manager

Change Delivery Manager

Global Senior Manager, Customer Happiness (1 year contract)

Digital Delivery Manager

Point of Sale (POS) & Print Production Manager

Contracts Delivery Manager (Maternity Cover)

Account Manager - Derby

ICT Service Delivery Manager

Customer Success Manager

Group Customer Resolution and Information Rights Manager

Client Operations Lead - Nottingham

Design Delivery Project Manager

Service Planning & Delivery Manager

Sales Account Manager IT / Network Infrastructure

Manager Service Delivery & Transport

Outbound Shift Manager

Solutions Manager

Team Leader

Merchandising Manager - Sales

Clinical Delivery Lead

I want to receive the latest job alerts for delivery manager in heanor, dby

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected