Customer information controller Work, Jobs in Bristol, Eng (with Salaries)

Credit Controller - Central Collections & Support Team
IVC —Bristol
- Hybrid work
- Computer literacy
- Computer skills
- Free parking
- Annual leave
7d
Spares Process Controller
Oxford Instruments plc —Bristol
- Computer literacy
- Presentation skills
- Continuous improvement
- Annual leave
Service Administrator / Controller
Stone Hardy —Bristol
- £27,000 - £30,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- In-person
- Employee discount
- Life insurance
Quick apply
2d
Stock Controller (Onsite Representative)
Incora —Bristol
- From £27,000 a year
- Full-time
- Customer service
- In-person
- Time management
Quick apply
Junior Software Developer - Device
One Big Circle —Bristol
- £26,500 - £30,000 a year
- Full-time
- In-person
Quick apply
1d
Project Controller
Safran —Cwmbran
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Employee assistance programme
Courier
DHL —Newport
- Customer service
- Communication skills
- Employee assistance programme
- Sick pay
7d
Security Controller (Defence)
Rolls-Royce —Bristol
- Full-time
- Leadership
1d
Part Time Night Receptionist
IBIS —Bristol
- £13.95 an hour
- 8 hour shift
- Hotel
- In-person
- Annual leave
- Employee discount
Quick apply
Account Manager
DHL —Bristol
- Computer literacy
- Presentation skills
- Computer skills
- Employee discount
- Sick pay
12d
Materials Controller
BRC Jobs —Newport
- £33,397 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
- Referral programme
Quick apply
1d
Financial Controller - Maternity cover 12 months
Enersys —Newport
- Full-time
- Remote
18h
Workshop Controller
PETIT FORESTIER UK —Bristol
- Computer literacy
- Maintenance
- Organisational skills
Quick apply
7d
Credit Control Administrator
TXO Group —Chepstow
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
2d
Workshop Parts Controller – IVECO Authorised Repair
J R Harding & Sons (Frome) Ltd —Frome
- From £30,000 a year
- Full-time
- Computer literacy
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11h
Security Officer
MBDA —Bristol
- Up to £32,290 a year
- 12 hour shift
- Travel
- Free parking
Patient Transport Liaison Officer (Yeovil Hospital)
EMED Group —Shepton Mallet
- £13.75 an hour
- Full-time
- Hospital
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Sachbearbeiter/in für Kreditkontrolle
TXO Systems —Chepstow
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
2d
Senior Service Advisor
Sytner —Bristol
- Team management
- Leadership
- Communication skills
- Employee discount
Finance Business Analyst
NECSWS —Chippenham
- Full-time
- Business
- Communication skills
- Annual leave
5d

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Credit Controller - Central Collections & Support Team

IVC -
Bristol

Apply Now

Job details

7 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension

Qualifications

Customer service call handling
Client engagement
Computer literacy
Case note recording
Case record updates
Outbound debtor call management
Numeracy
Quality assurance
Accounts Receivable Credit Control
Computer skills
Customer support
Customer interaction

Full job description

Credit Controller – Credit Collections & Support Team

At IVC Evidensia, we are a leading veterinary services provider in Europe and North America with more than 2,500 clinics and hospitals across 19 countries and around 42,000 employees. We aim to have an extraordinary impact on animal lives, supporting in the region of 25,000 animals every single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners.

At IVC Evidensia, our Central Collections team plays a vital role in supporting our veterinary practices and clients by managing outstanding balances in a fair, professional, and customer-focused way. As a Credit Controller (labelled internally as ‘Case Official’), you will be responsible for managing client accounts, engaging with clients through inbound and outbound contact, agreeing appropriate repayment solutions, and resolving cases efficiently while maintaining high standards of service, compliance, and empathy.

Whilst an entry-level role, this is more than just a Credit Controller position. The elevated level of customer service and engagement required provides a great opportunity for someone looking to build experience in a structured, supportive collections or customer contact environment, with clear development pathways into senior and leadership roles.

Key Accountabilities & Responsibilities

Client & Case Management

Manage client accounts through inbound and outbound communication channels (phone, email and letters)

Engage with clients to understand their circumstances and agree appropriate repayment solutions

Resolve assigned cases through standard processes, ensuring timely and accurate outcomes

Maintain a professional, empathetic and customer-focused approach in all interactions

Operational Delivery

Work to agreed treatment strategies, policies and processes to deliver consistent outcomes

Meet individual productivity, quality and compliance targets

Maintain accurate and complete case notes, records and documentation

Escalate complex, sensitive or vulnerable cases appropriately to Senior Case Officials or Team Leaders

Compliance, Risk & Quality

Adhere to Debt Management Policy, Client Vulnerability Policy, Data Protection Policy and standards, complaints procedures, and the IVC Code of Responsibility

Identify and flag potential vulnerability indicators and follow agreed support processes

Participate in quality assurance activities and respond positively to feedback and coaching

Maintain auditable records and follow required controls and procedures

Team & Continuous Improvement

Participate in training, coaching and team development activities

Contribute to a positive team culture focused on accountability, learning and continuous improvement

Share feedback and ideas to improve client experience and operational effectiveness

Experience & Qualifications

Essential

Experience in a customer service, contact centre, collections or client-facing role

Confident communicator with the ability to handle sensitive or challenging conversations calmly and professionally

Strong attention to detail with the ability to follow processes and maintain accurate records

Basic numeracy and literacy skills, with confidence using systems and technology

Willingness to learn, develop and take on feedback

Desirable

Previous experience in collections

Experience working in a regulated or client-sensitive environment (e.g. healthcare, financial services or utilities)

Awareness of vulnerability or affordability considerations (training will be provided)

Following receipt of your application, you will be contacted by one of our experienced hire recruitment team.

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

What We Offer:

At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from

Work-life balance
26 days annual leave
Cycle to Work scheme
Initiatives focused on employee wellbeing
Pension
Discretionary Bonus
Discounted staff pet care
Dog Friendly office
Free Parking available at Head Office

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

customer information controller jobs in bristol, eng

Credit Controller - Central Collections & Support Team

Spares Process Controller

Service Administrator / Controller

Stock Controller (Onsite Representative)

Junior Software Developer - Device

Project Controller

Courier

Security Controller (Defence)

Part Time Night Receptionist

Account Manager

Materials Controller

Financial Controller - Maternity cover 12 months

Workshop Controller

Credit Control Administrator

Workshop Parts Controller – IVECO Authorised Repair

Security Officer

Patient Transport Liaison Officer (Yeovil Hospital)

Sachbearbeiter/in für Kreditkontrolle

Senior Service Advisor

Finance Business Analyst

I want to receive the latest job alerts for customer information controller in bristol, eng

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