It analyst Work, Jobs in Ealing (with Salaries)

IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
8d
1st Line Service Desk Analyst
Enable Technology —Borehamwood
- £29,000 - £34,000 a year
- Full-time
- SharePoint
- Leadership
- Work from home
- Employee discount
Quick apply
2d
2nd Line Service Desk Analyst
Enable Technology —Borehamwood
- £35,000 - £42,000 a year
- Full-time
- Mentoring
- SharePoint
- Leadership
- Work from home
- Employee discount
Quick apply
2d
IT Service Delivery Analyst
South Western Railway —London
- Full-time
- Continuous improvement
- Mentoring
- Employee discount
14d
Junior IT Collaboration Analyst
The Salvation Army —London
- £34,854 a year
- Full-time
- No degree
2d
IT Support Analyst
Methods Business and Digital Technology —London
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- SharePoint
- Employee assistance programme
Quick apply
10d
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
9d
IT Analyst (Business Analysis)
Greentrend Ltd —Wallington
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
Quick apply
9d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- SharePoint
- Annual leave
Quick apply
IT Operations Analyst
Mako —London
- Hybrid work
- In-person
- AI
Quick apply
Retail IT Analyst
Michael Kors —London
- £40,000 - £50,000 a year
- Full-time
- Continuous improvement
- Travel
- POS
Technical Support Analyst, Tier 1 (UK)
Docebo —London
- Full-time
- Hybrid work
- Communication skills
- Employee stock purchase plan
- Annual leave
3d
IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
IT Business Analyst
The Hartford —London
- Full-time
- Analysis skills
- Presentation skills
19h
IT Application Support Analyst
TrinityBridge —London
- SQL
- APIs
- Communication skills
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
10d
IT Security Analyst
Withersworldwide —London
- Full-time
- Hybrid work
- Writing skills
- Communication skills
- Profit sharing
- Employee discount
7d
IT Business Analyst
Anya Consultancy Services —London
- Computer Science
- ERP systems
- Bachelor's degree
Analyst, Desktop Support - Information & Technology
StepStone Group —London
- Communication skills

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IT Service Desk Analyst

Elexon -
London

Apply Now

Job details

£40,000 a year
8 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Desktop support
Azure
Stakeholder liaison
User account provisioning
Ticket management
Microsoft Exchange
User account management
Continuous improvement
IT permissions management
Ticket management systems
Customer support
Communication skills
Microsoft Azure
PowerShell scripting
Intune
Mobile devices

Full job description

We’re looking for an IT Service Desk Analyst (Grade 9) to join the Technology Operations team at Elexon on a permanent basis.

In this role, you’ll provide 1st and 2nd line IT support across Elexon, ensuring colleagues receive a high-quality, responsive IT service. You'll support end-user devices, Microsoft 365 services, identity management, and operational processes while working closely with third-line engineers and suppliers to resolve issues and continuously improve the user experience.

This is an excellent opportunity for someone looking to build their career across Microsoft 365, cloud technologies, endpoint management, and IT Operations within a modern technology environment.

What you’ll do:

Provide 1st and 2nd line IT support for end users across deskside and remote environments
Support and administer Microsoft 365, including Exchange Online, Teams, Entra ID, Intune, Defender, licensing, and mailbox management
Build, configure, deploy, and decommission laptops and end-user devices
Manage user accounts and access for starters, movers, and leavers
Troubleshoot hardware, software, Microsoft 365, and connectivity issues
Perform routine operational checks and support service desk reporting
Work closely with third-line engineers and suppliers to resolve incidents and support service improvements
Maintain accurate documentation, knowledge articles, and Local Working Instructions (LWIs)
Contribute to improving service quality, processes, and the end-user experience
Participate in out-of-hours support when required

What you’ll bring:

Experience providing 1st and 2nd line IT support within a Service Desk or End User Computing environment
Strong knowledge of Microsoft 365 administration, including Exchange Online, Teams, Entra ID, and Intune
Experience building, deploying, and supporting laptops and mobile devices
Strong troubleshooting and fault-finding skills across hardware, software, and Microsoft technologies
Experience managing user accounts, permissions, and access controls
Excellent customer service and stakeholder communication skills
Experience working with IT ticketing systems and managing incidents and service requests
Ability to prioritise workload and work effectively in a fast-paced support environment
Knowledge of ITIL service management principles (desirable)
Experience with PowerShell, Microsoft Teams Rooms, AV technology, networking fundamentals, or Microsoft Azure (desirable)

What’s in it for you:

£40,000
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

it analyst jobs in ealing

IT Service Desk Analyst

1st Line Service Desk Analyst

2nd Line Service Desk Analyst

IT Service Delivery Analyst

Junior IT Collaboration Analyst

IT Support Analyst

End User Support Analyst

IT Analyst (Business Analysis)

First Line Service Desk Analyst

IT Operations Analyst

Retail IT Analyst

Technical Support Analyst, Tier 1 (UK)

IT Support Analyst

IT Business Analyst

IT Application Support Analyst

IT Support Analyst

Operational IT Analyst

IT Security Analyst

IT Business Analyst

Analyst, Desktop Support - Information & Technology

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