Customer support representative Work, Jobs in Preston, Eng (with Salaries)

Customer Experience Advisor
Alsico —Preston
- Up to £28,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Gym membership
Quick apply
9d
Night Coordinator
Places for People —Preston
- £16,843 a year
- Night shift
- English
- Computer skills
- Communication skills
- Annual leave
- Employee discount
8d
Sales Executive - Fully Remote
Haier Europe —Preston
- £30,818 - £50,000 a year
- Weekend availability
- Sales
- In-person
- Employee assistance programme
- Employee discount
1d
Customer Service Advisor - Omnichannel
Haier Europe —Bolton
- £26,479.55 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Liaison Representative
Mitie —Preston
- £13.45 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Call Centre Agent - Telecoms Appointment Setter
Cleartech Communications Ltd —Bolton
- From £24,000 a year
- 8 hour shift
- In-person
- Free parking
- Annual leave
Quick apply
11d
Customer Representative
Marsden Building Society —Nelson
- £24,480 - £26,565 a year
- Part-time
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Freelance In-Person Event Specialist - St. Helens, UK
Visit.org —St Helens
- Temporary
- Customer service
- English
- Travel
Quick apply
Entry Level SDR (HF135374701341)
Flourish —Bolton
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
3d
Operational Support Officer
HM Courts & Tribunal Service —Bootle
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
2d
Retail Sales Advisor - Bolton
Oak Furnitureland —Bolton
- £52,060 - £57,974 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
11d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Preston
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Customer Service Team Leader
William Hill —Bolton
- £27,941.96 a year
- Temporary
- Customer service
- Supervising experience
- Employee discount
Client Support Representative
SS&C Technologies —Burnley
- Full-time
- Microsoft Word
- Microsoft Excel
- Financial services
- Free parking
- Employee discount
Lettings Specialist
OnwardHomes —Accrington
- £28,700 a year
- Call to connect
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
4d
General Assistant with Barista experience
BaxterStorey UK —Samlesbury
- £13.45 an hour
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
Business Support Assistant - Reception
Star Academies —Blackpool
- £23,500.40 - £23,874.76 a year
- Call to connect
- Microsoft Outlook
- Customer service
- Microsoft Office
Customer Service Representatives – Chorley, Lancashire
Health and Fitness Education —Chorley
- From £23,795 a year
- Part-time
- Communication skills
- Annual leave
Library Assistant
Sefton Council —Formby
- £13.62 - £13.84 an hour
- Weekend availability
- Administrative experience
5d
Operational Support Officer
HM Courts and Tribunals Service —Bootle
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
2d

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Customer Experience Advisor

Alsico -
Preston

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
9 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Company events
Gym membership
Life insurance
On-site parking

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Job description

Alsico UK is part of the Alsico family of companies, a third generation privately owned Belgium business founded in 1934, today we employ over 8000 people and dispatch over 18 million garments a year. The Alsico group is the largest purchaser of workwear fabrics in Europe.

The Customer Service Representative is responsible for delivering high‑quality support to customers, handling enquiries efficiently, and ensuring a smooth and positive customer experience. This role plays a key part in maintaining customer satisfaction, supporting internal operations, and contributing to the company’s service standards and overall objectives.

Key Responsibilities

Operational Duties

Handle incoming calls, emails, and customer enquiries in a professional and timely manner.
Process customer orders, requests, and updates accurately.
Resolve customer issues effectively, ensuring clear communication and a positive outcome.
Managing customers’ expectations

Health & Safety Compliance

Follow all company health & safety policies and office‑based procedures.
Ensure compliance with data protection and confidentiality standards.

Stock & Order Management

Monitor stock levels within customer orders and liaise with internal teams regarding shortages or delays.
Track order progress and provide proactive updates to customers.

Team Collaboration

Work closely with colleagues across Sales, Operations, and Administration to support seamless service delivery.
Contribute to a positive and supportive team environment.

Administrative Duties

Update customer records and internal systems accurately.
Prepare and maintain documentation, reports, and general office paperwork.
Highlight any recurring issues or service improvements to management.

Key Performance Indicators (KPIs)

Accuracy and efficiency of order processing
Customer satisfaction and response times
Compliance with health & safety and data protection standards
Achievement of service targets and team goals

Skills & Qualifications

Experience in a customer service, administrative, or office‑based environment
Strong communication skills (written and verbal)
Proficient in Microsoft Office and customer management systems
Excellent organisational skills and attention to detail
Ability to multitask and manage workloads effectively
Team‑focused with strong interpersonal skills

Person Specification

Essential Criteria

Qualifications & Training

Relevant customer service or administrative training (desirable)
Additional system or software training depending on business needs

Experience

Previous experience in a similar customer service or office‑based role
Experience working with order processing or CRM systems (preferred)

Skills & Knowledge

Strong customer handling and problem‑solving skills
Knowledge of office procedures and customer service best practices
Understanding of data protection and compliance

Personal Attributes

Professional, friendly, and customer‑focused attitude
Excellent attention to detail and accuracy
Ability to work well under pressure in a fast‑paced environment
Reliable, proactive, and committed to high service standards
Team ethics/supportive environment

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Life insurance
On-site parking

Experience:

in office customer service: 2 years (required)

Location:

Preston PR2 9YW (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer support representative jobs in preston, eng

Customer Experience Advisor

Night Coordinator

Sales Executive - Fully Remote

Customer Service Advisor - Omnichannel

Customer Liaison Representative

Call Centre Agent - Telecoms Appointment Setter

Customer Representative

Freelance In-Person Event Specialist - St. Helens, UK

Entry Level SDR (HF135374701341)

Operational Support Officer

Retail Sales Advisor - Bolton

JUNIOR SALES CONSULTANT

Customer Service Team Leader

Client Support Representative

Lettings Specialist

General Assistant with Barista experience

Business Support Assistant - Reception

Customer Service Representatives – Chorley, Lancashire

Library Assistant

Operational Support Officer

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