Operational support grade Work, Jobs in Sidmouth, Dev (with Salaries)

Patient Experience and Governance Manager
Channel View Medical Group —Teignmouth
- From £37,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
Quick apply
14d
Assistant Scientist & Sampling Officer
Somerset Council —Wellington
- £24,796 - £25,185 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
2d
ID & Banking Business Administrator
Ministry of Justice —Newton Abbot
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
8d
Business Services Assistant
Michelmores LLP —Exeter
- Call to connect
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
14d
Business Administrator
Ministry of Justice —Exeter
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
11d
People Hub
Ministry of Justice —Newton Abbot
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
4d
Clinical Business Operations Assistant
Somerset Council —Taunton
- £24,796 - £25,185 a year
- Full-time
- English
- Administrative experience
- Travel
- Annual leave
Legal Operations Support Officer
HM Courts & Tribunal Service —Exeter
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
Environment Advisor
South West Water —Exeter
- £31,500 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Office
1d
Senior Environmental Health Officer
Somerset Council —Taunton
- £41,771 - £46,142 a year
- Weekend availability
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
11d
Community Payback Supervisor - Exeter
HM Prison & Probation Service —Exeter
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
PACOM - Business Development Manager
Securitas Technology UK —Exeter
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Quick apply
Qualified Paramedic (Bridgwater & Torquay only)
South Western Ambulance Service NHS Foundation Trust —Torquay
- Overtime
- Patient care
- Free parking
- Employee discount
8d
Qualified Paramedic (Dorset & Wiltshire only)
South Western Ambulance Service NHS Foundation Trust —Exeter
- Overtime
- Patient care
- Free parking
- Employee discount
8d
Bank Driver/Receptionist- Shepton Mallet and Yeovil
Herts Urgent Care —Taunton
- £12.71 an hour
- Part-time
Principal Building Control Surveyor
Somerset Council —Taunton
- £49,282 a year
- Hybrid work
- Management
- Leadership
- Communication skills
- Annual leave
Haematology consultant
Torbay and South Devon NHS Foundation Trust —Torquay
- £113,565 - £150,569 a year
- Full-time
Senior HR Advisor (People and Culture)
The Deaf Academy —Exmouth
- £39,012 a year
- Full-time
- Bilingual
- Management
- English
- Free parking
- Annual leave
10d
Interim CSW Team Leader
The Deaf Academy —Exmouth
- £34,660 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
8d
Production Control and Dispatch Coordinator
Gooch & Housego Ilminster & St. Asaph —Ilminster
- Temporary
- ERP systems
- Microsoft Office
- Referral programme
Quick apply

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Patient Experience and Governance Manager

Channel View Medical Group
Teignmouth

Quick apply

Job details

Full-time
From £37,000 a year
14 days ago

Qualifications

Management
GCSE
Primary care
Microsoft Office
Staff training
Organisational skills
IT
Computer skills
Leadership
Communication skills
A Level
Time management

Full job description

Job overview

Closing Date 2nd August

The Patient Experience and Governance Manager is responsible for ensuring the GP Practice delivers high-quality patient services while maintaining robust governance, compliance, and risk management. This role oversees patient complaints and feedback, drives service improvements, ensures regulatory compliance, and supports the leadership team in operational and strategic initiatives.

The role involves working in Partnership with the Practice CQC Manager / GP Partner, Practice Manager and wider Management Team.

Channel View Medical Group is a friendly, forward-looking Practice providing care and support for approximately 22,500 patients in Teignmouth, Chudleigh, Shaldon & Bishopsteignton. We employ a full range of medical and clerical staff to provide the best possible care to our varied patient group. We are part of The Coastal Primary Care Network (PCN) within Teignmouth/Dawlish alongside Dawlish Medical Group. Being part of a PCN enables us to share and gain knowledge and expertise between the different surgeries.

The successful Manager will ideally have Primary Care experience. However, this is not essential if they have managerial experience and meet the person specification.

For those considering applying, we welcome an informal visit to the Practice to gain a better understanding of the role and the team. For more information on the role or to arrange a visit visit, please contact Michelle Smith on 01626 771206 or at [email protected]

Key Responsibilities:

Governance and Compliance

· Maintain oversight of the Practice’s compliance with CQC standards, NHS policies, and other relevant regulations.

· Develop, implement, and maintain internal governance and compliance policies tailored to a primary care setting.

· Conduct regular audits and risk assessments, identifying gaps or areas for improvement and implementing corrective actions.

· Maintain the Practice Risk Register and ensure all risk assessments are regularly updated.

· Prepare and coordinate documentation for inspections, audits, and external reviews.

· Produce reports on compliance, governance, and risk management for the Management Team and Partners.

· Record and monitor significant events, ensuring follow-up and appropriate action plans are implemented.

Patient Experience and Complaints Management

· Lead the coordination and investigation of patient complaints, working with clinical and administrative teams to ensure timely and thorough responses.

· Draft professional written responses to patients and oversee the implementation of improvements following complaints.

· Maintain accurate, confidential, and up-to-date records of complaints, outcomes, and learning.

· Analyse trends from complaints and patient feedback to identify service improvements.

· Prepare learning summaries and reports for the Management Team and Partners to inform decision-making.

Operational and Team Support

· Support the Practice Manager in day-to-day operations, ensuring staff achieve their responsibilities and maintain excellent patient service.

· Contribute to change initiatives, such as service delivery improvements, pathway updates, and contract compliance.

· Deliver or coordinate staff training and briefings on governance, compliance, and patient experience.

· Contribute to recruitment, induction, and staff development in line with Practice policies.

Leadership and Stakeholder Engagement

· Act as a key member of the Leadership Team, providing insights into patient experience, compliance, and governance.

· Engage with internal and external stakeholders to gain buy-in for governance and service improvement initiatives.

· Participate in the duty manager rota, providing operational oversight and serving as a point of contact for staff and management.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out reasonable duties which may be requested from time to time.

Qualifications and Training

Essential:
· Good general education to A Level or equivalent

· GCSE English and Mathematics (Grade C/4 or above)

· Commitment to ongoing professional development

Desirable:

· Relevant professional qualification or equivalent experience

· Leadership or management qualification

· Governance, compliance or quality improvement training

Knowledge and Experience

Essential:

· Experience working in a professional or regulated environment

· Experience of following policies and procedures

· Experience handling confidential information

· Experience of producing reports or maintaining accurate records.

Desirable:

· Experience in primary care, the NHS, or healthcare

· Experience of complaints handling, governance, compliance, or quality improvement

Specific skills

Essential:

· Excellent communication and interpersonal skills

· Strong organisational and time management skills

· Good IT skills, including Microsoft Office

· Ability to analyse information, solve problems, and prioritise workload

· Ability to work independently and as part of a team

Desirable:

· Experience of delivering training or supporting staff development

· Knowledge of CQC standards or NHS governance requirements

· Experience handling complaint investigations

Personal Qualities

Essential:

· Able to handle sensitive information with discretion and maintain confidentiality at all times

· Strong problem solving abilities with a proactive and solution - orientated approach to challenges

· High levels of integrity and loyalty

· Ability to work under pressure and adapt to competing priorities

Desirable:

· Ability to influence and gain buy-in from stakeholders

· Strategic thinking and service improvement mindset

Requirements due to work environment / conditions

· Flexibility to work outside of core office hours

· Disclosure Barring Service (DBS) check

· Maintains confidentiality at all times

Physical Effort

·Work in the office environment including periods based at work station, computer / keyboard skills and dealing with distractions and interruptions

Emotional Effort

Work autonomously and manage their own area and workload

Mental Effort

· Have periods of working independently in isolation

· Require high levels of motivation and a positive approach

· Require a high standard of written and oral presentation skills

Pay: From £37,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

operational support grade jobs in sidmouth, dev

Patient Experience and Governance Manager

Assistant Scientist & Sampling Officer

ID & Banking Business Administrator

Business Services Assistant

Business Administrator

People Hub

Clinical Business Operations Assistant

Legal Operations Support Officer

Environment Advisor

Senior Environmental Health Officer

Community Payback Supervisor - Exeter

PACOM - Business Development Manager

Qualified Paramedic (Bridgwater & Torquay only)

Qualified Paramedic (Dorset & Wiltshire only)

Bank Driver/Receptionist- Shepton Mallet and Yeovil

Principal Building Control Surveyor

Haematology consultant

Senior HR Advisor (People and Culture)

Interim CSW Team Leader

Production Control and Dispatch Coordinator

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