Location: Clydesdale House, Glasgow Business Park, Glasgow, G69 6GA
Company: Yellowcom Ltd
Salary: £30,000–£40,000 (DOE) + Uncapped Commission/Bonus - Realistic OTE £60k
Company Car/Fuel Card/iPad/iPhone
About Us
Yellowcom Ltd is a leading independent telecommunications provider with offices in Belfast, Glasgow, and Dublin. We specialise in delivering tailored mobile, fixed-line, and telephone system solutions to businesses across the UK and Ireland. Due to ongoing growth, we are seeking a results-driven Account Manager to manage and develop a portfolio of existing business customers, maximising value and strengthening client relationships.
Role Overview
As an Account Manager, you will be responsible for managing and expanding existing client accounts. You will use advanced Excel and CRM tools to analyse customer data, identify trends and opportunities, and create strategic account plans. This role requires strong commercial acumen, excellent communication skills, and a proactive approach to client development.
Key Responsibilities
- Manage and grow a portfolio of existing accounts through regular, high-quality client engagement and review meetings.
- Achieve individual revenue and activity targets through upselling, cross-selling, and consultative sales techniques.
- Leverage tools (Dynamics, Tekton Billing platform and Network platforms) to maintain accurate records, track opportunities, and generate performance reports.
- Analyse account data in Excel to identify sales trends, customer needs, and opportunities for value-added solutions.
- Act as the primary point of contact for clients, providing outstanding service and support.
- Build long-term, trusted relationships with key stakeholders across customer organisations.
- Ensure clients have a clear understanding of the full product portfolio and pricing structures.
- Collaborate with internal teams (Customer Service, Finance, Technical Support) to ensure seamless service delivery and issue resolution.
- Prepare and present insightful sales reports and account performance metrics to senior management.
- Attend monthly national and regional meetings to report on account performance, customer feedback, and market intelligence.
- Serve as a brand ambassador, embodying Yellowcom’s values, standards, and commitment to customer success.
Ideal Candidate Profile
- Minimum 2 years of experience in account management, client development, or B2B sales, ideally within the telecommunications, IT, or technical services sector.
- Proven track record of exceeding KPIs and revenue targets.
- Strong data analysis skills, with proficiency in Microsoft Excel (including pivot tables, lookups, and data modelling).
- Comfortable using CRM systems and business intelligence tools to manage pipelines and generate insights.
- Excellent written and verbal communication skills, with the ability to present data-driven insights to both technical and non-technical audiences.
- Highly organised and structured, with strong attention to detail.
- A problem-solver who takes initiative and demonstrates ownership of customer issues and opportunities.
- Collaborative team player with a growth mindset and a commitment to continuous professional development.
- Commercially aware, with a strong understanding of multi-product environments and value-based selling.
IT & Data Skills Required
- Advanced Microsoft Excel skills (e.g., formulas, pivot tables, data cleaning, trend analysis).
- Proficient in Microsoft Office Suite, especially Word and PowerPoint for client proposals and presentations.
- Experience using CRM platforms such as Salesforce, HubSpot, or Zoho.
- Comfortable interpreting and acting on large data sets to make informed business decisions.
- Ability to generate custom reports and dashboards to track KPIs and sales performance.
Benefits
- Competitive base salary: £30,000–£40,000 (depending on experience)
- Uncapped commission/bonus structure
- 28 days paid annual leave
- Clear progression opportunities and professional development support
- Dynamic, collaborative team environment across multiple UK & Ireland offices
Job Types: Full-time, Permanent
Pay: £30,000.00-£60,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
