Technical support Work, Jobs in Warrington (with Salaries)

IT Support Analyst
Birchall Blackburn Law —Manchester
- Full-time
- Management
- Windows
- Microsoft Office
Quick apply
4h
Customer Support Technician - Gamma Business
Gamma —Manchester
- Full-time
- Customer service
- Computer literacy
- Automotive diagnostics
- Annual leave
- Employee discount
Quick apply
Technical Customer Support & Product Development Specialist
Teckentrup Doors Solutions —Warrington
- From £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Power tools
- Free parking
Quick apply
10h
Tech Onboarding & Support Specialist
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Organisational skills
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
Service desk technician
Amiculum —Manchester
- Hybrid work
- IT
- Annual leave
- Flexible schedule
2nd Line IT Support Engineer
Evolve BG Ltd —Wigan
- Azure
- Computer Science
- Microsoft Office
Quick apply
Internal IT Technician
Datel —Warrington
- Windows
- Computer networking
- IT
6d
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
Quick apply
7d
EUC Engineer
CGI —Manchester
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
Support Analyst
HSS ProService —Manchester
- £35,000 - £40,000 a year
- Hybrid work
- Oracle
- Analysis skills
- Continuous improvement
- Employee discount
Quick apply
9d
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Azure
- Customer service
- Windows
Service Desk Analyst; EO; Permanent; Liverpool/Newport
Charity Commission —Bootle
- £28,867 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
12d
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
Onsite IT Support Engineer
Daisy Communications LTD —Stockport
- £26,000 a year
- Full-time
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
12d
Technical Helpdesk Agent
myPOS —Manchester
- Weekend availability
- Software troubleshooting
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
14d
IT Service Desk/Site Engineer
JN Bentley —Manchester
- Full-time
- Customer service
- Windows
- Travel
Quick apply

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IT Support Analyst

Birchall Blackburn Law -
Manchester

Quick apply

Job details

Permanent | Full-time
4 hours ago

Qualifications

Driving Licence
Management
Avaya
Microsoft SQL Server
Microsoft Exchange
Windows
Microsoft Office
SQL
ITIL
Virtualisation
Remote access software
Relationship management
MPLS
IT
VMWare
Communication skills
Active Directory

Full job description

Job Purpose

Based from our Manchester or Preston office, but with extensive travel across our other offices, you will provide 1st and 2nd line technical support to end users on various technical issues and problems relating to hardware, software and peripherals whilst being responsible for documenting and resolving incidents and service request tickets in a timely manner according to defined SLA’s.

Key Responsibilities

Technical Support

1st and 2nd line support for all users across the business.
Managing incident and service request tickets in the IT Service Management tool, categorising and prioritising requests as they are logged.
Dealing with hardware and software enquiries; working together with a small team to deliver a professional high quality service level to end users.
In depth fault diagnosis and resolution for hardware devices and applications across the firm’s estate of HP and Dell Servers, HP Thin Clients, HP Laptops, Avaya IP Telephones and Canon MFD’s.
The support and management of Microsoft Active Directory, Exchange Server 2010, SQL Server and Remote Desktop Services within a VMWare environment.
First line support for the firms MatterSphere DMS & Indigo finance systems
Respond to and log calls, escalating calls as required with key support vendors
Manage and set up new hardware following IT policies and procedures

Person Specification

Excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members or 3rd party vendors.
1 to 2 years’ experience of working in a similar role covering the technologies listed in the technical specification. Preferably with exposure to an ITIL based Service Desk.
Experience working within a legal environment using the MatterSphere DMS would be advantageous.
Excellent written and verbal communication skills.
Strong interpersonal skills and relationship management.
Well organised and able to prioritise own workload, working independently as well as in a team.
Proven IT technical experience, specifically the use of Microsoft Office and Windows desktop and server Operating Systems.
Must be willing to travel to our sites across the North West.
Responsible for identifying and assisting in the resolution of issues or queries escalated from staff within agreed timescales
Throughout the (to be defined) IT escalation process, maintain regular communication with Team Leader in order to manage customer expectations
Responsible for escalating unresolved problems within the agreed timescales to the external IT support Centre
Managing crisis situations, which may involve complex IT issues

Process Development

Carry out analysis into causes of technical issues and produce permanent solutions with the appropriate teams
Keeping up to date with the latest technologies

Essential Technical Experience

You must be able to demonstrate knowledge working within environments that utilise the following systems and processes:

Multiple sites connected via MPLS
Windows technology based (Exchange and SQL)
Virtualisation (VMWare)
Storage Area Network (HP)
MatterSphere Business Application
Indigo
Stringent data protection requirements
PCI requirements

Knowledge & Experience

Good inter-personal skills, able to deal with all levels within an organisation and relieve potential conflicts.
Excellent people management skills and understands dynamics of working within a team
Strong attention to detail
Self-motivated, results-oriented with a positive outlook
Remains calm under pressure and easily adapts to change
Enthusiastic and committed
Approachable, well presented and professional
Proficient written and oral communication skills.
The ability to organize, priorities and manage your time
Be willing to roll their sleeves up when required
Full UK drivers licence is desirable due to regular travel required to our offices around the North West

In return, we can offer you a competitive salary and benefits package.

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in warrington

IT Support Analyst

Customer Support Technician - Gamma Business

Technical Customer Support & Product Development Specialist

Tech Onboarding & Support Specialist

IT Support Engineer (1st Line)

Service desk technician

2nd Line IT Support Engineer

Internal IT Technician

Junior IT Service Desk Representative (Apprentice)

EUC Engineer

Support Analyst

IT Service Desk Analyst

1st Line IT Service Desk Engineer

2nd Line Service Desk Team Leader

End User Support Engineer I

Service Desk Analyst; EO; Permanent; Liverpool/Newport

IT Technician

Onsite IT Support Engineer

Technical Helpdesk Agent

IT Service Desk/Site Engineer

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