Helpdesk administrator Work, Jobs in Dartford, Eng (with Salaries)

Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Maintenance
- Microsoft Office
Deputy Shift Leader
BGIS —London
- Full-time
- Customer service
- Computer literacy
- Basic maths
13d
Senior Surveyor/Estates Manager - Industrial
Colliers International EMEA —London
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Databases
Quick apply
Mobile A/C Engineer
ABM —London
- 8 hour shift
- Maintenance
Regional Estates Manager - Occupier Services
Colliers International EMEA —London
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Business development
Quick apply
6d
Mechanical Engineer
Kier Group —Weald
- Part-time
- Travel
- HVAC
- Leadership
- Flexible schedule
Mobile A/C Engineer
ABM UK —London
- £38,000 a year
- 8 hour shift
- Maintenance
- Employee discount
Quick apply
Head of Alternatives Operations, Valuation Oversight
HSBC Global Services Limited —London
- Full-time
3d
Electrical Engineer
Kier Group —London
- Part-time
- Maintenance
- Leadership
- Communication skills
- Flexible schedule
Mobile Refrigeration / Chiller Engineer
ABM —Hounslow
- Full-time
- Maintenance
Junior IT Support Engineer – MSP Helpdesk - Full Time
Eipsys Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Google Suite
- Microsoft Outlook
- English
- Free parking
Quick apply
4h

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Tier 2 Customer Support Engineer

Leonardo S.p.A. -
London

Apply Now

Job details

Full-time

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
Azure
Inbound customer enquiry call handling
Stakeholder liaison
iOS
Ticket management
SQL querying
Maintenance
Microsoft Office
SQL
Ticket management systems
Technical support incident logging
Technical writing
Planned Preventative Maintenance (PPM) implementation
Mac OS
Customer support
VMWare
Linux
Communication skills
Microsoft Azure
Planned maintenance
Intune
Help desk

Full job description

Job Requirements

Location: Hybrid working - Becrypt Head Office/Home Working with Occasional Customer Site Visits

Responsible to: Helpdesk Manager

Job Purpose: Becrypt is seeking a motivated and customer-focused Tier 2 Customer Support Engineer to join our Service Desk team. In this role, you will provide second-line technical support, troubleshoot complex issues, and collaborate with internal teams and customers to ensure reliable and high-quality service delivery. You will play a key role in maintaining system performance and improving support processes. You will report to the Service Desk Manager for technical direction and guidance.

Principal duties and responsibilities:

Accurately log tickets in Becrypt’s ticketing system
Ensure that a high level of customer service and support is provided in line with agreed SLAs
Provide assistance and support to colleagues in IT related matters
Provide proactive and preventative maintenance solutions and technical advice to reduce recurring incidents
Escalate problems where necessary to management or third-party suppliers
Undertake small to medium-sized operational projects
Diagnose and resolve technical issues
Handle escalated calls from first/second line members
Liaise with System Administrators
Provide support to users via telephone, email and remote tools
Assist with the creation, maintenance, and improvement of technical documentation and knowledge base articles
Ad-hoc on-site visit may be required
Be available for 24/7 on-call support on a rotational basis, when required

Role will be subject to an employment screening process and will require security clearance.

Work Experience

Essential

Ability to multitask, prioritise tasks and work well under pressure
Confident, clear and professional telephone manner
Excellent written and verbal communication skills
2 years’ experience in a similar role
A genuine interest in technology and a willingness to learn
Working proactively as part of a team or alone

Desirable

Experience in Application Support

Knowledge of:

Linux
Microsoft Windows Server Management
SQL
Mac/iOS
VMWare

Exposure to, and support of, cloud-based services:

Microsoft Office 365
Microsoft Azure/ Intune

Apply Now

Refine Your Search

helpdesk administrator jobs in dartford, eng

Tier 2 Customer Support Engineer

Deputy Shift Leader

Senior Surveyor/Estates Manager - Industrial

Mobile A/C Engineer

Regional Estates Manager - Occupier Services

Mechanical Engineer

Mobile A/C Engineer

Head of Alternatives Operations, Valuation Oversight

Electrical Engineer

Mobile Refrigeration / Chiller Engineer

Junior IT Support Engineer – MSP Helpdesk - Full Time

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