Property Maintenance Administrator (Repairs)
Location: This post is based at Link’s Falkirk office.
Hours of Work: 14 per week over 2 days; ideally Thursday & Friday, however alternative working patterns will be considered.
The Role
At C~urb, part of Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.
C~urb is looking for a Property Maintenance Administrator to join our Repairs Team who will contribute to the provision of a high-quality service to all C~urb customers. The Repairs Team are committed to achieving a ‘right first time’ result for our customers and the post holder will be an integral part in achieving this target.
The post holder will be flexible within the remit of the repairs service and will use their initiative in order to advise and resolve both internal and external customer enquiries.
Reporting to the Repairs Supervisor, you will be responsible for processing property repairs to include all contact with contractors and trade supervisors to ensure all works are completed to an agreed standard and within timescales. You will manage the repairs team inbox, deal with repairs enquiries and re-assign tasks to the relevant colleague. Repair requests will be processed through C~urb’s internal housing management system [Aareon] ensuring all appropriate coding is used.
About You
The post holder will have relevant experience of providing administrative support, have knowledge and experience of housing repair issues, and be educated to standard grade level or equivalent (including English & Mathematics). The Property Maintenance Administrator (Repairs) will have knowledge of and commitment to providing excellent customer service and relevant experience of providing a frontline service to a range of customers.
This role requires a high standard of IT literacy and intermediate knowledge of Microsoft office systems. The successful postholder will have strong communication skills, both verbal and written.
In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.
For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job Information Pack on our website.
What’s in it for you?
As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.
As a C~urb employee, you'll likely benefit from the following:
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Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme
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35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year
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Opportunity to buy and sell holiday days
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Enhanced company sick and family friendly pay
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Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership
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Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options
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Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
- Life assurance scheme providing death in service benefits
- Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services
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Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
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Access to purchase annual corporate clothing vouchers
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Annual flu vaccination
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Access to a credit union savings and borrowing scheme
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Cycle to work scheme
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Access to discounts on mobile airtime plans and much more!
For a full list of benefits available to employees, please see the following link - Work with us | Link Group
You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.
This role is subject to Level 1 Disclosure check under the Disclosure (Scotland) Act 2020.
Closing Date: 11:59pm on Sunday 23 August 2026
Interview Date: Interviews are being held on Monday 31 August 2026 at Link’s Falkirk Office
How to Apply
Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button on our website. You must complete an application form to be considered for any of our vacancies, but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.
We would strongly encourage applicants to make their application as authentic to them as possible and ensure that it genuinely reflects the skills and experience that you can bring to the role. AI can be helpful with structuring answers in an application, however if overly relied on, it can risk an application appearing generic and less relevant to the role, which reduces the likelihood of being shortlisted.
As a large employer, we advertise jobs regularly on our own website and social media channels alongside other third-party websites. No matter where you see one of our vacancies, you will always be directed to our jobs portal to apply directly with us.
Please note that CVs will not be considered.
Please notify our recruitment team at [email protected] if you would like:
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Help accessing the job information
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Need the application details in a different format
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Require any adjustments to the application process to support any disabilities or different needs you may have
We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our interview locations have step free or level access therefore may be accessible to applicants using mobility equipment such as wheelchairs and walking equipment however, if you have any specific access requirements, please let us know and we will be happy to provide more information and/or support.
As a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.
