Support analyst Work, Jobs in Steppingley, Bdf (with Salaries)

Resourcing Planning Analyst
MaPS —Bedford
- £46,000 a year
- Hybrid work
- Microsoft Office
- Analytics
- Annual leave
- Employee assistance programme
14h
QA Analyst - Web
Booker Group —Wellingborough
- Analysis skills
- Agile
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Business Analyst
Interpham Consulting —Luton
- Full-time
- Writing skills
- Analysis skills
- Communication skills
Data Analyst
Huel —Tring
- Hybrid work
- SQL
- AI
- Annual leave
- Work from home
Senior Analyst
Cambridgeshire County Council —Papworth Everard
- £46,956 - £50,157 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Settlement Data Analyst
M Group —Stevenage
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
11d
Senior Sample Reception Officer
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Team management
- Leadership
Data Analyst
Billing Finance —Northampton
- £35,000 - £45,000 a year
- Hybrid work
- Databases
- Employee assistance programme
Flight Data Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
7d
Assistant Leakage Technician
Anglian Water Services Ltd —Great Billing
- £30,633 a year
- Full-time
- Oracle
- Computer literacy
- Driving
- Annual leave
7d
Senior Operational Analyst
MBDA —Stevenage
- £40,000 a year
- Overtime
- Hybrid work
- Communication skills
- Free parking
5d
Finance Analyst
Dominos —Milton Keynes
- Full-time
- Analysis skills
- Communication skills
- Analytics
JML Analyst
Howden Group Holdings —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Continuous improvement
14d
FP&A Analyst
BSI —Milton Keynes
- £42,400 - £53,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Bereavement leave
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
10d
Military Intelligence & Data Analyst Coach
FIND. —Bedford
- £35,000 a year
- Full-time
- Military
- Mentoring
- Training & development
Quick apply
11d
Business Analyst
Howdens Joinery Co. —Northampton
- Full-time
- Continuous improvement
- Travel
- Agile
- Employee assistance programme
- Employee discount
6d
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
13h
Quality Lab Analyst
Medik8 —Aylesbury
- £30,000 - £32,000 a year
- Quality control
- In-person
- Communication skills
- Employee discount
Quick apply
2d
Field Services Coordinator
ImServ —Milton Keynes
- Data analysis skills
- Computer skills
- Communication skills
- Annual leave
10d

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Resourcing Planning Analyst

MaPS -
Bedford

Apply Now

Job details

Fixed term contract
£46,000 a year
14 hours ago

Benefits

Cycle to work scheme
Season ticket loan
Free flu jabs
Annual leave
Employee assistance programme
Employee discount
Paid volunteer time
Sick pay

Qualifications

Power BI
Resource allocation planning
Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Microsoft Office
Stakeholder coordination
HR metrics reporting
Management reporting
Analytics
Stakeholder management
Rota coordination

Full job description

Job Reference: MaPS001277
Date Posted: 10 August 2026
Expiry Date: August 24, 2026
Recruiter: Money and Pensions Service
Location: Bedford, Bedfordshire
Hybrid Working: Some hybrid working possible
Salary: £46,000
Sector: Pensions
Job Type: Fixed Term Contract FTC
Contact: Sabreena Chowdhury

Job Description

Resourcing Planning Analyst

£46,000 per annum

Bedford

Fixed Term Contract (FTC 12 Months)

Hybrid Working

Are you a data-driven planner with a passion for delivering the right resources at the right time? We're looking for a Resourcing Planning Analyst to play a key role in optimising workforce performance, supporting operational success, and driving exceptional customer outcomes. This is an exciting opportunity to combine your analytical expertise, scheduling experience, and stakeholder management skills to make a real impact in a fast-paced contact centre environment.

Why This Role Matters

As a Resourcing Planning Analyst, you'll be at the heart of our workforce planning function, ensuring we have the right people, with the right skills, in the right place at the right time. You'll create and maintain effective schedules, analyse workforce performance, and provide valuable insights that support operational decision-making and service delivery.

Working closely with managers, operational teams, training, and quality functions, you'll help balance customer demand with business objectives, identify opportunities for continuous improvement, and contribute to a high-performing, customer-focused operation. If you're highly organised, analytically minded, and thrive on turning data into actionable solutions, we'd love to hear from you.

What You’ll Be Doing

The Resourcing Planning Analyst will report directly to Workforce Planning Manager and will be responsible for:

Create and maintain optimised schedules for contact centre and quality staff to meet forecasted demand, ensuring schedules accommodate specialist availability and skill sets.
Coordinate with the Workforce Planning Manager, POM’s, and CDMS to align staffing with strategic goals.
Communicate performance and resource trends and capacity requirements to stakeholders, providing actionable insights and recommendations.
Partner with training and quality teams to schedule training sessions, meetings, and other activities without impacting service levels.
Identify opportunities to enhance workforce management tools, processes, and methodologies.
Generate and distribute regular reports on workforce performance, including shrinkage, attrition, and productivity metrics.

What You’ll Bring

To be successful in this role, you’ll need:

Previous experience in a similar role, ideally within a contact centre or customer services environment.
Proficiency in workforce management tools and Excel-based rotas.
Professional and flexible approach with a “can do” attitude.
Highly self-motivated and performance-oriented with the ability to prioritise.
Methodical, with excellent attention to detail.
Excellent skills in Excel and a good working knowledge of Microsoft Office applications, including Power BI.

About Us

MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

Caring – for colleagues and the communities we support
Connecting – building supportive, positive relationships
Transforming – creating impact that truly matters

We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

What We Offer

30 days’ annual leave plus bank holidays
Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
Season ticket loan
Cycle to work scheme (up to £3,000)
Subsidised eye tests & flu jabs
Life assurance
EAP Assist & Life
Enhanced family and sick pay
2 paid volunteering days
Recognition scheme
Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

Important Information About Applying

Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact [email protected]. If unresolved, you may then contact the Civil Service Commission.

Our Recruitment Process

We keep things simple, fair, and transparent:

Step 1: CV Submission

Applications open: 10th August 2026 I Closing date: 24th August 2026

Please submit your most up-to-date CV outlining how you meet the essential criteria detailed in the job specification.

Step 2: Telephone Interview

Taking place between: 11th May 2026 – 25th May 2026

Candidates who meet the initial criteria will be invited to a friendly and informal telephone interview with the Reed team. This is an opportunity to discuss your experience in more detail and learn more about the role.

Step 3: Final Stage Interview

Scheduled for: 03rd – 04th September 2026
(Dates subject to change)

Shortlisted candidates will be invited to attend a final interview via Microsoft Teams.

Interviews will last 1 hour and will be conducted by a panel of three.

The session will include a range of competency‑based questions to assess your skills, behaviours, and alignment with the role.

Everything we do aligns with the Civil Service Commission’s Recruitment Principles.

Job Reference: MaPS001277

Close Date: 24/08/2026

Apply Now

Refine Your Search

support analyst jobs in steppingley, bdf

Resourcing Planning Analyst

QA Analyst - Web

Business Analyst

Data Analyst

Senior Analyst

Settlement Data Analyst

Senior Sample Reception Officer

Data Analyst

Flight Data Analyst

Assistant Leakage Technician

Senior Operational Analyst

Finance Analyst

JML Analyst

FP&A Analyst

Contact Centre Operations Manager

Military Intelligence & Data Analyst Coach

Business Analyst

IT Technical Support Analyst

Quality Lab Analyst

Field Services Coordinator

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