It support Work, Jobs in Biggleswade, Bdf (with Salaries)

IT Support Technician
Pharmaron —Hoddesdon
- Computer Science
- Software development
- In-person
Quick apply
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
2nd Line IT Engineer
Solus Accident Repair Centres —Stansted
- £29,000 - £39,000 a year
- Full-time
- Mentoring
- Employee discount
IT Support Analyst Apprentice
The Delta Group —Bishop's Stortford
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Schematics
- Engineering
- In-person
- Employee assistance programme
- Employee discount
Quick apply
13d
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- English
- SharePoint
- Communication skills
IT Service Desk Team Lead
Cambridge Consultants —Cambridge
- Continuous improvement
- Training & development
- Leadership
Activation Support Representative - eCommerce
Worldpay (UK) Limited —Cambridge
- CRM software
- Bachelor's degree
- Continuous improvement
Quick apply
5d
Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- SharePoint
Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK
General Dynamics Information Technology —Molesworth
- £33.97 - £35.19 an hour
- Bachelor's degree
- Travel
- No travel
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Communication skills
- Annual leave
Quick apply
Technical Support Plant Engineer
M Group —Stevenage
- Travel
- Annual leave
- Employee assistance programme
Digital & IT Technical Specialist
Parker Hannifin Corporation —Hemel Hempstead
- Full-time
- Hybrid work
- JavaScript
- Communication skills
Second Line IT Engineer
GT Stewart Limited —St Albans
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
4d
First Line IT Support Engineer
GT Stewart Limited —St Albans
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
4d
Warehouse Systems Administrator (rotating days)
GXO Logistics —Wellingborough
- Up to £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
13d
Silent Sentinel Support
Motorola Solutions —Ware
- Weekend availability
- Remote
- English
- Bachelor's degree
- No travel
5d
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Accounting
- Profit sharing
Middleware Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- APIs
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Product management
- Organisational skills
- Communication skills
- Employee discount
Quick apply

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it support jobs near biggleswade, bdf

IT Support Technician

Pharmaron -
Hoddesdon

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Job details

Qualifications

Technical troubleshooting
Computer Science
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Microsoft Office Suite
Computer hardware
Ticket management systems
Software development
Customer support
Communication skills
CompTIA A+
Help desk

Full job description

Job Introduction

Position: IT Support Technician

Location: Hoddesdon

Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 28 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.

We’re proud of the impact we make and just last year, we supported over 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules to biologics and gene therapies, and we work with more than 3,000 global customers. To learn more, visit www.pharmaron.com.

About the Role

We have a new opening for an IT Support Technician in Hoddesdon to provide technical support and incident management, acting as a bridge between Level 1 and escalation teams. This role includes ticket ownership, proactive maintenance, documentation, and mentoring of junior team members.

At Pharmaron we offer:

Vibrant and dynamic employment – we are a highly specialised, growth company operating in a critical sector of the economy – our future is strong and exciting!

Opportunities to develop your skills and yourself – our rapid growth brings greater opportunities for you to learn and grow faster!

A great team where we all support each other – enjoy your work – after all you spend about a third of your time here!

Key Roles and Responsibilities:

Resolve Level 1 and Level 2 support incidents, escalating to specialist teams when needed.
Provide on-site and remote support across hardware, software, printers, and peripherals.
Log, classify, prioritise, and manage support tickets in the ITSM system with accuracy.
Collaborate with central Service Desk and remote teams to deliver consistent, high-quality support.
Assist with IT projects, including Office 365, application rollouts, infrastructure upgrades, and vendor-driven changes.
Perform daily checks on shared IT equipment and maintain a well-organised IT storeroom.
Contribute to improving IT documentation and Knowledge Base articles.
Support Level 1 duties as needed and take on Level 2 tasks during absences or when requested.
Provide occasional out-of-hours support for planned maintenance or project work.

Requirements:

Essential

GCSEs or equivalent, with further education in IT or technical subjects.
1–2 years’ experience in a Service Desk or entry‑level IT support role.
Strong understanding of how a Service Desk operates, including ticket handling, prioritisation, and escalation.
Excellent customer service skills with a positive, professional approach.
Good working knowledge of computer hardware, Windows operating systems, and basic network administration.
Proven troubleshooting ability and experience supporting end users.
Strong communication skills and a desire to succeed as part of a high-performing team.
Understanding of Microsoft Windows core technologies.

Desirable

ITIL 4 Foundation certification.
Microsoft Certified: Fundamentals (MS‑900).
CompTIA A+ or similar technical certification.
Degree or vocational qualification in IT, Computer Science, or equivalent experience.
Experience with scientific systems or specialist laboratory software.
Exposure to software development, website technologies, or basic database design.
Working knowledge of Windows 10/11 and Office 365.
Basic understanding of ITIL/ISO service principles.

Why Pharmaron?

Collaborative Culture: Thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners and collaborators.

How to Apply:

Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply online today!

Pharmaron is a premier R&D service company supporting the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities having established diverse drug R&D service capabilities, ranging from synthetic, medicinal, and analytical chemistry, biology, DMPK, pharmacology, drug safety assessment, radiochemistry and isotopically labelled metabolism, chemical & pharmaceutical development to clinical development. With operations in China, US and UK staffed by over 19,000 employees, Pharmaron has an excellent track record in the delivery of R&D solutions to its partners in North America, Europe, Japan, and China.

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Refine Your Search

it support jobs in biggleswade, bdf

IT Support Technician

Technical Helpdesk

2nd Line IT Engineer

IT Support Analyst Apprentice

Remote Support Engineer

Infrastructure Support Engineer

IT Service Desk Team Lead

Activation Support Representative - eCommerce

Microsoft Platform Support Engineer| Stevenage, UK

Sr Desktop Support Technician - TS/SCI – RAF Molesworth UK

Technical Support Engineer

Technical Support Plant Engineer

Digital & IT Technical Specialist

Second Line IT Engineer

First Line IT Support Engineer

Warehouse Systems Administrator (rotating days)

Silent Sentinel Support

Associate Technical Account Manager

Middleware Support Engineer| Stevenage, UK

EUC & Desktop Support Manager

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