Performance analyst Work, Jobs in Woodthorpe, Ntt (with Salaries)

Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Organisational skills
- Communication skills
Financial Analyst
Sterlyn Limited —Leicester
- £45,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Data analysis skills
Quick apply
IT Project Analyst
Rolls-Royce —Derby
- Full-time
- Annual leave
- Employee assistance programme
14d
IT&D Sr Business Analyst - Nottingham Factory
Reckitt —Nottingham
- Continuous improvement
- IT
- Manufacturing
- Employee assistance programme
- Life insurance
14d
Salesforce Developer
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Software troubleshooting
- Salesforce
- Communication skills
Finance Project Business Analyst
NEXT —Leicester
- From £70,000 a year
- Call to connect
- Microsoft Powerpoint
- Analysis skills
- Communication skills
- Free parking
- Employee discount
11d
Pricing, Data & Analytics Cohort
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
7d
Customer Service Analyst
FERRERO —Alfreton
- Continuous improvement
- Communication skills
- Analytics
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Finance Analyst
Blue Light Card —Leicester
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Senior Pricing & Costing Analyst
Yü Group —Nottingham
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
Systems Business Analyst
Brush Group —Loughborough
- Hybrid work
- ERP systems
- Team management
- Training & development
- Employee assistance programme
- Life insurance
14d
Accounts Payable Data Analyst
NEXT —Leicester
- £34,000 a year
- Call to connect
- Continuous improvement
- Communication skills
- Free parking
- Employee discount
13d
Supply Chain Analyst
621 Druck Limited —Leicester
- Full-time
- Analysis skills
- Continuous improvement
- No degree
12d
Business systems analyst
TESTQ Technologies —Leicester
- £33,400 - £45,000 a year
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
Quick apply
7d
Settlements Analyst
Yü Group —Nottingham
- £26,500 - £28,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Finance Analyst
Lithia UK —Nottingham
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
4d
Senior Pricing Analyst
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Analytics
- Annual leave
Principal Financial Planning & Reporting Analyst
NHS Supply Chain —Nottingham
- £56,476 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Training & development
- Employee assistance programme
- Life insurance
Research Scientist - Surface Science and Materials
Lubrizol —Hazelwood
- Full-time
- Doctoral degree
- Laboratory experience
- Travel

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Second Line Analyst

Computacenter -
Nottingham

Apply Now

Job details

Qualifications

Microsoft Word
Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Incident documentation
Network infrastructure
Technical support incident logging
Organisational skills
Customer support
IT incident logging
Incident log maintenance
Communication skills
Help desk

Full job description

Location: UK - Nottingham | Job-ID: 219599 | Contract type: Standard | Business Unit: Information Technology

Life on the team

An opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenter’s Global Command Centre.

This will be a busy and exciting time for the right candidate, and an opportunity to help strengthen the team structure to ensure that our contracted services are delivered on time and in line with our customers’ expectations.

You'll be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports.

You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.

You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery and its projected timeline, maintaining communications and updates with all internal and external stakeholders.
We are looking for someone who can communicate with colleagues and stakeholders at all levels as the account this role is aligned to is a high flying and a flagship one for us.

The position supports the business and our customers on a 24 x7 rotated basis.

What you’ll do

Batch Monitoring and Management
Event/Alert Monitoring and Management
Incident Management - respond and resolve incidents to ensure SLA targets are achieved
Increase the First Time Fix rate
Adhere to escalation procedures
Assist with technical escalations for other team members
Monitor call queue and follow up with specialist support teams for resolution
Adhere to customer and Computacenter Security Policies
Assist with Event Reduction/Shift Left activities/Automation Plans
Contribute to and use Company and customer procedures
Participate in team and function meetings
Utilise the Incident Management tool suite to monitor progress of all incidents
Ensure accurate completion of all incident records
To monitor and update the call management system as
Assist with SLA reporting

What you’ll need

To either have current SC clearance or meet the qualification criteria
High level technical skill in iSeries platform plus a good technical working knowledge of SQL, Wintel, Messaging, Patching and Operations would be highly beneficial.
Some Network Infrastructure support experience / exposure at a second line level
Working knowledge of application, incident management tool with quality incident management skills.
Experience in a 2nd Line Support, with demonstrable experience of resolving incidents for multiple customers
Ability to work on own initiative, address and resolve problems in a pressurised environment.
Ability to resolve incidents in the server environment/operating systems used by the customer
Excellent organisational skills, able to take a methodical approach to service issues
Contributes to, supports and works within the team
Excellent communication and interpersonal skills
Able to work under pressure
Good customer skills

We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework

Additional information

Country: UK
Location: Nottingham
Hours: 38hrs per week. Shift-based working between 7am to 7pm and 7pm to 7am

Role Type: Permanent

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

performance analyst jobs in woodthorpe, ntt

Second Line Analyst

Financial Analyst

IT Project Analyst

IT&D Sr Business Analyst - Nottingham Factory

Salesforce Developer

Finance Project Business Analyst

Pricing, Data & Analytics Cohort

Customer Service Analyst

Desktop Support Analyst

Finance Analyst

Senior Pricing & Costing Analyst

Systems Business Analyst

Accounts Payable Data Analyst

Supply Chain Analyst

Business systems analyst

Settlements Analyst

Finance Analyst

Senior Pricing Analyst

Principal Financial Planning & Reporting Analyst

Research Scientist - Surface Science and Materials

I want to receive the latest job alerts for performance analyst in woodthorpe, ntt

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