3rd line support Work, Jobs in Tile Hill, War (with Salaries)

IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
Fitness Manager - Nuneaton
The Gym Group —Nuneaton
- Full-time
- Training & development
- Employee discount
- Sick pay
7d
Production Shift Leader
Avantor —Lutterworth
- Full-time
- English
- Forklift
- Continuous improvement
13d
G3 Senior Infrastructure Operations Engineer
National Crime Agency —Birmingham
- £57,687 - £70,623 a year
- Weekend availability
- Hybrid work
- Computer Science
- Presentation skills
- Travel
- Annual leave
5d
Risk Assessor
Churchill Group —Birmingham
- Computer literacy
- Databases
- Computer skills
- Health & wellbeing programme
- Employee discount
Manager II, Sales
Avantor —Lutterworth
- Full-time
- Master's degree
- Business development
- Bachelor's degree
13d
Data Developer - 24 Month FTC
Orbit Group —Coventry
- £47,248 - £56,698 a year
- Azure
- SQL
- Agile
7d
Transport First Line Manager
DHL Supply Chain —Rugby
- £33,500 a year
- Full-time
- Training & development
- Leadership
Engineering Manager
M Group —Birmingham
- Hybrid work
- Engineering
- Bachelor's degree
- Continuous improvement
- Annual leave
School Administration Apprenticeship
SCCU Group —Rugby
- £8 an hour
- Monday to Friday
- Microsoft Outlook
- Computer literacy
- Data entry
Quick apply
7d
Senior Applications Operations Engineer
National Crime Agency —Birmingham
- £57,687 - £70,623 a year
- Weekend availability
- Hybrid work
- Computer Science
- Presentation skills
- Travel
- Annual leave
5d
Project Engineer
Omexom UK —Birmingham
- Full-time
- Continuous improvement
- Quality control
- Travel
Senior Procurement Specialist
M Group —Birmingham
- Hybrid work
- Data analysis skills
- Organisational skills
- Annual leave
SHS Family Support Practitioner (School Based)
School-Home Support —Birmingham
- £22,274 - £24,796 a year
- Full-time
- Experience working with children
- Communication skills
- School
- Employee assistance programme
Quick apply
Senior Network Engineer
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
- Flexible schedule
Quick apply
11d
Facade Engineer
Jensen Hughes —Birmingham
- Microsoft Word
- Annual leave
- Employee assistance programme
Senior Character Artist
Rebellion —Warwick
- Full-time
- Mentoring
- Free parking
- Relocation assistance
Quick apply
Financial Controller – UK Offices
Tony Gee and Partners LLP —Birmingham
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
Network engineer L2
wavenet —Birmingham
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Specialist - Enterprise
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Business development
- Leadership
- Communication skills

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3rd line support jobs near tile hill, war

IT Service Desk Support Apprentice

QA Apprenticeships -
Redditch

Apply Now

Job details

Apprenticeship
£15,600 - £21,158 a year

Qualifications

Technical troubleshooting
Customer service call handling
Operating systems
Inbound customer enquiry call handling
GCSE
Computer hardware
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Application support
Fault diagnosis and repair
Communication skills

Full job description

Start your IT Support career with METCLOUD!

Gain experience of providing 1st & 2nd line support to a range of clients, resolving issues and problems with customers' IT infrastructure, providing insight and proposing solutions to IT issues. You will work on a range of projects, including upgrades, migrations and implementations.

You will be seconded to an IT business in Redditch while undertaking an apprenticeship training program with QA.

As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications.

Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.

Responsibilities:

Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications
Dealing with alerts and automated system monitoring
Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's
Monitor the Service Desk email inbox to respond to support calls logged via email
Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system
Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer
Escalate incidents when required to 3rd parties, external resources, or others
Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software
Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's), Customer Build Logs and Tech Docs
Attend the site and carry out any on-site support work as required
Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication

Desirable skills:

Friendly and approachable attitude
Patience and empathy when helping users
Focus on delivering a positive user experience
Logical thinking
Ability to follow steps to diagnose issues
Willingness to learn and find solutions

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: Monday to Friday, 9am - 5:30pm

Benefits:

Private health care (after completing 1 year of service)
Death in Service (after completing a 3-month probation period)
Social gatherings such as go-karting, ten-pin bowling.
Exposure to cloud computing, IT support, cybersecurity, infrastructure, and Microsoft technologies.
Career progression opportunities

Future prospects:

Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as:

IT Support Engineer
Cloud Engineer
Infrastructure Engineer
Cyber Security Analyst
Technical Consultant

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Apply Now

Refine Your Search

3rd line support jobs in tile hill, war

IT Service Desk Support Apprentice

Fitness Manager - Nuneaton

Production Shift Leader

G3 Senior Infrastructure Operations Engineer

Risk Assessor

Manager II, Sales

Data Developer - 24 Month FTC

Transport First Line Manager

Engineering Manager

School Administration Apprenticeship

Senior Applications Operations Engineer

Project Engineer

Senior Procurement Specialist

SHS Family Support Practitioner (School Based)

Senior Network Engineer

Facade Engineer

Senior Character Artist

Financial Controller – UK Offices

Network engineer L2

Sales Specialist - Enterprise

I want to receive the latest job alerts for 3rd line support in tile hill, war

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