Summary
Are you an IT professional looking to provide support in a thriving academy? We are currently looking to appoint an ICT and Reprographics Technician to provide an outstanding IT support service to the staff, students and trainee teachers at Harris Academy Orpington.
Our new colleague will be kind and caring. At Harris Academy Orpington we have worked hard to create an environment where we look after and care for each other. Whilst being incredibly rewarding, working in schools can sometimes be hard. Colleagues at Harris Academy Orpington know that we work together as a team and we look out for each other; the environment here is one of care, nurture and support along with a bit of challenge!
About Us
Harris Academy Orpington opened in September 2016, joining the highly successful Federation of Harris academies in London and the senior leaders here are experienced in creating and running great schools and that is what we are doing in BR5. We are a community school that serves families in and around Orpington and we are well on our way towards providing an outstanding education for the students who come here. We want out students to succeed and have choices in their lives; to take control of their futures and achieve beyond their dreams. We are ambitious, tenacious and enterprising and committed to helping our students succeed. Our work as a Health Science Specialist school, with students being given access to recognised professional qualifications, work experience and careers is unique and is designed to help and support the whole community who are regularly invited into the Academy to hear from guest speakers.
We have the most incredible facilities; with brand new science labs, 3 Main Halls, Dance Studios, 3 Astro Turfs, Drama Studios, dedicated Art and DT blocks, we are incredibly proud of the work that our students do here. We have developed a curriculum that is ambitious and broad. We believe in the need to nurture an appreciation of human creativity and achievement and have designed a curriculum that does just that.
We aim to ensure that every student is inspired and supported to achieve his/her personal best and learning comes first. Our motto is “Together We Can” and if you are interested in joining us, we would be very keen to meet you.
Main Areas of Responsibility
Your responsibilities will include:
- Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
- Ensuring that all incidents and service requests are logged appropriately
- Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.
- Identifying, implementing and documenting Known Issues and workarounds for desktop related issues
- Ensuring that Academy incidents and service requests are resolved within the target resolution time
- Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads
- Installing, configuring and maintaining computer peripheral equipment
- Installing and testing new software and software updates and upgrades
- Installing, configuring and maintaining VoIP telephones
- Familiarising yourself with the network infrastructure and associated documentation
- Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
- Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS’s and other networked devices
- Administering Active Directory user login accounts
- Managing Active Directory Distribution and Security groups within the Academy
- With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
- Delivering the IT support service in accordance with ITIL and HarrisNET principles.
- Updating and maintaining the IT assets in both locations as listed in the CMDB
- Planning and managing the work of Central Reprographics, including photocopying, design and production of resources to support teaching and learning
Qualifications & Experience
We would like to hear from you if you have:
- Good verbal and written communication skills
- The ability to self-manage, organise, and prioritise tasks and work under pressure
- A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
- Flexibility and adaptability
- Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products
- Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
- A minimum of two years’ experience of carrying out a similar, client facing role in either the primary or secondary education sector
- Recent experience of working in an on-site IT based, Customer Service environment
- Proven experience of supporting Microsoft products
- Proven experience of managing Active Directory user accounts
- Recent experience of supporting Apple products
- Recent experience of supporting Windows 10 PCs, laptops and tablets
For a full job description and person specification, please download the Job Pack.
Next Steps
If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.
Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.
We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.
Professional Development & Benefits
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes an Annual Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Job Reference: HF07815-HAO
