Program coordinator Work, Jobs in Farringdon, Gtl (with Salaries)

Quality Coordinator
LEAP Legal Software —London
- Full-time
- Hybrid work
- Microsoft Word
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Student Support Coordinator
SCCD Training —London
- Full-time
- CRM software
- Communication skills
Quick apply
Office & Operations Coordinator
Milltown Partners —London
- £29,000 - £33,000 a year
- Full-time
- Google Suite
- English
- Research
12h
Digital Partnerships Intern
Sony Music Entertainment Canada —London
- £28,480 a year
- Internship
- Communication skills
- Time management
1d
Junior Business Analyst, BRM Revenue Enablement
Fitch Ratings —London
- Microsoft Powerpoint
- Financial services
- AI
6d
Office Coordinator
BrainStation —London
- Microsoft Word
- Bachelor's degree
- Guest services
- Work from home
- Flexible schedule
Quick apply
4d
Content Operations Coordinator
Beatport —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- Communication skills
Quick apply
Project Coordinator, Mental Health (Sport, Esports & Gaming) | 12 Month Contract
Movember —London
- £36,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
1h
Marketing Coordinator
Product Marketing Alliance —London
- £26,500 - £30,000 a year
- Full-time
- Remote
- Analytics
- Annual leave
- Flexible schedule
13d
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Bachelor's degree
- Front desk
- Business
Quick apply
HR & Operations Coordinator
Soane Britain —London
- Full-time
- Administrative experience
- Recruiting
- Organisational skills
Clinical Safety Coordinator
Medpace, Inc. —London
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
- Annual leave
- Work from home
Client Coordinator
Skin Laundry —London
- £13 - £14 an hour
- Weekend availability
- Accounting
- Front desk
- Computer skills
Quick apply
1d
Event Coordinator
Brand Revolutions —London
Senior Multinational Client Coordinator
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —London
- Time management
Quick apply
1d
Buying Coordinator (FTC)
Michael Kors —London
- Full-time
- Hybrid work
- Computer literacy
- Merchandising
- Analysis skills
- Annual leave
- Employee assistance programme
Coordinator, Online Merchandising
Tapestry Inc —London
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
- Employee assistance programme
- Employee discount
5d
Customer Experience Coordinator
Splend —London
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Advisor & Operations Coordinator - Westfield
Tiffany & Co. —London
- Weekend availability
- Bachelor's degree
- POS
- Communication skills
- Annual leave
GSOC Incident Response Coordinator
Pinkerton —London
- Full-time
- Computer literacy
- English
- Travel
13d

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Quality Coordinator

LEAP Legal Software -
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Word
Law
Complaint handling
Quality assurance
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Legal research
Risk management
Conflict management
Churn prevention
Organisational skills
Customer interaction
Communication skills

Full job description

Quality Coordinator, Battersea, London

Permanent / Full-time / Hybrid: 3 days office, 2 days home working

About LEAP
LEAP is the global leader in Legal Practice Productivity Solutions and part of ATI, one of the largest international LegalTech companies. For more than 30 years we have been developing innovative technology that helps lawyers run more efficient and profitable law firms.

Our mission is simple: to help lawyers who help people.

Our market-leading software is used by more than 100,000 lawyers and legal professionals in small and medium-sized law firms worldwide. With more than 1,000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, LEAP is a fast-growing global technology business where ambitious people thrive.

The Opportunity
Our Quality Team is the group of detail-oriented specialists who make sure LEAP consistently delivers the right outcomes for every customer.

We own the work that protects and strengthens client relationships by managing complaints, cancellations, and disputes, recovering and resolving debt, and safeguarding the Terms and Conditions that underpin every agreement.

Working closely with Sales, Renewals, product leads, and our senior leadership, we keep a close eye on service trends and risk, report what we learn back to the business, and stay ahead of legislative and regulatory change, from GDPR to debt recovery procedures.

Driven by a genuine commitment to customer care, we bring a lens of holistic quality and meticulous detail to everything we do, enhancing the customer journey, exceeding client expectations, and protecting LEAP's reputation at every step.

Requirements

What you'll do

Complaint handling and management, acting as an escalation point for customer complaints.
Taking ownership of complex investigations
Cancellation management and reporting
Maintaining a database of feedback and complaint logs
Interrogating data to develop and support service quality initiatives.
Supporting continuous improvement through the identification of issues and implementing proactive measures to resolve recurring problems.
Reviewing existing departmental processes and procedures to ensure excellent customer service is delivered.
Developing quality plans and retention strategies to ensure the customer churn rate is in line with company targets and processes are optimised to drive such results
Identifying new opportunities to reduce churn from recommendations through to implementation
Keeping up to date with relevant legislation to ensure processes and procedures are aligned with regulation and company direction
Handling and resolution of contractual queries/disputes
Reviewing terms and conditions and other relevant documentation
Assisting with commercial debt recovery and legal process
Undertaking legal or relevant research to support departmental improvement and growth
Ensure ongoing conformity with organisational security policies, standards, procedures, and control frameworks, including risk management and incident management processes

What you'll bring

A graduate, ideally with a background in Law
Superb verbal and written communication skills with a customer service focus
A people person with the ability to build relationships and resolve conflict with ease
Detail-oriented and comfortable with both technical and non-technical terminology
Proactive, ambitious, and deadline driven with the hunger to succeed and deliver results
Exceptional organisational skills, self-discipline, and ability to motivate themselves and others around them
Confident, with a positive and professional attitude
Inquisitive and committed to learning and development
An understanding of a small law firm’s culture and expectations
A working knowledge of Word, Excel, and Outlook

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some but not all of the requirements above, we encourage you to still submit your application.

Benefits

What you'll get

Career and development

Generous professional development fund
Ongoing training and career progression opportunities

Health and wellbeing

Private health insurance including dental and optical
£80 monthly gym contribution
Employee Assistance Programme
Life insurance cover

Financial benefits

8% employer pension contribution
PerkBox membership with discounts and rewards
Cycle to Work scheme
Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

25 days annual leave plus bank holidays
Enhanced parental leave
One paid volunteer day each year for a charity of your choice

Work environment

Friendly and supportive culture
Free healthy breakfast, light lunch and snacks
Monthly socials

Life at LEAP
Discover the human side of cutting-edge LegalTech.

Life at LEAP

Discover more LEAP opportunities

Closing Date: Friday, 24th July, 2026

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview, we look forward to getting to know the real you.

Quick apply

Refine Your Search

program coordinator jobs in farringdon, gtl

Quality Coordinator

Student Support Coordinator

Office & Operations Coordinator

Digital Partnerships Intern

Junior Business Analyst, BRM Revenue Enablement

Office Coordinator

Content Operations Coordinator

Project Coordinator, Mental Health (Sport, Esports & Gaming) | 12 Month Contract

Marketing Coordinator

Senior Facilities Coordinator

HR & Operations Coordinator

Clinical Safety Coordinator

Client Coordinator

Event Coordinator

Senior Multinational Client Coordinator

Buying Coordinator (FTC)

Coordinator, Online Merchandising

Customer Experience Coordinator

Client Advisor & Operations Coordinator - Westfield

GSOC Incident Response Coordinator

I want to receive the latest job alerts for program coordinator in farringdon, gtl

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