Technical support occupations Work, Jobs in Croft, Lec (with Salaries)

IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- AI
- Communication skills
- Free parking
- Annual leave
Warehouse IT Support Associate
Wayfair —Lutterworth
- £13.53 - £16.36 an hour
- Full-time
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee discount
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Help Desk Operator
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- SharePoint
- Communication skills
9h
First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- No degree
- Annual leave
- Employee assistance programme
Quick apply
SAP Helpdesk Analyst (111772-0726)
University of Warwick —Coventry
- £26,707 - £30,378 a year
- University
- Organisational skills
- Communication skills
- Annual leave
13d
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Computer skills
- Annual leave
- Employee assistance programme
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Trainer (NHS role)
NHS Professionals —Coventry
- £18 - £21 an hour
- Temporary
- Hybrid work
- IT
- In-person
- Teaching
- Annual leave
- Flexitime
Quick apply
6d
Product Application Support Specialist
Corpay —Meriden
- Full-time
- Analysis skills
- Agile
- Communication skills
- Life insurance
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
7d
Digital Support Specialist
Flannery Plant Hire —Sutton Coldfield
- CAD
- Engineering
- In-person
- Annual leave
- Employee assistance programme
14d
EUC Engineer
Zenzero Solutions —Coventry
- Google Suite
- Azure
- Mentoring
- Flexible schedule
Technical Training Specialist - UK
Fieldpiece Instruments —Northampton
- Full-time
- Remote
- Up to 50% travel
- Public speaking
- Project management
Revenue Systems Enablement Partner
Ideagen —Nottingham
- Salesforce
- AI
- Communication skills
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel
IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- Leadership
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Continuous improvement
- Mentoring
- Flexible schedule
12d
Application Specialist
MHR INTERNATIONAL UK LIMITED —Ruddington
- Continuous improvement
- Communication skills
- Employee discount
- Referral programme

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IT Helpdesk Analyst

Macfarlane Group -
Coventry

Apply Now

Job details

Temporary | Full-time
£28,000 a year

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Technical troubleshooting
Driving Licence
Incident queue management
User account provisioning
Ticket management
User account management
Technical writing
ServiceNow
Customer support
Application support
Cybersecurity
AI
Communication skills
Intune

Full job description

Location: Coventry (Middlemarch Business Park)
Salary: £28,000 (dependent on experience) plus company benefits
Hours: Full time (37.5 hours per week Monday-Friday)
Sector: Packaging solutions & distribution

Protecting what matters, together
We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career.

Our IT team plays a vital role in supporting colleagues throughout the UK and Ireland and is currently investing in new technologies, including AI-enabled support tools, to enhance the way we deliver IT services.

The IT Helpdesk Analyst Role
We're seeking a customer-focused and technically capable IT Helpdesk Analyst to join our in-house IT team on a temporary contract of approximately six months, covering a period of planned team change.

Whether you're already working in an IT Helpdesk or Service Desk role, or you're a technically minded individual looking to build a career in IT, this is an excellent opportunity to join the in-house technology team of the UK's leading packaging distributor. Working within a modern Microsoft 365 environment, you'll gain exposure to AI-assisted support technologies whilst helping deliver outstanding IT support to colleagues across our nationwide business.

Working as part of a collaborative team, you'll provide first and second line support, take ownership of incidents and service requests, and help deliver a consistently high standard of service to colleagues throughout the business.

Key Responsibilities

Provide first and second line IT support to users across multiple UK locations via phone, email and remote support tools.
Take ownership of incidents and service requests through to successful resolution within agreed service levels.
Troubleshoot and resolve issues relating to Windows 11, Microsoft 365 and core business applications.
Manage user accounts, licences and device provisioning through Microsoft Entra ID and Intune.
Assist with networking troubleshooting and general IT administration tasks.
Occasionally provide on-site support at other Macfarlane locations when required.
Utilise Freshservice and Freddy AI tools to assist with ticket triage, suggested resolutions and knowledge management.
Use Microsoft Copilot and other AI-enabled technologies to improve efficiency and enhance user support.
Contribute to the creation and maintenance of knowledge base articles and self-service resources.
Work closely with the wider IT team to escalate and resolve more complex technical issues.
Identify recurring issues, trends and opportunities for service improvement.
Support IT projects, upgrades and rollouts as required.

What You Will Bring
We welcome applications from individuals who are technically curious, customer-focused and keen to develop their IT knowledge and experience.

Ideally, you will offer:

Some previous experience within an IT Helpdesk, Service Desk or technical support environment.
Strong communication skills with the ability to explain technical information clearly to non-technical users.
A logical and methodical approach to problem solving.
A full UK driving licence.
Good working knowledge of Windows 11 and end-user device support.
An interest in emerging technologies and AI-enabled support tools.
The ability to prioritise workloads effectively and manage competing demands.

Any of the following would also be advantageous but are not essential:

Experience supporting Microsoft 365 technologies, including Entra ID, Exchange Online, Teams and Intune.
Experience using Freshservice or ServiceNow, Freddy AI, Microsoft Copilot or similar AI productivity tools.
Experience with NinjaOne or comparable remote management platforms.
Microsoft certifications such as MS-900, MD-102 or equivalent.
Knowledge of cybersecurity fundamentals including MFA, phishing awareness and endpoint protection.

What You Will Get
We provide a competitive salary together with a range of flexible benefits which can include:

25 days annual leave (pro rata) plus all public/bank holidays
Contributory pension scheme
Life assurance
Free parking at many of our site locations
Employee Assistance Programme
Extensive range of training and development opportunities
Employee discount scheme (discounts on several major retail and leisure brands)
Simply Health/Dental Cover option for qualifying employees
Financial support with eye tests and glasses (DSE users only)

How to Apply/Next Steps All applications will be acknowledged. If you haven't heard from us within a fortnight, please assume your application was unsuccessful.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Apply Now

Refine Your Search

technical support occupations jobs in croft, lec

IT Helpdesk Analyst

Warehouse IT Support Associate

IT Helpdesk Technician

Help Desk Operator

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

SAP Helpdesk Analyst (111772-0726)

IT Service Desk Apprentice

Help Desk Engineer

Trainer (NHS role)

Product Application Support Specialist

2nd Line Help/Service desk Engineer

Digital Support Specialist

EUC Engineer

Technical Training Specialist - UK

Revenue Systems Enablement Partner

FDS Installation Engineer

IT Field Service Engineer

Senior Service Desk Engineer

Application Specialist

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