Technical support engineer Work, Jobs in West Ham (with Salaries)

Support Engineer I - UK
ExtraHop —London
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
10d
Senior Technical Support Engineer
YugabyteDB —London
- Remote
- Linux
5d
GNOC Engineer (shift)
KDDI Europe —London
- £29,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Computer networking
- SharePoint
Support Engineer
Palantir Technologies —London
- Full-time
- Travel
- Mentoring
- Computer networking
- Work from home
System Support Engineer
Hitachi Rail —London
- Full-time
- Presentation skills
- In-person
Infrastructure Support Engineer
Waterstons —London
- £30,000 - £36,000 a year
- Hybrid work
- Communication skills
- Employee assistance programme
- Sick pay
Infrastructure Support Engineer, IREO
Amazon Data Services UK Limited —London
- Full-time
- Scripting
- Software development
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
- Maintenance
- Mentoring
Tactical Engineer - Band N - Technology - Counter Terrorism Policing HQ
Metropolitan Police —West Brompton
- From £55,662 a year
- Full-time
- Travel
- In-person
- Communication skills
5d
Infrastructure Support Engineer
Waterstons Ltd —London
- £30,000 - £36,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Sick pay
On-site Support Engineer
Node4 —London
- Windows
- Continuous improvement
- In-person
- Employee assistance programme
Quick apply
11d
Senior Support Engineer - West Brompton
RM Education Limited —London
- Google Suite
- School
- Time management
6d
Customer Support Engineer
LexisNexis Risk Solutions —London
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
Onsite Support Engineer
Advania UK —London
- £34,000 - £40,000 a year
- Azure
- Windows
- Analysis skills
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- English
- SharePoint
- Communication skills
SPECIALIST ICT ENGINEER
Laing O'Rourke —Dagenham
Junior Technical Configuration Engineer
Zones —London
- £20,800 a year
- Weekend availability
- Hybrid work
- English
- Employee discount
Quick apply
Customer Support Engineer
RELX —London
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Communication skills

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Support Engineer I - UK

ExtraHop -
London

Apply Now

Job details

£30,000 - £35,000 a year
10 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Stakeholder collaboration
Ticket management
Network infrastructure
JavaScript
CompTIA Network+
Ticket management systems
B2B
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Cybersecurity
CompTIA Security+
IaaS
Help desk

Full job description

At ExtraHop, we're on a mission to protect and empower the connected enterprise. We reveal what is happening in the very infrastructure that sustains businesses, lives, and communities, and ensure the integrity of networks, data, systems, and processes. Organizations rely on ExtraHop to provide visibility into the cyber threats, vulnerabilities, and network performance issues that evade their existing security and IT tools. With this insight, organizations can investigate smarter, stop threats faster, and keep operations running.

Our mission is fueled by a profound social and moral responsibility to be the best at what we do, ensuring a secure world where everyone can thrive. If this sounds like a place you'd like to spend the next chapter of your career, we'd love to hear from you.

Position Summary
We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role—you will advance your career as a support engineering professional while simultaneously increasing your knowledge and hands-on experience with networking infrastructure as a service. You will regularly support interesting and challenging technical matters and questions and bring clarity to our customers as they leverage our tools to secure their networks in an ever-changing security threat landscape.

Key Responsibilities
As a member of the Global Support Engineering team, you will work with customers to resolve technical issues with our product(s) using a variety of internal resources and provide data analysis to understand and troubleshoot systems. Your day-to-day responsibilities could include any of the following:

Provide hardware and firmware deployment support for our appliances.
Actively participate in Knowledge Centered Services (KCS) by learning from documented knowledge and contributing to discussions.
Engage in troubleshooting activities, following guidance and existing documentation.
Assist with the initial stages of ticket handling and escalate when necessary.
Work collaboratively with more experienced engineers and cross functional teams to gain deeper insights into complex issues.
Assist customers with configuration of network infrastructure, virtualization, and third-party integrations.
Assist customers with hardware support and replacement.
Utilize a ticketing system to update, communicate, and move work items to completion.
Act as the single point of contact for customer questions and concerns.
Communicate with customers in a highly professional manner via various channels including phone, ticketing system, and video conferencing.
Pair your existing knowledge with a continuous learning mindset to elevate your service to our customers while being a force-multiplier to your colleagues.
Attend regular "in-office" meetings (limited to no more than monthly) and annual in-office training sessions

Required Qualifications

Two years of experience in B2B Technical Support —this is not an entry-level position.
In-depth knowledge of the OSI Model.
Understanding of network infrastructure routing and switching concepts.
Excellent customer service, organizational, and documentation skills.
Work cooperatively with others within the organization and other cross-functional stakeholders.
Work well in fast-paced, high-stress environments.
Has predictable, reliable attendance.

Preferred Qualifications

Experience with Unix/Linux-based operating systems.
An understanding of cybersecurity concepts, terminology and tools
Javascript familiarity and comfort.
Certifications in networking or infrastructure (like CompTIA Network+).
Certifications in Cyber Security (like CompTia Security+)

Schedule: 9am-6pm

The salary range for this role is £30,000 - £35,000 + bonus

ABOUT EXTRAHOP

ExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises unparalleled visibility, context, and control against emerging threats. The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, providing a single, comprehensive solution. By decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale machine learning, ExtraHop empowers Security Operations Centers (SOCs) to detect, investigate, and remediate modern cyber risks in real time across their entire hybrid infrastructure, including data center, cloud, and SASE environments.

This comprehensive approach and market innovation have earned ExtraHop unique recognition as the only NDR vendor acknowledged as a leader by all major analyst firms, including the 2025 Gartner® Magic Quadrant for Network Detection and Response™, the 2025 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2025 Gigamon® Radar Report for Network Detection and Response. Since 2007, ExtraHop has consistently helped organizations worldwide extract in-depth network telemetry and contextual insights, affirming its commitment to protecting and empowering the connected enterprise.

OUR VALUES

Our culture is rooted in our five Values. These set the expectations for how we work individually and collectively as a team.

Lead with Purpose: We are driven to deliver results that create a positive impact for our customers, partners, and colleagues.

Act with Integrity: We operate with transparency, authenticity, and always in the best interest of the company.

Find a Way: We are resourceful, tackle hard problems with a sense of urgency and ownership, and do what it takes to get the job done.

Innovate: We listen to customers, partners, and the market, and respectfully push boundaries and challenge the status quo.

Share Success: We run together, we win together. We value diverse perspectives, hold space for all voices, and achieve the best results as a team.

BENEFITS

Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits:

Health, Dental, and Vision Benefits
Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
FSA and Dependent Care Accounts + EAP, where applicable
Educational Reimbursement
401k with Employer Match or Pension where applicable
Pet Insurance (US Only)
Parental Leave (US Only)
Hybrid and Remote Work Model

Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!

To learn more, visit our website or follow us on LinkedIn.

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Refine Your Search

technical support engineer jobs in west ham

Support Engineer I - UK

Senior Technical Support Engineer

GNOC Engineer (shift)

3rd Line Support Engineer

Support Engineer

System Support Engineer

Infrastructure Support Engineer

Infrastructure Support Engineer, IREO

2nd Line Engineer

Tactical Engineer - Band N - Technology - Counter Terrorism Policing HQ

Infrastructure Support Engineer

On-site Support Engineer

Senior Support Engineer - West Brompton

Customer Support Engineer

Onsite Support Engineer

Infrastructure Support Engineer

SPECIALIST ICT ENGINEER

Junior Technical Configuration Engineer

Customer Support Engineer

Tier 1 Customer Support Engineer

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