Helpdesk Work, Jobs in Cannock, Sts (with Salaries)

Service Co-ordinator
ISS Facility Services —Birmingham
- Microsoft Word
- Organisational skills
5h
IT Support Engineer
Northwood —Telford
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
5d
Client Relations Coordinator - Site based
Ramboll —Birmingham
- Full-time
- Microsoft Outlook
- Continuous improvement
- Travel
- Annual leave
Quick apply
IT Development Engineer (Software)
Epson —Telford
- £40,172 a year
- Full-time
- Bachelor's degree
- Mentoring
- Computer networking
Quick apply
Building Manager
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Management
- University
- Organisational skills
Service Coordinator
ISS Facility Services —Stoke-on-Trent
- Computer literacy
- Data entry
- Organisational skills
Quick apply
8d
Building Experience Coordinator
JLL —Birmingham
- Organisational skills
- Front desk
12d
Building Experience Coordinator
JIK-Integral UK Limited —Birmingham
- Full-time
- Organisational skills
- Front desk
- In-person
Quick apply
12d
Operational Delivery Administrator Technical
ISS Facility Services —Stoke-on-Trent
- Microsoft Excel
- Organisational skills
- Communication skills
Quick apply
Switchboard and Helpdesk Operative
Mitie —Dudley
- £12.71 an hour
- Hospital
- Computer literacy
- Data entry
1d

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Service Co-ordinator

ISS Facility Services -
Birmingham

Apply Now

Job details

Permanent
5 hours ago

Qualifications

Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Maximo
CAFM software
Client engagement
Stakeholder liaison
Administrative support experience
Organisational skills
Customer support
Customer interaction

Full job description

Contract: Key Account Network

Location: Birmingham, B37 7YN

Hours of work: 40

Contract Type: Permanent

We are seeking a highly organised and customer-focused Service Coordinator to join our team.

Acting as the first point of contact for client requests, you will ensure all calls and enquiries are logged, processed, and translated accurately into engineering or facilities management solutions.

Job Description

This role plays a key part in maintaining service excellence, supporting the service delivery team, and ensuring contractual processes are followed.

You will build effective working relationships with clients, engineers, subcontractors, and internal stakeholders while ensuring clear communication and timely escalation of issues where required.

Key Responsibilities

Receive, log, and process client and helpdesk requests in line with contractual requirements.
Accurately translate client issues into FM and engineering actions and allocate them to the appropriate resource.
Monitor shared mailboxes and respond to requests within agreed timeframes.
Manage work orders through CAFM systems, including Maximo.
Liaise with subcontractors to arrange and schedule attendance.
Maintain accurate records, documentation, and system updates.
Provide administrative support to the wider service delivery team.
Escalate issues, delays, or service concerns to management when necessary.

Professional and Personal Competencies/Qualifications

Previous experience in a customer service, helpdesk, or administrative role.
Confident call handling skills with a calm and professional approach.
Strong IT skills, including Microsoft Excel and Word.
Excellent communication and relationship-building abilities.
High attention to detail with strong planning and organisational skills.
Team-oriented with a flexible and solutions-focused attitude.
Comfortable working in a fast-paced, service-led environment.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

To find out more about what we do go here - https://www.uk.issworld.com/

Apply Now

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helpdesk jobs in cannock, sts

Service Co-ordinator

IT Support Engineer

Client Relations Coordinator - Site based

IT Development Engineer (Software)

Building Manager

Service Coordinator

Building Experience Coordinator

Building Experience Coordinator

Operational Delivery Administrator Technical

Switchboard and Helpdesk Operative

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