Office manager Work, Jobs in Headley, Ham (with Salaries)

Team Manager - Front Office - Hybrid
Punter Southall Group —Reading
- Full-time
- Team management
- Recruiting
- Gym membership
9h
Office Manager - Westbourne Primary School
WSCC —Chichester
- £15,511 a year
- Full-time
- Experience working with children
- Human resources
- Computer skills
4d
Care Home Administrator
Crystal Care Collection —Bognor Regis
- £28,000 - £31,000 a year
- Full-time
- Hospitality
- Administrative experience
- Recruiting
- Referral programme
7h
Post Office Specialist Manager
OurCoop —Wokingham
- £13.87 an hour
- Full-time
- Retail management
- Leadership
- Annual leave
- Employee discount
Quick apply
Commercial Office Manager
Aspen Technology —Reading
- Full-time
- Salesforce
- English
- Analysis skills
Front Office Supervisor
Hilton —Reading
- £26,818.13 a year
- Full-time
- Hotel
- Front desk
6d
Office & Events Coordinator
PaperCut Software —Bracknell
- £23,000 - £33,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Budgeting
- Leadership
Quick apply
1h
Business Center Coord
G-Afton Chemical, LTD —Bracknell
- Microsoft Office
- Hotel
- Administrative experience
14h

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Team Manager - Front Office - Hybrid

Punter Southall Group -
Reading

Apply Now

Job details

Permanent | Full-time
9 hours ago

Benefits

Private dental insurance
Cycle to work scheme
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Complaint handling
Performance management
Quality assurance
Continuous improvement cycles oversight
Team management
Recruiting
Professional development mentoring
Business coaching
Internal quality assurance

Full job description

Annual salary: Competitive salary and employee benefits

Team Manager, Front Office – 50/50 Hybrid

At Guardian, our mission is simple: to ensure every family has protection they truly believe in. We’re challenging the market with a fresh approach and a brand promise — Life. Made Better.

We are looking for an experienced Team Manager to join our Front Office customer service team.

What does a Team Manager, Front Office do?

As the Team Manager, you will lead Guardian's customer service operations, ensuring Guardian’s Customer Services proposition for both advisers and customers is delivered and ensure that the quality of our services continues to meet and be recognised for leading the market.

Your responsibilities include but will not be limited to:

Manage resources and ensure the necessary competencies are maintained to meet and exceed business targets, SLA’s, Adherence and Quality
Continuously drive down breaches and process errors through provision of regular feedback, implementing changes, overseeing remedial actions to improve quality and / or address development areas as required
Manage Customer team of Customer Support Specialist, including development, training and performance.
Perform regular 1:1 meetings with all team members referencing and tracking against business objectives and individual development goals
Drive efficiency improvements to
Ensure team are business ready for
Collaborate with all Operations team managers
Work with Distribution and Marketing to understand our reputation in the market regarding service and react appropriately to feedback
Support the investigation and management of Complaints, Breaches and Errors for members of their team.
Support recruitment for Operations.
Ensure customer expectations are managed throughout their journey and consider commercial outcomes of decisions.

Who are we looking for?

Experience in leading customer services and administrative functions
Experience of leading in a contact centre environment with direct people management experience
Experience in coaching for performance
Ability to work with colleagues at all levels and with external stakeholders

What’s in it for you?

Private Medical Insurance with rewards for yourself with discounted rates for your family members
Competitive Company Pension Scheme
Access to several employee discounted schemes to suit your lifestyle including but not limited to:
- Private dental insurance
- Electric Vehicle Salary Sacrifice Scheme
- Cycle to Work scheme
- Comprehensive Europe and Worldwide Travel Insurance
- Medical Cash Plan
- Gym memberships
- Access to 24/7 GP service for you and your family
- 25 days holiday with the option to purchase more

This is an exciting time to be joining us with plenty of opportunity for professional growth we invite you to apply to become part of our award-winning team.

We are an equal opportunities employer and welcome applications from all backgrounds, identities and experiences and we actively promote equal opportunities in our recruitment process.

Most of our vacancies can be offered on a hybrid basis, working 50% of your working time per month from the Reading office. We can also consider flexible working. Should you wish to learn more about the role, or have any questions, please contact our HR Team via [email protected].

Apply Now

Refine Your Search

office manager jobs in headley, ham

Team Manager - Front Office - Hybrid

Office Manager - Westbourne Primary School

Care Home Administrator

Post Office Specialist Manager

Commercial Office Manager

Front Office Supervisor

Office & Events Coordinator

Business Center Coord

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