It manager Work, Jobs in Hartford, Chs (with Salaries)

Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
Major Incident Manager Lead
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Communication skills
13d
Business Development Manager - IT Managed Services
Ricoh —Warrington
- Sales
- Microsoft Office
- Organisational skills
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
IT Security Manager
Public Sector Resourcing —Warrington
- Full-time
- Hybrid work
- Azure
6d
Geospatial Technical Support Manager
KOREC —Liverpool
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
Group IT AI Lead
USS —Liverpool
- Hybrid work
- Azure
- SharePoint
- AI
- Annual leave
2nd Line Service Desk Team Leader
Capgemini —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
8d
Lead IT Security Analyst
Culina Group —Warrington
- Full-time
- Continuous improvement
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Technology Operations Manager
Direction Technology & Digital Solutions Ltd —Manchester Central
- £26,935.25 - £60,983.67 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
9d
NOC Manager
Gamma —Manchester
- Full-time
- DevOps
- Analysis skills
- Team management
- Annual leave
- Employee discount
Quick apply
Senior Manager, AI Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Azure
- Computer Science
- DevOps
2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
8d
Head of Information Security & IT Risk
Bibby Financial Services —Salford
- £75,000 - £90,000 a year
- Full-time
- Hybrid work
- IT
- Leadership
Quick apply
NOC Manager
Pragma —Manchester
- DevOps
- Analysis skills
- Team management
- Annual leave
- Employee discount
IT Service Delivery Lead
ASSYSTEM —Bolton
- Full-time
- Hybrid work
- Analysis skills
- Agile
- IT
- Annual leave
- Referral programme
Quick apply
Head of Digital and IT - Europe
PZ Cussons UK —Manchester
- Full-time
- IT
IT Audit Manager
Menzies LLP —Manchester
- Full-time
- Hybrid work
- IT
Network Operations Manager
Selnet Optima Network Solutions Ltd —Manchester
- £4,500 - £6,000 a month
- Full-time
- Computer networking
- Communication skills
- Free parking
- Employee discount
Quick apply
5d
Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Mentoring
- IT
- AI

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Service Desk Manager

Evolve BG Ltd -
Wigan

Quick apply

Job details

£50,000 a year

Qualifications

ITIL Certification
LAN
Information security
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities.

Key Accountabilities

Lead and support the 1st Line IT Support team.
Oversee daily service desk operations and ticket management.
Ensure SLAs and service performance targets are achieved.
Manage Priority One incidents and drive issue resolution.
Identify and implement service improvements.
Maintain strong stakeholder and vendor relationships.
Ensure compliance with ITIL standards, security policies, and best practices.

About you:

Essential

Proven experience in managing a service desk or IT support function.

Strong leadership, communication, and interpersonal skills.

Demonstrated knowledge of ITIL and service management frameworks.

Experience with performance monitoring, KPI tracking, and SLA management.

Ability to manage high-pressure incidents and escalate appropriately.

Familiarity with vendor management and third-party service delivery.

Desirable

ITIL Foundation (or higher) certification.

Experience with ITSM tools such as ServiceNow, Freshservice, or similar.

Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR).

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

Refine Your Search

it manager jobs in hartford, chs

Service Desk Manager

Major Incident Manager Lead

Business Development Manager - IT Managed Services

Helpdesk Team Leader

IT Security Manager

Geospatial Technical Support Manager

Group IT AI Lead

2nd Line Service Desk Team Leader

Lead IT Security Analyst

Senior Technology Operations Manager

NOC Manager

Senior Manager, AI Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation

2nd Line Service Desk Team Leader

Head of Information Security & IT Risk

NOC Manager

IT Service Delivery Lead

Head of Digital and IT - Europe

IT Audit Manager

Network Operations Manager

Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation

I want to receive the latest job alerts for it manager in hartford, chs

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