Line it support analyst Work, Jobs in Appley Bridge, Lan (with Salaries)

2nd Line Service Desk Team Leader
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Continuous improvement
- Mentoring
13d
Financial Crime Analyst - Detection Team (Manchester Hybrid)
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
IT Analyst
JMW Solicitors —Manchester
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
5d
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee discount
Consultant, Order to Cash, SAP Public Cloud, Technology and Transformation
Deloitte —Manchester
- Hybrid work
- Sales
17h
Senior Data/AI Engineer - Manager, Engineering AI & Data, AI & Data Solutions
Deloitte —Manchester
- Hybrid work
- SQL
- Analysis skills
- Machine learning
Information Security Analyst
Swissport International AG —Runcorn
- Full-time
- Hybrid work
- IT
- Communication skills
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Lecturer / Senior Lecturer in Cyber Security for Industry Experts
Manchester Metropolitan University —Manchester
- £41,064 - £61,759 a year
- Full-time
- Doctoral degree
- Computer Science
- University
- Life insurance
Lecturer / Senior Lecturer in Artificial Intelligence for Industry Experts
Manchester Metropolitan University —Manchester
- £41,064 - £61,759 a year
- Full-time
- Doctoral degree
- Computer Science
- University
- Life insurance
Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Mentoring
- IT
- AI
Senior Consultant, Logistics, SAP Public Cloud, Technology and Transformation
Deloitte —Manchester
- Hybrid work
17h
Senior Fraud & Financial Crime Analyst
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Continuous improvement
Quick apply
Business Analyst - Support Centre
mydentist —Radcliffe
- Full-time
- Hybrid work
- AI
- Free parking
- Employee assistance programme
Quick apply
CySOC Analyst
Amentum —Risley
- Full-time
- Computer Science
- Analysis skills
- Computer networking
- Employee assistance programme
- Flexible schedule
Senior Business Change Analyst
Manchester Metropolitan University —Manchester
- £48,822 - £56,535 a year
- Full-time
- Organisational skills
- Business
- Communication skills
- Life insurance
12d
Risk Data Analyst
Matalan —Liverpool
- Full-time
- Microsoft Excel
- SQL
- Communication skills
- Employee discount
Quick apply
IT Service Desk Analyst
Network Plus —Salford
- £26,000 - £28,000 a year
- Customer service
- Communication skills
Quick apply
7d
Graduate Electrical Engineer - Manchester
HDR —Manchester
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- IT
- Communication skills

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line it support analyst jobs near appley bridge, lan

2nd Line Service Desk Team Leader

Capgemini Sogeti -
Manchester

Apply Now

Job details

Permanent
13 days ago

Qualifications

Technical support
AWS
Continuous improvement
ITIL
IT support
Mentoring
Root cause analysis
Leadership
Communication skills

Full job description

About the job you’re considering

An exciting opportunity to lead a team of skilled 2nd Line Engineers supporting multiple high-profile clients within the Capgemini portfolio. As a 2nd Line Service Desk Team Leader, you will combine technical understanding with people leadership, overseeing the resolution of complex incidents and service requests while driving service excellence across the team. You will act as a key escalation point, support continuous improvement initiatives, and help develop a high-performing support function focused on delivering exceptional customer outcomes.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

Reporting to an Operations Manager, your responsibilities will include:

Lead and motivate the 2nd Line Support team, ensuring delivery targets, SLAs, and service quality standards are consistently achieved.
Manage escalated incidents and service requests, providing hands-on support for complex or high-priority issues when required.
Act as the technical escalation point for the team, working closely with 3rd Line teams and Operations Management.
Manage team performance through regular coaching, one-to-ones, quality reviews, and feedback sessions.
Drive continual service improvement through root cause analysis, reduction of repeat incidents, and promotion of knowledge sharing and best practice.
Provide day-to-day leadership and workload management for a team of up to fifteen 2nd Line Engineers and Analysts.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

Experience leading or mentoring technical support teams within a Service Desk or IT support environment.
Strong technical troubleshooting skills across end-user computing, infrastructure, and enterprise systems.
Experience managing escalations, major incidents, and complex problem resolution.
Excellent communication and stakeholder management skills, with the ability to build effective relationships with colleagues and customers.
Resilient and adaptable approach, with a focus on service excellence, continuous improvement, and operational efficiency.
Knowledge of ITIL practices, including Incident, Problem, and Change Management, is desirable.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

Declare they have a disability, and

Please opt in during the application process.

Your security clearance and pre-employment checks

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Some roles will also require an additional level of security clearance:

Security Check (SC) Clearance:

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

Flexibility to work your way
You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com

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Refine Your Search

line it support analyst jobs in appley bridge, lan

2nd Line Service Desk Team Leader

Financial Crime Analyst - Detection Team (Manchester Hybrid)

IT Analyst

Customer Service Team Leader

Consultant, Order to Cash, SAP Public Cloud, Technology and Transformation

Senior Data/AI Engineer - Manager, Engineering AI & Data, AI & Data Solutions

Information Security Analyst

Service Inbound Analyst

Lecturer / Senior Lecturer in Cyber Security for Industry Experts

Lecturer / Senior Lecturer in Artificial Intelligence for Industry Experts

Senior Manager, Data Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation

Senior Consultant, Logistics, SAP Public Cloud, Technology and Transformation

Senior Fraud & Financial Crime Analyst

Business Analyst - Support Centre

CySOC Analyst

Senior Business Change Analyst

Risk Data Analyst

IT Service Desk Analyst

Graduate Electrical Engineer - Manchester

IT Service Management Senior Business Analyst

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About the job you’re considering

Your role

Your skills and experience

We are a Disability Confident Employer

Your security clearance and pre-employment checks

Make it real – what does it mean for you?

Why should you consider Capgemini?

About Capgemini

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