Information technology Work, Jobs in Oadby, Lec (with Salaries)

End User IT Support Manager
Brush Group —Loughborough
- Hybrid work
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
5d
Office/ Helpdesk Administrator
Nuevo - Facilities Management —Melton Mowbray
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
Quick apply
4d
AV Technical Support Officer
Loughborough University —Loughborough
- £29,588 - £34,610 a year
- Full-time
- Hybrid work
- University
5d
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- Warehouse experience
Quick apply
5d
Mathematics & Information Technology Tutor
Kaplan International —Nottingham
- £35,000 - £37,000 a year
- Full-time
- English
- University
- Teaching
- Annual leave
- Employee discount
Quick apply
7d
2nd Line IT Support Technician
Department for Education —Nottingham
- £31,479 a year
- Full-time
- Microsoft Outlook
- Windows
- Presentation skills
14d
Technical Support Electronics Specialist
National Space Centre —Leicester
- £30,520 a year
- Overtime
- Organisational skills
- Communication skills
- Mechanical knowledge
Quick apply
IT TECHNICIAN
Commercial IT Recycling LTD —Nottingham
- £12.71 - £13.50 an hour
- Part-time
- Schematics
- Maintenance
- Microsoft Office
- Free parking
Quick apply
Senior IT Systems Engineer
Blue Light Card —Leicester
- Hybrid work
- Continuous improvement
- Scripting
- SharePoint
- Free parking
- Annual leave
6d
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
8d
IT Contracts Officer
Leicestershire Police —Enderby
- £31,749 - £35,772 a year
- Temporary
- Contracts
- IT
6d
Help Desk Engineer
PCS Business Systems —Kettering
- Customer service
- Communication skills
- Time management
M3 CloudSuite Systems Administrator & IT Support Engineer
Natural Innovations —Beeston
- Computer Science
- Microsoft Office
- Mentoring
Quick apply
IT Systems Engineer
Blue Light Card —Leicester
- Hybrid work
- Azure
- Windows
- Scripting
- Free parking
- Annual leave
1d
IT Security Analyst
Cooper Parry —Derby
- Full-time
- Azure
- English
Technical Support Engineer - Electronic Access Systems
Honeywell —Leicester
- Full-time
- Travel
8d
Apprentice IT Engineer
Link Network Solutions —Wellingborough
- £12,000 - £15,000 a year
- Software troubleshooting
- IT
- In-person
Quick apply
14d
System Admin (Customer Service Tools)
RS —Corby
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
IT Support Administrator (On-Site)
Anglo Skills College —Nottingham
- £21,000 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service & Technical Support Coordinator
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
Quick apply

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End User IT Support Manager

Brush Group -
Loughborough

Apply Now

Job details

Permanent
5 days ago

Benefits

Company pension
Employee assistance programme
Life insurance

Qualifications

Jira
Operations management
Organisational skills
ServiceNow
IT
Root cause analysis
Help desk

Full job description

About The Role

Why choose us?

BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.

We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.

What's the role?

The role is part of the BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH.

The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management.

Key Responsibilities:

Own the IT Service Desk platform ensuring it’s fit for purpose and provides the correct level of reporting on ticket and SLAs
Manage the day-to-day operation of the IT Service Desk, ensuring service requests and incidents are logged, prioritised, and resolved within agreed SLAs.
Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations.
Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity.
Act as the senior escalation point for major incidents, coordinating technical resources and business communications.
Support defining the strategic direction for the IT end user support model and creation of a framework for end user support.
Lead, coach, and develop a team of Support engineers.
Own and continuously improve IT Service Management (ITSM) processes including incident, request, problem and major incident management.
Oversee multi-platform device governance, establishing standardised configurations across all BRUSH end user platforms / environments.

What are we looking for:

Experience (3 years) in a similar IT operational management role, with experience in a dedicated ITSM / helpdesk / end user support management position.
Proven background governing outsourced MSP agreements and enterprise vendor relations.
Strong knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred).
Familiarity with ITSM tooling (e.g. Jira, Manage engine, ServiceNow or similar).
Good understanding of infrastructure, networking, and end-user technologies sufficient to manage escalations. Flexibility to travel between BRUSH sites.
Ability to influence and drive change
Personally Effective – organisational skills, ability to prioritise and delegate.

What's in it for you?

Competitive salary
Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles)
Flexible and Hybrid working options (role dependant)
Life insurance – 4 x annual salary
Enhanced Company Pension scheme
24/7 free and confidential Employee Assistance Programme
GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions.
BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself.
Family friendly policies including Enhanced Maternity/Paternity
Bike2work scheme
Long Service Awards
Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.

About The Company

BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.

A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.

Apply Now

Refine Your Search

information technology jobs in oadby, lec

End User IT Support Manager

Office/ Helpdesk Administrator

AV Technical Support Officer

IT Support Assistant

Mathematics & Information Technology Tutor

2nd Line IT Support Technician

Technical Support Electronics Specialist

IT TECHNICIAN

Senior IT Systems Engineer

Service Desk Coordinator

IT Contracts Officer

Help Desk Engineer

M3 CloudSuite Systems Administrator & IT Support Engineer

IT Systems Engineer

IT Security Analyst

Technical Support Engineer - Electronic Access Systems

Apprentice IT Engineer

System Admin (Customer Service Tools)

IT Support Administrator (On-Site)

Customer Service & Technical Support Coordinator

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