Implementation specialist Work, Jobs in Wimbish, Ess (with Salaries)

Senior Customer Service Advisor
Barclays —Bury St. Edmunds
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
Web & Digital Analytics Specialist - Player Journeys
Jagex: The RuneScape Company —Cambridge
- Hybrid work
- Travel
- Analytics
- Annual leave
- Work from home
Quick apply
1d
Integrated Neighbourhood Team Co-Ordinator
West Suffolk NHS Foundation Trust —Haverhill
- £28,392 - £31,157 a year
- Full-time
- Databases
- Case management
- Discharge planning
1d
Health and Safety Manager
Mid and South Essex NHS Foundation Trust —Chelmsford
- £49,387 a year
- Full-time
- Leadership
SAP Developer (Digital Technology)
Raytheon —Harlow
- Full-time
- Hybrid work
- Writing skills
- Travel
- Communication skills
Environmental Advisor
M Group —Stevenage
- £40,000 a year
- Travel
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Bank Administrator (Band 3)
West Suffolk NHS Foundation Trust —Bury St. Edmunds
- £25,760 - £27,476 a year
- Part-time
- Databases
- Administrative experience
- Organisational skills
- Annual leave
4d
Project Controls Specialists (all levels) - Performance & Reporting
Turner & Townsend —Cambridge
- Full-time
- Leadership
Quick apply
Clinical Advisor for Beds and Pressure Area Care
Cambridgeshire and Peterborough NHS Foundation Trust —Cambridge
- £39,959 - £48,117 a year
- Part-time
- Driving
- Travel
- Communication skills
10d
Graduate Silicon Engineer
Graphcore —Cambridge
- Computer Science
- Engineering
Cell Leader - Avionics
AMETEK, Inc. —Stansted
- Engineering
- Maths
- Quality control
SAP/BW Data Warehouse Analyst (Digital Technology)
Raytheon —Harlow
- Full-time
- Hybrid work
- Travel
- Computer skills
- School
Hardware Engineer
BAE Systems —Chelmsford
- Hybrid work
SEND School Development and Quality Lead
Eastern Education Group —Bury St. Edmunds
- £57,612 - £66,726 a year
- Full-time
- Mentoring
- Training & development
- School
- Free parking
- Employee assistance programme
11d
Project Manager
Graphcore —Cambridge
- Communication skills
Business Analyst (French Speaking)
IQGeo —Cambridge
- Up to £50,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- APIs
- Annual leave
Quick apply
Lead Business Analyst
Graphcore —Cambridge
Shopping Ads Specialist (CSS)
Genie Ventures —Cambridge
- £48,670 - £52,727 a year
- Full-time
- Hybrid work
- Travel
- Business
- Annual leave
- Referral programme
Graduate Silicon Engineer
Graphcore Early Careers —Cambridge
- Computer Science
- Engineering
- C++
Ground Trials Engineer
MBDA —Stevenage
- £45,000 - £55,000 a year
- Overtime
- Hybrid work
- Mechanical knowledge
- Free parking

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Senior Customer Service Advisor

Barclays -
Bury St. Edmunds

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Live chat
Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer interaction
Banking

Full job description

Date live: 04/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000114255

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is based in Bury St Edmunds.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

implementation specialist jobs in wimbish, ess

Senior Customer Service Advisor

Web & Digital Analytics Specialist - Player Journeys

Integrated Neighbourhood Team Co-Ordinator

Health and Safety Manager

SAP Developer (Digital Technology)

Environmental Advisor

Bank Administrator (Band 3)

Project Controls Specialists (all levels) - Performance & Reporting

Clinical Advisor for Beds and Pressure Area Care

Graduate Silicon Engineer

Cell Leader - Avionics

SAP/BW Data Warehouse Analyst (Digital Technology)

Hardware Engineer

SEND School Development and Quality Lead

Project Manager

Business Analyst (French Speaking)

Lead Business Analyst

Shopping Ads Specialist (CSS)

Graduate Silicon Engineer

Ground Trials Engineer

I want to receive the latest job alerts for implementation specialist in wimbish, ess

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