Complaints manager Work, Jobs in Sheffield, Eng (with Salaries)

Head of Quality, Regulation & Safeguarding
ivolve Care and Support —Chesterfield
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Project Manager
Sheffield City Council —Sheffield
- £47,181 - £51,356 a year
- Temporary
- Project management
- Continuous improvement
- Contracts
Account Manager
Intelli-Park —Sheffield
- £30,000 - £33,000 a year
- Monday to Friday
- Presentation skills
- Organisational skills
- Computer skills
- Work from home
Quick apply
2d
Group Customer Resolution and Information Rights Manager
Lithia —Nottingham
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Operations Manager
Sonoco Limited RPC Chesterfield and Bradford —Chesterfield
- Bachelor's degree
- Continuous improvement
- Quality control
Quick apply
Store Manager (Sheffield)
Pop Mart UK —Sheffield
- £36,000 a year
- Full-time
- English
- Bachelor's degree
- POS
- Employee assistance programme
Quick apply
3d
Quality Manager
Exlabesa Extrusion Doncaster —Doncaster
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- ERP systems
- Analysis skills
- Free parking
Quick apply
5d
Customer Liaison Officer
Network Plus —Alfreton
- Management
- Leadership
- Communication skills
Quick apply
ICQA Area Manager
Amazon UK Services Ltd. —Mansfield
- Full-time
- Bachelor's degree
Technical Services Manager
Brightwell —Chesterfield
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Sales Order Processor & Customer Service Agent
Brett Martin —Staveley
- £26,000 a year
- Full-time
- Microsoft Excel
- Sales
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
3d
Part Time Sales Assistant
inov8 —Sheffield
- £14.30 an hour
- Weekend availability
- Merchandising
- In-person
- Communication skills
- Employee discount
Quick apply
12d
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Employee discount
Sales & Customer Services Advisor (Tunstead)
Buxton Lime —Buxton
- Computer literacy
- Writing skills
- Organisational skills
9d
Mentor: Instructor - HMP Lindholme
Ministry of Justice —Doncaster
- £29,107 - £60,001 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
11d
Breakfast and After School Club Manager S25 4DN
The Lime Trees —Sheffield
- £12.85 an hour
- Part-time
- Childcare
- Management
- Supervising experience
- Annual leave
Quick apply
7d
RISE Adviser - East Midlands- Early Years and Primary adviser
Department for Education —Sheffield
- £600 a day
- Part-time
- Presentation skills
- Travel
- Leadership
Technical Standards and Programme Works Team Leader
Sheffield City Council —Sheffield
- £42,839 - £46,142 a year
- Temporary
- Continuous improvement
- Contracts
10d
Operation Manager
Novara —Glossop
- £28,669.70 - £45,585.89 a year
- Part-time
- Team management
- Quality control
- In-person
- Store discount
- Employee discount
Quick apply
12d
Assistant Store Manager - Sheffield Store
Pop Mart UK —Sheffield
- £32,000 a year
- Weekend availability
- Customer service
- English
- POS
- Employee assistance programme
- Flexible schedule
Quick apply
3d

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complaints manager jobs near sheffield, eng

Head of Quality, Regulation & Safeguarding

ivolve Care and Support -
Chesterfield

Apply Now

Job details

Full-time

Qualifications

Safeguarding Certification
Learning disability service experience
Management
Senior management experience
Stakeholder liaison
Analysis skills
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Care Quality Commission compliance oversight
Risk management
Safeguarding procedures
Care Quality Commission standards
Quality management system (QMS) implementation
Leadership
Team motivation leadership
Internal quality assurance
Corporate regulatory compliance oversight
Analytics

Full job description

Job Title: Head of Quality, Regulation & Safeguarding

Salary: Competitive

Location: Hybrid/ Chesterfield, Derbyshire S41 7SL (With travel around the UK)

Hours: Full time position, 37.5 hours per week

Who We Are

We’re one of the largest adult social care providers in the UK today – and we plan to keep growing and benefiting more lives. Our support is dynamic, person-centred and fulfilling, so people can enjoy a flourishing life. We deliver care and support with energy, passion and positivity.

Proudly recognised by The Sunday Times Best Places to Work for three consecutive years, and winners of the 2026 Health and Social Care Industry Award, we’ve built a culture where people can thrive every day.

Role Overview

The Group Head of Quality, Regulation and Safeguarding will provide dynamic, visible leadership across quality, regulation and safeguarding, working strategically and collaboratively to create a culture of continuous listening, learning and improvement.

Leading and inspiring our Quality Team, the Head of Quality Regulation & Safeguarding will develop and strengthen our quality framework, provide independent assurance on service performance and support teams to deliver consistently brilliant outcomes for the people we support.

The role provides comprehensive strategic oversight of regulatory compliance, ensuring we meet our registration and regulatory responsibilities while building trusted relationships with regulators. As the organisations safeguarding governance lead, the role will help shape safe, person-centred practice and provide clear assurance to the Board Quality Committee.

Key Responsibilities:

Lead the organisation's Quality Framework, embedding a culture of continuous improvement, learning, accountability and excellence across all services.

Provide strategic oversight of quality governance, ensuring effective systems are in place to monitor performance, manage risks, analyse trends and deliver measurable improvements in quality, safety and outcomes.

Act as the organisational Safeguarding Lead, ensuring robust safeguarding arrangements, strong oversight of safeguarding activity and a proactive approach to protecting people from harm.

Lead all regulatory compliance activities, including CQC and CIW engagement, service and manager registrations, statutory notifications, regulatory returns and inspection readiness.

Drive quality assurance and improvement programmes, including audits, quality reviews, mock inspections, investigations and action planning to support outstanding care and positive inspection outcomes.

Champion co-production, placing people we support at the centre of quality assurance, governance and improvement activities by actively involving them in designing, reviewing and shaping services.

Lead governance and assurance reporting, providing clear insights and assurance to senior leaders, governance committees and the Board on quality performance, safeguarding, complaints, serious incidents and organisational risks.

Use data, intelligence and quality metrics to identify emerging themes, monitor performance, highlight innovation and drive evidence-based decision-making and service improvement.

Develop and maintain governance frameworks, policies and assurance processes that support safe, effective, person-centred care and consistent organisational standards.

Oversee information governance and data protection compliance, ensuring legislative, regulatory and organisational requirements are met.

Lead and develop the Quality, Regulation & Safeguarding Team, providing coaching, support and professional leadership to build capability and create a high-performing, learning-focused culture.

Partner with operational and functional leaders to improve quality and outcomes, providing expert advice, challenge and support to ensure effective improvement planning and sustainable change.

Lead or commission independent investigations and reviews into significant quality, safety and safeguarding concerns, ensuring learning is identified, shared and embedded across the organisation.

Represent the organisation externally, developing relationships with regulators, sector partners and accreditation bodies, promoting best practice and supporting the organisation's reputation as a leader in quality and care excellence.

Person Specification:

Essential

Significant senior leadership experience within adult social care, healthcare or a regulated environment.

An experienced quality leader, or a dynamic senior operational leader looking to transition into a quality leadership role.

Extensive knowledge of CQC and/or CIW regulatory frameworks and inspection methodology.

Level 5 Safeguarding qualification (or equivalent experience) with significant experience leading safeguarding across an organisation.

Proven experience developing quality governance frameworks and driving continuous improvement.

Strong understanding of quality assurance, governance, risk management and regulatory compliance.

Excellent leadership, influencing and stakeholder management skills, with the ability to challenge constructively and drive high standards.

Strong analytical skills with experience using quality and performance data to inform decision-making and organisational improvement.

Desirable

Relevant professional qualification in health, social care or a related discipline.

INDF

Leadership or management qualification.

Experience supporting services for people with learning disabilities, autism and complex needs.

INDF

Apply Now

Refine Your Search

complaints manager jobs in sheffield, eng

Head of Quality, Regulation & Safeguarding

Project Manager

Account Manager

Group Customer Resolution and Information Rights Manager

Operations Manager

Store Manager (Sheffield)

Quality Manager

Customer Liaison Officer

ICQA Area Manager

Technical Services Manager

Sales Order Processor & Customer Service Agent

Part Time Sales Assistant

Customer Service Advisor

Sales & Customer Services Advisor (Tunstead)

Mentor: Instructor - HMP Lindholme

Breakfast and After School Club Manager S25 4DN

RISE Adviser - East Midlands- Early Years and Primary adviser

Technical Standards and Programme Works Team Leader

Operation Manager

Assistant Store Manager - Sheffield Store

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