Systems analyst Work, Jobs in Havant, Ham (with Salaries)

2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Computer literacy
- Maintenance
- Analysis skills
IAM Analyst
Starling —Southampton
- Full-time
- Hybrid work
- Bachelor's degree
- Mentoring
- Scripting
- Annual leave
- Employee discount
Quick apply
Automation Senior Developer
IWT PHU Single Corporate Service —Portsmouth
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Hospital
- Continuous improvement
- Travel
Quick apply
1d
End User Support Analyst
Bell Integration United Kingdom —Portsmouth
- SharePoint
- In-person
Quick apply
IT Applications Support Analyst
Blake Morgan —Southampton
SOC Communications Officer
Ministry of Justice —Arundel
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
8d
QA Lead - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Organisational skills
- Communication skills
Quick apply
Product Launch Analyst - 12m Fixed Term Contract
CooperVision —Fareham
- £71,285 - £95,046 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
Midstream Operations Support
CBRE —Hythe
- Full-time
- Continuous improvement
- SharePoint
Finance Analyst (17 Month FTC)
Quilter —Southampton
- Full-time
- Presentation skills
- Communication skills
12d
Cyber Software Engineer
Roke Manor Research Limited —Romsey
- Research
- Software development
- Agile
Backend Software Engineer
Roke Manor Research Limited —Romsey
Route Optimisation Officer
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
13d
Software Engineer
Roke Manor Research Limited —Romsey
- DevOps
- Java
- JavaScript
Senior Data Analytics Engineer
SW Group —Southampton
- Full-time
- Hybrid work
- Analytics
Quick apply
Modern Desktop Engineer
Roke Manor Research Limited —Romsey
- Customer service
- Windows
- SharePoint
1d
Production Planner
Roke Manor Research Limited —Romsey
- Computer literacy
- Computer skills
- Communication skills
Assistant Supply Chain Analyst (9 month FTC)
B&Q —Eastleigh
- Up to £28,900 a year
- Part-time
- Hybrid work
- Data analysis skills
- Data entry
- Annual leave
- Employee assistance programme
3d
Indirect Tax Analyst - Lead Accountant
Advanced Energy Industries, Inc. —Littlehampton
- English
- Organisational skills
- Communication skills
Cyber Software Engineer
Roke —Romsey
- Full-time
- Research
- Software development
- Agile

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systems analyst jobs near havant, ham

2nd Line Technical Analyst

Xerox -
Southampton

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Job details

Full-time

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
SCCM
Client engagement
Computer literacy
Incident queue management
Ticket management
Maintenance
Microsoft Exchange
Microsoft Office Suite
DHCP
Analysis skills
Service restoration
Presentation skills
Computer hardware
Remote access software
Ticket management systems
Technical support incident logging
Computer networking
DNS
ISO 27001
Customer support
Customer interaction
Leadership
Communication skills
Intune
Mobile devices
Information Technology

Full job description

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox IT Services:

Xerox IT Services in the UK is part of the Global Xerox IT Services Team and serves the customers of Xerox Direct and its Acquired Companies in the UK.

We offer a comprehensive portfolio that includes Managed IT Services, Infrastructure and Networking, Data Centre deployment, Cloud services, End User Compute hardware and Security specialisms.

A team of 150 IT professionals make up the UK IT Services team.

Our vision is to continue to offer locally delivered and tailored IT Support and Professional Services engagements to our customers and grow our UK business both organically and through acquisition.

Job Summary:

As part of our continued expansion, Xerox IT Services requires an IT Support Technician. This is a hybrid role located in Southampton.

The primary function of the role is to respond to and resolve customer IT support issues and requests received via telephone and email, as well as to carry out maintenance tasks across the IT landscape. This is carried out in a polite and efficient manner with a high degree of professionalism as expected by our clients.

When necessary, issues and requests are directed to other departments within Xerox or to third parties. The Support Technician provides them with as much information as is required to ensure their response is prompt and relevant, and they maintain ownership until a satisfactory resolution is reached.

This person must have the ability to work onsite with the Xerox team at our client’s office in Southampton (SO15 2AE). Initially they will be required onsite full-time, Monday to Friday, with hybrid working being introduced after induction. They will work a shift pattern including earlies and lates to cover 08:00 – 18:00.

Main Duties:

Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs
Manage, update and close tickets within the Service Management toolset in line with ITIL framework principles
Actively chase suppliers or internal teams for resolution to incidents, service requests or problems
Develop and maintain the Knowledge Base
Ensure configuration documents are kept current
Ensure service processes for change, configuration and problem management are adhered to at all times
Be professional and courteous to colleagues and the clients
Provide remote desktop support
Build rapport with clients to develop positive working relationships
Co-operation to promote the development of the team and the success of the company as a whole
Ticket logging, escalating and regular feedback to the Service Desk Lead.
Occasionally attend remote offices
Comply with the client’s ISO27001 and Cyber Essentials Plus information security policies and procedures

Required Experience:

A good understanding of IT and networks
Knowledge of desktop, server and printer hardware and their components
Knowledge of network devices and their roles
Knowledge of customer service principles and practices
Knowledge of computers and relevant software applications
Excellent customer facing, communication, interpersonal and presentation skills
Strong analytical, logical and troubleshooting skills

Proficient in the use and support of:

Microsoft Office 365 including add-ons
Microsoft Windows client and server
Microsoft Exchange
Active Directory and Entra ID
Anti-virus
DNS, DHCP
Citrix
Network cabling
Remote Desktop
Email Relay and anti-spam

Desired Experience:

Experience in the legal environment and legal applications - Document Management Systems, Finance Systems, Time Recording, Case Management and Digital Dictation etc
Microsoft SCCM and Intune
Collaboration tools (Microsoft Teams and Zoom)
Mitel telephony
Corporate wireless solutions
iPhones and Mobile Device Management
Managed Print solutions
Web filtering
ITIL foundation
IT related degree

Dimensions and Future Opportunities:

Xerox IT Services in the UK is an ambitious and fast-growing division of the Xerox Corporation.

We are growing in terms of breadth and depth of services, as well as in terms of geographical reach – with European expansion on the horizon.

The competitiveness of our hardware and software offerings and our ability to form a close and effective partnership with our Vendors is key to maintaining strong sales engagement from our sales channels.

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Refine Your Search

systems analyst jobs in havant, ham

2nd Line Technical Analyst

IAM Analyst

Automation Senior Developer

End User Support Analyst

IT Applications Support Analyst

SOC Communications Officer

QA Lead - Billing

Product Launch Analyst - 12m Fixed Term Contract

Midstream Operations Support

Finance Analyst (17 Month FTC)

Cyber Software Engineer

Backend Software Engineer

Route Optimisation Officer

Software Engineer

Senior Data Analytics Engineer

Modern Desktop Engineer

Production Planner

Assistant Supply Chain Analyst (9 month FTC)

Indirect Tax Analyst - Lead Accountant

Cyber Software Engineer

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