Guest service agent Work, Jobs in Ockendon (with Salaries)

Guest Experience Agent
One Hundred Shoreditch —London
- Part-time
- Bar
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
5d
Reservations Agent
London Town Group of Companies Ltd —London
- £25,420 - £29,000 a year
- Weekend availability
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
4d
Front Office Team Member (Part-Time) – Camden Lock
Holiday Inn London Camden Lock —London
- Part-time
- Hotel
- Front desk
- Guest services
- Referral programme
Quick apply
Guest Experience Agent
Guest Experience —London
- £28,590 a year
- Full-time
- English
- Hotel
- Communication skills
- Employee discount
Quick apply
2d
Reservations Agent
Rosewood London —London
- Full-time
- Sales
- Hotel
- Annual leave
Quick apply
Front Office & Reservations Agent
Motel One —London
- Full-time
- English
- Hotel
- Front desk
Quick apply
3d
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hotel
- Front desk
- Guest services
- Referral programme
Quick apply
Reservations Agent
Sea Containers London —London
- £27,130 a year
- Full-time
- Sales
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Night Guest Services Agent
Maybourne —South West London
- Full-time
- Hotel
- Front desk
- Guest services
- Employee discount
- Referral programme
Quick apply
Reservations Agent
St. James's Hotel & Club - Reservations —London
- £26,523 a year
- Full-time
- Hotel
- Guest services
Quick apply
Cluster Reservations Agent
The Marylebone —London
- £27,700 a year
- Full-time
- Hotel
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Reservations Sales Agent
Frasers Hospitality —London
- Up to £31,000 a year
- Customer service
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Reservation Agent
Reservation —London
- £27,580 - £30,000 a year
- Full-time
- Spanish
- English
- Hotel
- Referral programme
Quick apply
5d
Front Office Agent
The Cloud One —London
- From £29,000 a year
- Nights as needed
- English
- Hotel
- Front desk
Quick apply
Reservation Agent
The Lanesborough —London
- Weekend availability
- English
- Hotel
- Guest services
- Employee discount
- Life insurance
10d
Front Desk Agent
4C Group —London
- £26,477.57 a year
- Full-time
- Hotel
- Front desk
- Cash handling
- Employee assistance programme
- Referral programme
Quick apply
6d
Front Office Team Member
MERCURE —London
- Full-time
- Hotel
- Restaurant
- Employee discount
Quick apply
6d
Sales & Reservations Coordinator
Hotel Indigo London Clerkenwell —London
- £30,000 a year
- Full-time
- Bar
- Hotel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Doorperson
Rendall & Rittner —London
- £27,000 - £28,000 a year
- Full-time
- Hotel
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
Reservations Agent
Cambridge House —London
- Full-time
- English
- Hotel
- Communication skills
Quick apply

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Guest Experience Agent

One Hundred Shoreditch -
London

Apply Now

Job details

Part-time
5 days ago

Benefits

Season ticket loan
Employee assistance programme
Employee discount
Paid volunteer time

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Front desk
Communication skills
Hotel front office operations

Full job description

Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.

Job Description

As a receptionist, you'll be the face of the hotel, providing a seamless and personalised experience from check-in to check-out. The receptionist plays a key role in ensuring every guest feels welcomed, valued, and connected to everything One Hundred Shoreditch has to offer.

Working closely with the wider hotel team, the receptionist delivers exceptional service, handles guest requests, and acts as a knowledgeable ambassador for both the hotel and the local Shoreditch neighbourhood.

What You'll Be Doing

Welcoming guests and delivering efficient check-in and check-out experiences.
Creating genuine and memorable guest interactions throughout their stay.
Responding to guest enquiries, requests, and feedback with professionalism and care.
Managing reservations, payments, and guest accounts accurately.
Promoting hotel facilities, events, and local recommendations.
Collaborating with Housekeeping, Food & Beverage, and other departments to ensure a seamless guest journey.
Resolving guest concerns promptly and effectively.
Maintaining high standards of presentation, service, and operational excellence.

What We're Looking For

Previous experience in hospitality, customer service, retail, or a guest-facing role.
A genuine passion for creating exceptional experiences.
Strong communication and interpersonal skills.
A positive, proactive, and solution-focused attitude.
The ability to remain calm and professional in a fast-paced environment.
Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
Experience with Opera PMS is advantageous but not essential.

This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:

Guest experience including dinner and drinks
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
Contribution towards Health Cash Plan
Life Assurance
2 days paid volunteering leave per year
Length of service incentives (additional holiday)
Bespoke training programmes
Free meals on duty
Incentives such as Ride-to-Work and season ticket loan
Quarterly employee award ceremony and company staff parties
Employee assistance programme

Location: London

Apply Now

Refine Your Search

guest service agent jobs in ockendon

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Cluster Reservations Agent

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Doorperson

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